Error starting Premiere Pro CC

Hi All
When I start premiere pro CC, i get an error (see attached screenshot) saying it cant find my documents location. As far as I know, I havent changed this location, it is the default windows 8 ultimate location
How to I find out what location premiere is looking for and how to i change it so i dont get these start up errors
each time
I have had this error for some time, just getting around to reporting it, but as far as i know
i didnt change anything to cause it
The message doesnt refer to a specific project, as the error comes up at the time I launch PPro
Many thanks
Chris Anderson

Hi Jim
Thanks again for your reply
I have created a new account, and premiere opens ok with that, so it sounds like something account related as you suggested
What i really want to do is fix the original problem. The thought of setting up a new account with the various settings I have for both adobe and non-adobe apps is a bit to much
If anyone from Adobe can reply please, what has happened here?
I get the same problem if I try to install adobe reader 11. compaining invalid drive Z error 1327. Somewhere in deep down adobe it is looking for something on drive Z (i am assuming
this is the same location problem as premiere)
I have tried doing a subst z: to c: but that makes no difference
HOW do i change this????
Also, does CC membership entitle you to Adobe support?
Chris Anderson

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Get error message when I start Premiere Pro.

Whenever I start Premiere Pro I get the error message: Adobe Premiere could not find any capable vidoe play modules. How do I fix this?

•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Error launching premiere pro

every time i try to start premiere pro an error pops up. every other product works from creative cloud but the main one i need (premiere pro)

New to the forums? A few tips to get answers quickly:
1. Check the FAQ or Search by typing your question. Your answer may already be there.

Starting Premiere Pro

Every time I start Premiere Pro, I get an error
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
but no notifications appear after I close the window. When I click on the icon the second time it always starts OK and works fine. Other apps in Creative Cloud that I use (Photoshop, Affter Effects, Illustrator), don't exhibit this behaviour.
What's going on?

Go to the PPro forum http://forums.adobe.com/community/premiere?view=discussions
And provide a LOT more information when you get there for someone to be able to help
-PPro Information FAQ http://forums.adobe.com/message/4200840
Also, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Cannot Start Premiere Pro CC in Windows 8.1

Hi,
I cannot start Premiere Pro in Windows 8.1, i can use Premiere Pro in the past without problems...
I reinstalled but nothing
I have the lastest version of my graphic card drivers
¿Could you help me please?

>I have the lastest version of my graphic card drivers
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Error Adobe Premiere Pro CC crashing on start up

Process:         Adobe Premiere Pro CC [319]
Path:            /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier:      com.adobe.AdobePremierePro
Version:         7.2.2 (7.2.2)
Code Type:       X86-64 (Native)
Parent Process: launchd [131]
Date/Time:       2014-04-11 12:03:27.295 +1000
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:          -10063 sec
Per-App Interval Since Last Report: 15 sec
Anonymous UUID:                      E320EB7C-1EA8-4D3F-A1F0-25AFBC01323C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
VM Regions Near 0:
-->
    __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Application Specific Information:
objc[319]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.dvaworkspace.framework          0x00000001068e8535 dvaworkspace::workspace::Workspace::~Workspace() + 85
1   com.adobe.UIFramework.framework          0x000000010488608f UIF::WorkspaceImpl::~WorkspaceImpl() + 15
2   com.adobe.UIFramework.framework          0x0000000104880746 UIF::Workspace::~Workspace() + 38
3   libsystem_c.dylib                       0x00007fff8e7357c8 __cxa_finalize + 274
4   libsystem_c.dylib                       0x00007fff8e735652 exit + 18
5   com.adobe.AdobePremierePro              0x00000001000016ab start + 59
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
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    thread_create: 0
    thread_set_state: 0
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Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
crash on launch
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
And, some Mac notes
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
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When I try to start up Premiere Pro CS4 I get the error
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I've tried reinstalling premiere, and (as suggested by some people) uninstalling QuickTime, but this makes no difference.
Premiere worked fine ten days ago, and since then I've been on holiday, so I'm not sure what could have changed. Photoshop & Illustrator still work.
I have Adobe CS4 Production Premium, running on a brand new ASUS under Vista Home Premium (64-bit).
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Glad that you got it sorted. Sometimes, simple OS updates can kill things. Usually, this will be something like an audio, or video driver, but could be more.
the only person who could have changed anything is the cat, and I don't think he's that bright.
Just wait until all those exotic cat toys start arriving from the on-line stores! You'll see who's bright. I also bet that he's memorized most of your charge cards...
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Hunt

Error in Premiere Pro CS3.

Whenever I had a problem and i posted it here, i always got helped by you guys, so first of all, i want to thank those who helped me out there, and wanted you to know that i really appreciate that help.
Here is probably my last issue with Premiere Pro CS3.
The problem:
From time to time, i get an error. A message saying: " sorry a serious error has occurred that requires adobe premiere pro to shut down"
It saves the current project, and when i start premiere over, it loads it from there. It usually happens when:
I ' activate ' an effect, example: I change the opacity to 0 ( typing it with the keyboard as a percentage ) and press enter. Right when i press enter, it pops up. ( it happens with any kind of effect, just from time to time, when i ' activate ' it)
When i minimize an audio file by dragging it to the left or the right, it happens when i release the right mouse button. These are just examples. The issue is that when i make a change, this error repeats.
I'd love to hear what the issue may be.
Appreciate any kind of help.

Can you give us the specs. of one of the typical Projects, and their Assets, where you see this happening?
Next, can you give us the specs. of your computer, in as much detail, as is possible?
Can you also list the programs/processes, that load at boot up? A screen-cap, or report from Process Explorer will tell us a lot.
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Hunt

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Welcome to the forum.
One thought would be to create a JPEG in PS, that matches the Frame Size of your Project/Sequence. Note that PS has Presets for Video Projects, like NTSC 720x480 Standard (4:3). It does not make any difference what is in that image - could be just black. Now, do a Save_As and choose the destination folder of that offending JPEG, and name it exactly the same. Try Opening your Project. Does PrPro now Open it OK?
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For setting up my computer, and especially for an editing session, I use the tips in this ARTICLE. There could be resource issues, that are getting in the way of this Project Opening.
Good luck, and let us know what works for you,
Hunt

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Hi all,
i've just downloaded Premiere Pro CS4 for testing.
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Any ideas?
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If you have not done so, make sure that your Account is an Administrator. Turn off ALL Anti-virus, pop-up blockers and sypware programs.
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Unknown recorder error CS6 premiere pro

I know work with CS6 for over 7 months. Always smoothly till this week. I wanted to capture a film via tape (sony HVR-V1E), my system diretly gave the following message: unknown recorder error. I klicked "okay" and gladly, I thought, it started to capture the whole tape. It looked great on my canvas.
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- checked if there were faillures on my SSD or the other HD drive (HD2, where I keep my footages)
- Updated my suite
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File Path: /Volumes/Macintosh HD 2/Video/project/xxxx.mpeg
Type: MPEG Movie
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INEF1- Have you got an answer to this-Premiere pro cs 6 have started with me:
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More hardware information needed... ESPECIALLY the brand/model graphics adapter in that laptop, and the driver version
Read http://forums.adobe.com/message/4200840
Also, some laptop information...
For effective HD video editing, a laptop with the following
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-1280x900 display with OpenGL 2.0-compatible graphics card
-and 8 or 16 gig ram and Win7 64bit Pro
-and 2 internal 7200 HDDs minimum
Does your graphics adapter "card or motherboard chip" and display match what I bolded?
Dual laptop video http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0

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Bogus!
I'll see if I can find something on it. I recall linking to the source page in a fairly recent thread. However, as we know, some of the older post (pre-Big Bang... ) might be gone for ever. When I last posted on the RunTime.dll, I checked the links and they were still active then.
If I can find more, I'll post back.
Hunt
[Edit] Here is the LINK to that Adobe article. I am off to explore the links within.
PS I found the link within one minute of posting this. In that time, the Adobe forum logged me out. Doncha' just love the new fora?
[Edit 2] The last two links still work. Not sure about any links that those pages might contain. Number one is dead.

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Hello,
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I see...
Trouble is I´ve never had an answer for my posts in the Audition forum (I did originally post this here because I thought it´s more of a Premiere issue, though). I guess Audition just isn´t nearly as widely used as Premiere.
Also, I have done the same kind of exports for smaller tracks from Audition before and didn´t have an issue importing them into Premiere.
I find it really troubling that Adobe intends to make Audition a reliable pro audio suite integrated with Premiere and, on top of some weird issues like this one (and such as the 16 bit limit for sending a project from Premiere to Audition, making that integration probably useless for most pro uses), there´s so little support.
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Clipnotes error using Premiere Pro CS3

I would like to know if anyone has a solution to this problem:
When trying to use Clip notes I get an error: Export Error - Writer not found.
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Sorry. It was worth a shot. As a matter of interest, can you successfully export clip notes using any codec?
Cheers
Eddie
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Error starting Premiere Pro CC

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