Error Syncing Contacts - 8330 and Mac Blackberry Desktop Manager

I am running Mac OS X 10.6.2, Blackberry 8330 version 4.5.0.127, and Blackberry Desktop Manager version 1.0.2 (build 8)
I get an error message when trying to sync my contacts to Entourage. Also, unlike calendar and task option windows, I do not get any selection options.
Any help would be appreciated.

I too had the same problem. See below... there's a workaround. Apparently they are working on it.
BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

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Mac Blackberry Desktop Manager Won't sync with New Bold 9650

I have a new Bold 9650 (upgraded from a curve). My curve recognized and would sync with no problems. I used BB Desktop Manager to restore my new bold with all it's contacts and such. When showing up in DM, the options for restore and back up are available. When I click on applications it says I need a newer version of desktop manager. I have downloaded the most recent from the website and it still says this.
More importantly, the SYNC option doesn't even come up while the two are connected. It stays greyed out and won't let me get the option to sync. This worked fine with the curve, but the bold won't sync!!! Help please!!!

I too had the same problem. See below... there's a workaround. Apparently they are working on it.
BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

BlackBerry cannot sync with iCal for Mac using Desktop Manager (2.0)

Hello,
I still using my blackberry Bold 9700 a long time and I am happy with this device. I no switched to a Mac and my problems started, Unfortunately I can't sync with the Desktop Manager (2.0) my calendar. It create a problem: Can't sync please try it again
I tried the proposed ideas (forget device..) but there was no solution.
In general I only like to "copy" the calendar datas from my BB to ical. (so one way), but also I can't find to select this choice, only two way or no sync.
Thanks for your support and ideas!
Noveski

Hello Brasil2010,
Welcome to the BlackBerry Support Community Forums.
To disable wireless synchronization on your BlackBerry smartphone please check out the article below.
Link: http://www.blackberry.com/btsc/KB04976
Thank you
-DrP
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Curve 8330 not being recognized by the Mac Blackberry Desktop Manager . . .

I just downloaded the Mac version of BDM. It's a long time coming, but I'm glad that it works. I have a Pearl that was easily recognized by the software and easily synced with all my data. However, I also have a Curve 8330 that will not sync. In fact, when plugged into the USB port, the BDM doesn't even see that the 8330 is plugged in, it still sits there asking, "To beging, connect your device to your Mac using the supplied USB cable."
Any suggestions on what to do?
Thanks.
UPJ

I would suggest, first off, rebooting the Curve.
With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Mac version of BlackBerry Desktop Manager KB articles

The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19151 - Faster Synchronization and Safer Synchronization options in BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
*** We will continue to add more as they become available.
Message Edited by FozzyBear on 10-02-2009 09:35 PM
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

I think you're going to have a problem with that. http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
Try BlackBerry support > BlackBerry Support

Blackberry Desktop Manager crashes on connect of Tour on Vista 64-Bit

Hi,
I'm running Windows Vista 64-bit with my Blackberry Tour 9630. I've been using the phone for a while, syncing it with no problem to my PC. Recently I connected it and once Blackberry Desktop Manager recognizes the phone, it takes a couple of seconds and then crashes.
I retrieved the following from the Event Viewer.
Faulting application DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, faulting module DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, exception code 0xc0000005, fault offset 0x000e6535, process id 0x166c, application start time 0x01ca6994947f0712.
I've tried uninstalling Desktop Manager entirely (as well as removing registry entry keys), reinstalling it again, deleting out the whole Intellisync folder, etc. all to no avail.
What else can I do?
Thank you.

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry 8330 and Mac Ical

Can anyone explain to me what I am doing wrong. I cannot get Blackberry desktop manager on a mac to populate my ICAL application on my mac with the events from my blackberry calendar. It used to work fine with PocketMac, except it often doubled up all of the events.
I select the calendar I would like to be synced, It says it is done, no errors. but my ICAL never gets any of the dates. I am debating going back to pocketmac, even though it often doubles up all my contacts often.
IS this just an issue b/c I have an 8330, and its an older model BB? I love my BB but I am in real estate and need my contacts and calendar to be synced throughout all my devices
If you can help I would greatly appreciate it.
Josh

My client is having precisely the same problem with the Blackberry 8330. She can't get calendar events that have been created or added on the Blackberry device to sync to iCal. It seems that calendar events created in iCal on her computer to sync to her Blackberry device properly.
Any help is appreciated.
Thank you!

BlackBerry Desktop Manager for Mac won't remember my sync preferences

Each time I close BlackBerry Desktop Manager for Mac I and reopen it, I have to set all of my preferences for syncing my Calendar and Contacts again. The software remembers my selections as long as I don't quit the application, but once I quit it and reopen it they are gone.
I have tried deleting the plist files, uninstalling and reinstalling the software, but nothing fixes this issue.
This is happening on both of my MacBook Pros and with both of my BlackBerry devices.
Both MacBook Pros are running 10.6.1 and I have a BlackBerry Tour running 4.7.1.40 and a BlackBerry Curve 8330m running 4.5.0.138.

despite posts to the contrary there is a big compatibility problem with Apple LION and Blackberry Desktop manager.
BB are pretending that the problemdoes not exist, but just look over all the boards here and elsewhere.
Come on BLACKBERRY - sort it out
YOUR SHARE PRICE AND SALES DATA ARE TELLING YOU THAT CUSTOMERS ARE VOTING WITH THEIR FEET. I DON'T WANT TO LEAVE BB AS I USE THEM FOR MY BUSINESS.
GET ON TOP OF THE ISSUE - PLEASE

Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing. Please launch a new iCal and create a new calendar". How do I fix this? I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program. Help

I'll try to help...first you did not provide any pertinent information for troubleshooting: Mac OS, device, device OS...
Now before you do anything go to iCal>File>Export and create an iCal archive (JIC). The rest is dependent on the OS (as each store iCal data differently)...It is possible that your calendar file is not where it should be. Try cleaning system and user cache. Restarting your mac and repair permissions.
On the device side, what do you have as the default CICAL? You could try forget device in the DM or trash the user>username>application support>BlackBerryDesktop folder and start over.
Now do you have more than one calendar? In the DM how are you setting the sync? Two Way, All Calendars...to what calendar are you adding on the device? Under Advanced Settings are you selecting All events and are you Replacing all calendar events on the Blackberry device? Remember that even if you have multiple calendars in iCal they will sync as one in the BlackBerry.
4.6.1.305 hybrid
Mac Pro 2X2.8 Quad SL

Blackberry Desktop Manager and Mac

I have a new 8530 Curve and I am not able to sync my contacts through Desktop Manager. My calendar syncs fine but when I try to sync my contacts the program freezes up about 3/4 of the way through. Has anybody had this problem and how did you solve it?

Here is what I did to save my contacts without the need for Desktop Manager on my BB Storm (since I had the same problem as you are running in to):
Via Bluetooth, I paired my BB and my Mac Powerbook G4 (keeping both discoverable). Then I went in to MANAGE CONNECTIONS on my phone, then BLUETOOTH OPTIONS and I highlighted my computers name (do not click on it). Push the MENU button on your phone and in there I found TRANSFER CONTACTS. It sent a Bluetooth file of my phonebook contacts right on to my computer. After that, I transferred it in to my Mac address book, they all remain highlighted, and you can create a new group in your address book and drag them into there for future use. At least I was able to preserve and save my phones contact list without worry before updating software.
Hope this helps! I am new to this forum, and love that you all have helped me greatly. I have been on a Mac since 3 months before Apple released it back in the 80's (I worked at Apple in NY). And I have been on BB's since they first arrived on the scene. Love to share any info I find, and than you for your info! Terij

BlackBerry Desktop Manager sync error

When using the Blackberry Desktop Manager to sync my new Bold with Outlook 2003/XP, I recieve the following error message: "The application's section is not file-based". The result is that there is no application configured to sync. How can I resolve this?
EDIT: Moved to create a new thread and changed the title
Message Edited by Andy on 11-05-2008 10:02 AM

http://www.blackberry.com/btsc/articles/693/KB15303_f.SAL_Public.html
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Efforts to use, repair, and uninstall Blackberry desktop software failed. Help?

I upgraded from XP to Windows 7, and had to reinstall the Blackberry Desktop software. I'm looking for help to get it working. I've installed version 6.0. i'm on Curve 8330 (Verizon). Below describes mt efforts:
When I run the desktop software, I click "organizer', and then I connect the BB and wait unti the bottom right of the BB desktop software says "connecting...' then "sync". i then click the "configure settings..." and get a pop-up window titled "blackberry data synchronization" with message "operation in progress. please wait". The pop-up window self-disappears. It reappears every time I click the "configure settings..." button. However, this has run for hours. The software appears to be stuck in some sort of infinite loop.
So, I tried to repair the software as follows: Start - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (Repair is checked) - Install. I get a window titled "blackverry desktop software 6.0" that reads "The feature you are trying to use is on a netword resource that is unavailable. Click OK to try again, or enter an alternate parth to a folder containint the installation package 'blackverry desktop software.msi' in teh box below. Use source: C:\Users\Jim\AppData\Local\Temp\WZSE0.TMP\
. I clock ok and try agin and get the message "the path 'c:\users\myname\appdata\local\temp\wzse0.tmp\blackberry desktop software.msi' cannot be found. verify that you have access to this location and try agin, or try to find the installation package 'blackberry desktop software.msi' in a folder from which you can install the product blackberry desktop software 6.0' I am unable to find this file on my computer, but "windows search" has been less than 100% successful for me in Windows 7. So, I clicked "cancel", and get the following message: "error 1706. No valid source could be found for product blackberry desktop software 6.0. the windows installer cannot continue. So. I click "finish".
So, I try to uninstall the software altogether as followstart - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (REMOVE is checked) - Next ("Remove all user settings for Blackberry desktop software" is checked.) - Remove. I then get the following message: "error 1316. A network error occurred while attempting to read from the file c:\windows\installer\blackberry desktop software.msi". When I click "ok" to this window - I see "rolling back action" status bar. I then click "finish".
So,my efforts to use the software, repair the software, and uninstall the software have failed. Any advice?
I see no "blackberry desktop software.msi" in the c:\windows\installer\ folder. I am able to view hidden files in Windows Explorer (Tools Folder options... - View tab - "show hidden files, folders, and driver" is selected".
I'll restart my windows search index tonight.
Jim
8330 (Verizon)
Windows 7

Thank you Viciousferret,
I re-downloaded the the 600_b047_multilanguage.exe to my PC using thelink you provided. I then ran it. I then did the following:
selected "NExt",
then "REMOVE" (the options were "repair" and "remove", not "modify" or "uninstall"), then NEXT,
then checked "remove all user settings for blackberry desktop software". then NEXT
then the REMOVE button
then FINISH
So, it appears the uninstall was successful.
The next step of your suggestion was to: "Then proceed with the clean uninstall by performing all the steps: www.blackberry.com/btsc/KB02206" This link provides 5 tasks.
1) The first task includes instructions to ": Uninstall BlackBerry Desktop Software". Should I skip this step because I already did it above? If not, would you please provide the instructions for Windows 7? Only instructions for other operating systems are shown here.
2) The second task is to "remove computer registry entries". The fifth step gives instructions for XP, Vista and 7 64-bit. i use Windows 7 (32-bit). Are you able to provide the instructions for Windows 7? Also, the instructions to back up the registry are: "select My Computer (or Computer in Windows Vista) at the top of the folder structure, click File, and choose Export to export the file to your preferred location.'. When i select start then Computer and then click File (after verifying the "Computer" is highlighted in theWindows Explorer window, I am not presetned with an opportunity to click "Export'. My options are 'add a network location", 'create shortcut (greyed out), "delete", "rename", "properties" and "close". Are you able to provide additional guidance as to how i am failing see "export" when i seemingly follow these instructions?
3) Step 3 gives instructions for deletig folders from teh computer. It also lacks instructions for Windows 7. Are you able to provide them?
4) Step 4 provides a link to follow. that link also lacks instructions for Windows 7 (32-bit). Would you be able to provide instructions for Windows 7 (32-bit) users?

Error message "Blackberry Desktop Manager has stopped working"

I have a Blackberry 8310, and since dowloading the latest version of Desktop Manager software (Version 4.3) I have run into repeated problems with synchonization with my Outlook (using Vista).
When I try to sync the device with my laptop, I get the error message in the subject line above, and Windows closes the Desktop Manager program. This occurs when the Calendar function is trying to sync.
Anybody know how to fix this?

Try the following:
Make sure your BB is not connected to the computer.
Close the desktop manager.
Go to C:\Documents and Settings\<user name>\Application data
Delete the entire Intellisync folder.
Connect your BB and open the desktop manager.
Sync your device.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

BlackBerry Desktop Manager Has Stopped Working wile Sync Outlook Calendar

I keep geting an error wile syncing my Outlook Calendar and prompts me to close the program. I deleted and re-installed Desktop Manager but it keeps hitting me with this;
Problem signature:Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.0.11
Application Timestamp: 4a4bd539
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 2dc5
Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e
Anyone has a solution to this problem?

Revising conflict resolution worked for me. Here's the Knowledge Base link
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB17701

Blackberry desktop manager error message

When I install my bdm I receive an error message "Blackberry desktop manager has encountered a problem and needs to close". It carries on installing however till the end. When you try to open it, you get the same error message but then it opens up the application. The problem is that it does not detect my phone at all. I have tried every solution that I could find on the message boards - checked the USB ports (it picks up the blackberry and installs the software and charges), it is registered on the wireless network etc., etc. I am no technician so a lot of the answers went way above my head. I tried different versions of desktop manager but with the same result. What am I to do?
The error message that I get when I open up desktop manager is the following:
C\DOCUME~1\ANNELI~1\LOCALS~1\Temp\4ef7_appcompat.txt

Try the following:
Make sure your BB is not connected to the computer.
Close the desktop manager.
Go to C:\Documents and Settings\<user name>\Application data
Delete the entire Intellisync folder.
Connect your BB and open the desktop manager.
Sync your device.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

Error Syncing Contacts - 8330 and Mac Blackberry Desktop Manager

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