Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13).

After paying  for using CC, cant use it. it says:   Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13)
any ideas??

Pablosanchezphotoshop do you have sufficient disk space?  Are you logged in under an administrator account?  Finally which operating system are you using?

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    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

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    HI Fotografiemeurs,
    Please check the following forum posts.
    Re: How do I fix error code 13 when starting Creative Cloud?
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    What to do in this case???
    cookies dir: cannot make folder /cookies: Permission denied (error 13)

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    You must use a computer account with administrator settings
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    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

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    Try below steps
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  • I am having problems installing creative cloud due to cookies dir(?)it says cannot make folder/cookies: permission denied(error 13)

    I am having problems installing creative cloud: It says "cannot make folder/Cookies:permission denied (error13)

    Try below steps
    Click on Finder and then hold Command + Shift + G keys on your keypad
    It will open Go to folder window, type  exactly ~/Library and click on Go  ( make sure to opeb ~/Library not /Library, there will two library )
    Then open Application Support
    Right click on Adobe folder
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    Under sharing and permission click on lock icon and unlock it
    Click on symbol and Add Administrator and your current user name ( if not added )
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  • When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up

    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up message is:cookies dir: cannot make folder/cookies:Permission denied (error 13). What to do?

    Thank you!
    Best regards
    Johanna Pettersson
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    Your Wedding - My Passion!
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    15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up
    created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
    Hi weddinginsweden,
    Please refer to the help document below where this issue stands resolved:
    Re: cannot make folder /cookies: Permission denied (error 13)
    Regards,
    Sheena
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  • Creatice cloud download error cannot make folder

    I'm trying to download the Light Room trial and get an error starting creative cloud:  "cookies dir:  cannot make folder/cookies:  Permission denied (error 13)
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    Re: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

  • Error starting Creative Cloud Connection

    I get the following "Error Starting Creative Cloud cookies dir: cannot make folder /users/admin/library/application support/cloudsync/cookies:Permission Denied (error 13)
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    Hi sbatiz,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

  • Cannot make folder /cookies: Permission denied (error 13)

    I can not successfully install the Creative Cloud Installer. I continually get
    Error Starting Creative Cloud
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    I have tried verifying disk permissions using the disk utility on my macpro retina. This is a brand new computer (less than a week). I've also tried changing cookies permissions to allow for third party cookies.
    I don't know what the problem is.

    I had this same irritating problem. Thanks to this forum and some helpful instructions from Adobe Customer Support online I have been able to sort it out. For those who've read this far down the thread, here are the instructions from Adobe, which worked a treat - and also cured a problem I was having with Adobe Reader XI for Mac (internal error message meaning I couldn't use Reader and none of my pdfs would open with Preview either!)
    1. Please Open Finder and click on Applications on left hand side of Finder window.
    2. Navigate　to Applications->Utilities ->Adobe Installers. Double click on Uninstall Adobe Creative Cloud and follow the onscreen instructions.
    3. Delete Adobe Application Manager folder from Applications/Utilities.
    4. Open Finder. Click on Go in Finder menu and choose Go to Folder. Type /Library/Application Support/Adobe in Go to folder and press return key. You will have Adobe folder open in Finder.
    5. Delete AdobeApplicationManager and OOBE folder.
    6. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support/Adobe in Go to folder and press return key.
    7. Delete AAMUpdater and OOBE folder from Adobe.
    8. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support and press return key.
    9. Right click on Adobe folder and choose Get Info.
    10. Click the lock icon at bottom of Get Info window to unlock it, then enter an administrator’s name and password.
    11. Click on + icon and choose select all users on pop up and window and choose Select.
    12. Change the permissions　for all Users to Read and Write.
    13. Choose "Apply to enclosed items" from the Action pop-up menu (looks like a gear).
    14. Try installing the Creative Cloud Desktop application from below link.
    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
    Please launch Adobe Creative Cloud Desktop application and check if you are able to sign in.

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