Error STU00104 when installing BO XI 3.1
Hi all,
I am installing BO XI 3.1 on AIX 5.3 64bit server.
I had already installed Oracle 10.2g database on Windows 32 bit.
I have installed instant client 32 bit on AIX: Basic and SQLPlus . And successfully connect to Oracle DB by SQLPlus.
I have defined the LD_LIBRARY_PATH, ORACLE_HOME and PATH, also show this error "Failure to validate the database credential has a potential to crash the database at a later stage. Enter the correct information. (STU00104)"
anybody help me please!!!
I'm going to post how this was resloved for Linux SLES 11 SP1 x64 as well as x86
I had installed Oracle client 11.2 x64 and x86 as well as 10.2 x86. Both oracle clients were administrator Installations
The issue was in fact caused by the missing Lib path LD_LIBRARY_PATH and permissions for oracle Libs under the $ORACLE_HOME/lib folder (depending on the oracle client).
In SLES 11 after installing oracle client with the user "oracle", you can tnsping or use sqlplus verify the oracle database you want to use for the installation is reachable. Very stright forward up to this point. Howerver when you cat the /etc/profile.d/oracle.sh file you'll see that the path LD_LIBRARY_PATH only exports for the user "oracle".
So my first attempt was using SLES 11 x64 and Oracle Client 11.2 x64. First I created another user called "sapusr" for the purpose of installing the software. Because I used the "sapuser" user account paths like LD_LIBRARY_PATH was never set. So when I tried to install the software I got the STU00104 error. After some research I tried to manually set LD_LIBRARY_PATH to $ORACLE_HOME/lib32 then tried the installation once more and still got STU00104. After some more research I found that the acutal LD_LIBRARY_PATH exported by oracle should be $ORACLE_HOME/lib:$ORACLE_HOME/ctx/lib. So, long story short I modified the /etc/profile.d/oracle.sh file and commented out the if statement that caused the path to be exported for "oracle" user only. After this the installation worked for SLES11 x64 with Oracle Client 11.2x64.
Please note if you're using Oracle client 10.2 x86 then there's an extra step you may need to do. After installing oracle client, do a "ls -l" command under the folder $ORACLE_HOME/lib. You may see some lib files have the permission "rw-r--" compared with Oracle Client 11.2 "-rwxr-xr-x-. So, If you're using "sapusr" to install Cystal Server 2008, you may not have permissions to any of the the oracle lib files, if this is the case then it may not matter if the LD_LIBRARY_PATH is set correctly or not as it will probably lead to STU00104 anyways.
So my lesson in this was make sure LD_LIBRARY_PATH and other paths was set properly according to the /etc/profile.d/oracle.sh file and make sure the installation user account "sapusr" or "bobje" have permissions of oracle lib files under $ORACLE_HOME/lib.
Hopefully my findings will help you getting through the installation.
Edited by: YanXue on Jun 1, 2011 11:44 PM
Edited by: YanXue on Jun 1, 2011 11:48 PM
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