Error Starting Creative Cloud (error 13)

Just tried to purchase photographers pachage, Photoshop and lightroom. Tried to download it on my macbook pro, and got the error:
"Error Starting Creative Cloud"  "cookies dir: cannot make folder /cookies: Permission denied (error 13)

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up

    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up message is:cookies dir: cannot make folder/cookies:Permission denied (error 13). What to do?

    Thank you!
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    15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up
    created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
    Hi weddinginsweden,
    Please refer to the help document below where this issue stands resolved:
    Re: cannot make folder /cookies: Permission denied (error 13)
    Regards,
    Sheena
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  • I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

  • Getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    Please refer the thread: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?.
    Regards,
    Romit Sinha

  • Error starting Creative Cloud Connection

    I get the following "Error Starting Creative Cloud cookies dir: cannot make folder /users/admin/library/application support/cloudsync/cookies:Permission Denied (error 13)
    I have reinstalled the Cloud Connection and get the same error.
    Please help.

    Hi sbatiz,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

  • Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13).

    After paying  for using CC, cant use it. it says:   Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13)
    any ideas??

    Pablosanchezphotoshop do you have sufficient disk space?  Are you logged in under an administrator account?  Finally which operating system are you using?

  • Error Starting Creative Cloud

    Hi! I can't start using this application in my MacBook Pro (OS X) because "Error Starting Crative CLoud  cookies dir: cannot make folder/cookies: Permission denied (error 13)" window appears in the screen after entering my Adobe ID and pass.
    What can I do with it?
    Thanks in advance

    IreneVitenberg please create a new local administrator account and try signing in under that account.  You can find more details at Install or run Adobe applications in new user account | Mac OS X - http://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html.

  • Errore scaricamento Creative Cloud, errore 213. Qualcuno sa cos'è?

    Ciao ragazzi, ho acquistato l'abbonamento a rinnovamento mensile di Dreamweaver ma tentando di installare Creative Cloud mi dice che c'è un errore nel scaricarlo e come errore mi da il numero 213. Il mio sistema operativo è Windows 8.1, grazie.

    Michaelinoadobe this error indicates that the file you are trying to download is missing or the URL is incorrect.  Are you on a managed network?

  • Installation error - Creative Cloud error code 50

    I have purchased InDesign and am unable to install because I keep getting errors during installation. One of the errors is Creative Cloud error code 50. How can I install InDesign without the Creative Cloud? How can I install InDesign?

    Hi candyheart83,
    Please follow Error "Failed to Install" Creative Cloud Desktop application to troubleshoot the issue.
    You can also go through this thread Re: Error code 50 .
    Thanks,
    Saurabh Rai

  • I bought PS, there's a download error in creative cloud, I don't see any App..how can I solve it? 2 days that I am trying...

    I got the CC and bought the PS yesterday. When I launch CC, there is a download error message telling me to retry or contact assistance...how can I solve this,pls? It's so frustrating!

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud error message :could not implemented unzip a file on temporarily directory (EX11)I tried many times but it was not working.

    Creative Cloud error message :
    could not implemented unzip a file on temporarily directory (EX11)
    I tried many times but it was not working.

    Nobody can tell you anything without proper system information. Failing extractions can have all sorts of causes. Start with a little system maintenance:
    Installation Preparations | Mylenium's Error Code Database
    Mylenium

  • Having trouble updating Creative Cloud (Error Code: 85)

    Having trouble updating Creative Cloud (Error Code: 85)
    Installation keeps stopping at 43%

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Unable to install creative cloud error code 1

    unable to install creative cloud error code 1
    windows 8

    Refer below link
    Error "Failed to Install" Creative Cloud Desktop application

  • Error in Creative Cloud

    Hello:  From Creative Cloud tells me that an update is available for DC PhotoShop but when trying to update sends me this error:
    Failed to update  Download Error. Press retry or contact Customer Support. (49)
    It uninstall and newly install PhotoShop but the error persists.
    These are the details of my computer: Adobe Photoshop Versión: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64 Sistema operativo: Windows 8 64 bits Versión: 6.2  Arquitectura del sistema: AMD  Familia CPU:15, Modelo:0, Versión:1 con MMX, Número entero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

    Hello Jeff:
    Thank you.
    Sorry, I do not understand your answer.
    Your answer is the same to your previous answer
    In the link Error downloading Creative Cloud applications there is nothing about the error that I wrote.
    The only message that sends Creative Cloud is trying to update photoshop is: "Download Error. Press retry or contact customer support (49)"
    I have two computers. One is Windows 7 32-bit and one is 64-bit Windows 8.
    In the 32-bit no problem to update PhotoShop
    In the 64-bit there is a problem of update
    Jeff, why when I install PhotoShop for the first time in the 64-bit computer, the version is old?
    "Adobe Photoshop Versión: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64
    Thank you

  • Download/Install Error with Creative Cloud App

    I have Windows 7... I have been a Creative Cloud member since the beginning... I know what I am doing. Anyways... suddenly, the Creative Cloud app that keeps track of your apps and updating them, etc. is jacked up. As far as I can tell, nothing changed on my end... perhaps Creative Cloud updated itself and caught a bug? When you go to the Apps tab, it says, "Download error, the Creative Cloud installation is no longer functioning, please uninstall and download again..." which I did twice now... rebootted and all that good stuff... the other tabs work - ie. Home, Assets and Community... and yes, I am signed in properly and have an active account. This isn't the first time this app has been a problem... Adobe has seemed to have issues with this app for awhile now - off and on... and from what I can see in the various forums, it's not just me with these issues.

    WebWorxTech which error are you currently experiencing?  Is it only a download error or are you still prompted to uninstall?  If you are prompted to uninstall then please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.
    If you are continuing to receive download errors then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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