Error "svr.unknown" in Folio Builder panel

We are unable to log in to the Folio Builder.
We tried all of the suggestions here - http://kb2.adobe.com/cps/915/cpsid_91536.html
- and nothing worked.
Is there an error on Adobes end?

Hello,
I'm sorry you're running into this problem. Unfortunately, you've posted on the AIR forums. Would you mind reposting over on the Digital Publishing Suite forums? In addition, you might want to review the following post:
Can't sign in to Folio Builder
Thanks,
Chris

Similar Messages

Folio Builder Panel update error

Tried updating folio tools 3Xs. Keep getting this eror:
A newer version of Folio Builder is available for download. Update Folio Builder panel to latest version here.
Have quit inDesign, restarted the computer, logged on and still get the error.
Any ideas?

There was a short amount of time where the link in the Folio Builder panel was redirecting to the old download still, but it should be working now.
You can head directly to http://www.adobe.com/downloads/updates.html to get your downloads. Make sure that the file is from November 17th.

Folio Builder Panel: Error #3115

can someone provide any more details what this eror means?
It pops up after I start the Folio Builder Panel.
After that: Spinning wheel on "Loading Folios".
The error message dialog does not help at all.
Installed the new Tools, uninstalled them already, cleared indesing prefs, installed again in the following order (as always): Producer Tools, then Folio Builder Panel.
—Johannes

That one did'nt work on my computer.
The thing that works is:
On Win user name/Application Data/applicationID.publisherID/Local Store/
Try follow the steps below:
1.       Close Folio Builder panel and quit InDesign;
2.       Find app-storage folder, on Win7 something like c:/Users/[user name]/Application Data/StageManager.BD092818F67280F4B42B04877600987F0111B594.1/Local Store/
3.       You should find a folder named ‘dmp’ in that folder. Delete ‘dmp’ folder and #sharedObjects in the same folder
4.       Relaunch InDesign and Folio Builder panel

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Yes, I can open the DPS portal via the Folio Builder panel within InDesign. Although I have created Folios locally within InDesign CS6, the DPS portal is empty and everthing greyed out with just the text "There are no folios to display. Create folios with the folio builder in InDesign".
If I try to sign in within the Folio Builder panel in InDesign, I get the error message [IMS_ERROR_FAILURE] . In addition I am also not able to access the "Help" menu from within InDesign although I am connected to the internet.
To complicate it even further, I am working in the UK whereas all internet control (firewall) and licences are handeled by head office in Germany. I am not sure if this is a firwewall issue or not but if the IT department in Germany could get support from Adobe to understand the access requirements, this may help.
Hopefully using the forum someone out there will know the answer.

Endless Log-In Error : InDesign Folio Builder Panel

I updated my folio tools/panels to 1.1.9.0 and then accidentally entered in the wrong username and password in the InDesign Folio Builder Panel when I went to log back in. (The user name and password were from an DPS Professional Edition account which we suspended with Adobe to prevent billing while testing.)
The inDesign panel just endlessly cycles now. Wont give me the option to re-enter correct information. I've closed/re-opened the panel, deleted / reinstalled the panel & tools, and I've deleted my inDesign preferences, but every time upon application launch the folio builder panel just cycles as seen below. I'm stuck. Any advice would be greatly appreciated.

Try signing out of the CS Live widget in the upper right corner of InDesign, close the Folio Builder panel, and try again.

Folio Builder Panel 1.1.7.2 is available

Folio Builder panel 1.1.7.2 is now live and availabe from:
http://www.adobe.com/downloads/
The individual download pages are:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5153
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5152
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5155
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5154
This version fixes the issue with double-byte/extended characters in filenames. End users would see this manifest as SVR.Unknown, Unable to find InDesign source and inabiity to open up files from the Folio Builder panel.
This is not a manditory forced panel update but all users are encouraged to download and install the latest build.

Hi John,
I am still experiencing issues with my app. Your last message told me to "call up directly" for official support, but there doesn't seem to be a number for Australia.
I'm now being told that I need to update my app in the App store, but this isn't right.
From: John J Metzger <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Tue, 22 Nov 2011 01:16:57 +0800
To: Production <[email protected]<mailto:[email protected]>>
Subject: Folio Builder Panel 1.1.7.2 is available
Re: Folio Builder Panel 1.1.7.2 is available
created by John J Metzger<http://forums.adobe.com/people/JohnJMetzger> in Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/4038788#4038788

Error signing into V28 Folio Builder

I recently updated to V28 of Folio Builder Panel, and I now cannot sign in with my account credentials.
I have followed all the advise on the forum, uninstalled, reinstalled, deleted preferences etc, and I am still unable to sign in.
The pop-up window appears, I put in my credentials and get no response. The box dissapears and I have not signed in. I can do this over and over again without ever signing in.
Is there a patch or workaround for this error?
I am using a Mac with InDesign CS6.

Try this:
1. Quit InDesign and any other CS apps.
2. Delete the opm.db file located in /Users/"your user name"/Library/Application Support/Adobe/OOBE/opm.db.
3. Start InDesign and try signing in to the panel.
Let us know if that works.

Folio Builder panel in CS6 and CC (says update required) - can't install update (no Admin rights)

Hi. I've been running CS6 and the Folio Builder Panel keeps saying "DPS — A software update is required, go to the Help menu for Updates..." When I go to the Help section there are no updates. I recently moved to CC hoping the problem would fix itself but it hasn't. I downloaded the DPS Package update for both versions of the program — and I tried to install each one. Both give me error messages saying I don't have Admin rights. Adobe's tech support walked me through enabling Admin rights (although I should have had them already) and that didn't work.
Has anyone else had trouble installing the DPS update? I would like to actually use the DPS tools!
Thanks

Hi Bob, I ended up having to uninstall CS6, then reinstall it — then for a separate Folio Builder log in issue, I followed another thread and removed the (Application Support/Adobe) OOBE folder. Functioning smoothly for now! Thanks for your suggestion.

Indesign Cs6 crashes when opens Folio Builder Panel

Hi, Indesign CS& crash when I open Folio Builder panel, i´ve already re-installed Indesign and the correct DPS Desktop Tool patch. At first it works perfect but after the firs restart of my pc it crashes again. Anyoe can help me?

Thank you! InDesign now works as it should - can open PAGES panel. Only one snag - Dreamweaver and Illustrator could not be installed. Error message below.
I don't use either so not a major crisis for me. Thank you for the solution! Appreciate your help.
Error message:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Dreamweaver CS6 12.0.0.0 {8ACD4814-788B-11E1-AC70-A860A781E0D9} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 84)
----------- Payload: Adobe Illustrator CS6 Core 16.0.0.0 {AAF0D225-F129-40F2-916E-12E28DBD19ED} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649)

Folio Builder Panel on 2nd Monitor Crashing Indesign

I am not sure if this question is appropriate in this forum or the indesign forum, but Ill start here.
I keep all my indesign palettes on a second monitor, and now everytime I open Indesign it repeatedly crashes unless I do a fresh open after deleteing my preferences.
Through trial and error I have narrowed down the issue to the Folio Builder Panel. If i open indeisgn with the folio builder panel open on a second monitor it crashes my system everytime.
Anyone else ever had a similiar issue?

Thanks Bob for your super fast reply. Cheers!

CS5 Folio Builder Panel Update - Panel Gone

I just updated the Folio Builder Panel for CS5 on Mac to the latest version (Jan 26, 2012) and when I run InDesign, the Folio Builder Panel is no longer there. Also, the CSLive panel gives me an "internal error" message. I installed the updates on my PC for CS 5.5 and it all seems to work. However, I need to work in CS5 for this particular project. Is this a known issue? How do I remedy the situation? In case it matters, I also updated the Folio Producer Tools (Jan 17, 2012), as well.

So, I ended up getting everything ironed out, though it took a couple of hours of trying various things. Essentially, the Folio Builder Panel was installed, however Indesign was not seeing it. I tried uninstalling and reinstalling Indesign, but that didn't remove the Folio Builder Panel, and did not "refresh" it to become visible.
Ultimately, I had to go throught the app folders and manually uninstall the extension. After reinstalling, the panel showed up. However a new problem emerged. Indesign was trying to login to my account but just spinning and nothing was happening. I could not cancel the "sign in" attempt. Finally, this was resolved by opening key chain and deleting the Adobe entry from there which allowed me to reenter my credentials.
Whew. Thank goodness that's over. (until the next update, that is).
Hopefully, this can save others some time who may run into this. Seems like it was a bit of a fluke.

Why I can't use the Folio Builder panel on my Indesign 5.5?

When I launch the Folio Builder panel in my Indesign 5.5. There is a message that says "To start the digital publishing authoring process, please download the update for the Folio Producer components and relaunch your application." I have downloaded the "FolioProducerTools-CS55-1-9-1.zip", installed it and restarted my machine but when I launch the Folio Builder panel again and it has the same message so does anybody know what I have missed?
Thanks!

Thanks Bob for your super fast reply. Cheers!

Hello Someone knows if theres a problem with sign in feature the Folio Builder Panel

Recently I did the update of the DPS tools, to the 27, the desk top viewer dosen´t install, and I install it manually as sugested, and it works
but, I can´t connect the folio builder panel with the DPS account using the folio builder panel side menu, simply it dosen`t work.
I can sign in into the account in DPS home page, using the app builder log in panel an so on, but folio builder panel don´t
Some one has the same behavior?
Is this a an Apocalypsis signal?
or a warning about the Nibiru affaire?
Any clue?

hello ludovix78. Welcome to the world of those who can not connect to the Folio Builder.
To give you an idea, this problem started with the v26, and then fix the v27 and nobody gave a possible solution.
I'll give you link to other forums drenches you with the issue.
If you find a solution, please share it.
http://forums.adobe.com/thread/1272812?tstart=150
http://forums.adobe.com/thread/1256613?tstart=330
http://forums.adobe.com/thread/1203788?start=40&tstart=420

InDesign CC - "Create App" option missing from Folio Builder panel

I am using Windows 7, InDesign CC.
While watching a Terry White video I made an app along wth the tutorila All works fine in the Desktop Viewer. When it reaches the point of going to the "Folio Builder" panel mine does not have the "Creat App" option that Terry White has. Is this because I have windows not
Mac?

Yes, a Mac is required to create DPS apps.

Sign in with indesign CS6 in folio builder panel

hi! I can't sign in with indesign CS6 in folio builder panel. what can a i do?? I can sign in from adobe web page, but not from indesign, and the option "updates" from "Help" menu is deactivated

I found one way to fix it:
- quit all CS6 apps
- if in OSX force quit the CS6ServiceManager via Activity Monitor app
- go to the User Library (hold down option key while accessing the Go menu) and find these:
/Library/Application Support/Adobe/CS6ServiceManager/preference/csxs3.pref - move this file out to desktop
Library/Application Support/Adobe/OOBE/opm.db - move this file out to desktop
zip these up and delete the original, you now have inaccessible copies to put back just in case but have found this unnecessary.
- Restart Indesign and log in should now hold.
Found this started to happen after updating to 10.9.2, on a number of our designers machines.

Error "svr.unknown" in Folio Builder panel

Similar Messages

Maybe you are looking for