Error that I need to install 64-bit version of iTunes
I'm running VISTA 64bit.
I downloaded the 64bit installer iTunes64Setup.exe and installed it. The first screen in the installer showed an "x64" by the version number.
I run iTunes and plug in my new iPod Touch v2 to initialize it. I get an error message saying the iPod can not be used and I need to remove iTunes and reinstall the 64-bit version.
I've removed and reinstalled, it didn't help.
What now?
I just tried it on another computer that is also running Vista x64 and it worked fine. The installer DOES choose the x86 folder, but that worked fine. Don't change it.
I still need this to work on my main PC so I can sync my songs and pictures. At least I have got the device working now
Similar Messages
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Hi,
My iphone 4 won't connect to my mac book, it says that I need to install to latest version of itunes 11.1. When I go to itunes and try to update, it says that I have the latest version (10.6.3). Can someone please help me!
thanksYou are probably running OS 10.4 or 10.5 on a PPC Mac. No version of iTunes higher than 10.6.3 is available for these older Macs. I have the same problem, and while I can still use the PPC to sync my iPod, it can't be used to sync an iPhone 4 or higher. The only solution, as I discovered after upgrading to the iPhone 4, is to buy a newer Mac. I was able to get a 2006 MacBook running Lion for under $300, and that has been a lifesaver.
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itunes is not recognising my ipod!! says i need to install 64 bit version, it is 64 bit version though!!
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Any help out there would be appreciated for this odd problem which is very frustrating. My iPhone was not recognized by iTunes, so I downloaded the newest version 10.4 tonight. I received the error "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes". So I uninstalled iTunes, Bonjour, QuickTime, Apple Software Update, and Apple Application Support, then re-downloaded and installed iTunes. When linking my iPhone I again received this error message. Is there something I'm missing such as a setting or prefererence? I thought the newest version of iTunes is a 64-bit version, so I'm really stumped. I'm also tempted to download a version of iTunes from last year.
Thanks.If repairing the AMDS doesn't work, I'm going back to a version from last year. I don't really want to devote any more time to troubleshooting this, especially since I've spent at least 12 hours on this problem.
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I reinstalled itunes 10.5.3 64 bit version on my Windows 7. When I connect my iPhone it gives me a error message of incorrect version and to uninstall and reinstall with 64 bit version. I have tried this over and over again but this message is not going.
I am not able to connect my iPhones 3GS (32GB) with my laptop. Please help!
I am sending the result of the diagnostics
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. NX90Jq
iTunes 10.5.3.3
QuickTime 7.7
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0041AD5C0337DA28
Current user is not an administrator.
The current local date and time is 2012-03-05 16:27:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 335M
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.5.3.3 (x64) is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch running firmware version 3.1.3
Serial Number: 9C8113AB14P
iPhone 3GS running firmware version 5.0.1
Serial Number: 870031DL3NR
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
The exact error message is
This iPhone cannot be used because the required software is not installed. Run the the iTunes installer to remove iTunes, then install the 64 bit version of iTunes.This iPhone cannot be used because the required software is not installed. Run the the iTunes installer to remove iTunes, then install the 64 bit version of iTunes.
That usually indicates that your Apple Mobile Device Support has not installed. That's also what is being shown by the diagnostics (the driver is there but the application isn't).
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I am trying to synch my husband's I Phone and cannot. i have already done mine, which is identical to his. When I try to synch his, I get the message that i need to download the latest version of i tunes, which i have done. Each time i try to synch, it tells me the same thing. I have downloaded Itunes 10 to bvoth teh phone and to my PC. Help!
When I try to synch his, I get the message that i need to download the latest version of i tunes, which i have done. Each time i try to synch, it tells me the same thing.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
came up with error code this installer does not support installation on a 64 bit windows operating system please download the 64-bit version of photoshop elements
Download the 64bit installer:
if you follow all 7 steps you can directly download a trial here: Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version. -
this is what is under my help tab (about Mozilla Firefox) It seems I have version 2.0 in there some how.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/2.0.0.9;EGAMES 1.0 (.NET CLR 3.5.30729)You have a corrupted user agent:
*Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 <u>Firefox/2.0.0.9;EGAMES 1.0</u> (.NET CLR 3.5.30729)
See:
* [[Web sites or add-ons incorrectly report incompatible browser]]
Check the <b>general.useragent</b> prefs on the <b>about:config</b> page.
You can open the <i>about:config</i> page via the location bar, just like you open a website.
Filter: <b>general.useragent</b>
If any <i>general.useragent</i> prefs are bold (user set) then right-click that pref and choose <i>Reset</i>. -
I can't watch youtube videos or any other videos, i also cant play any of the little flash player games that my kids like.
You are updated see your user agent :
Mozilla/5.0 (Windows NT 6.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
all you have to do is to '''set another page as the home page''', see why is that in '''cor-el''' reply [https://support.mozilla.org/en-US/questions/905310 here] .
thank you -
How am i supposed to download the latest itunes version if i dont know the password because its not the same as my apple id password
The password being requested is, as for any Mac OS X software update or application installation, the password to your user account in Mac OS X, or the user name and password to an account in Mac OS X that has administrator privileges if your account does not.
Regards. -
TS1717 What is Error 7 when trying to install the newest version of iTunes and how do I correct it?
How Do I correct the above?
You need to follow the instructions of tt2 in https://discussions.apple.com/thread/5822086 and note to run as admin
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I downloaded the latest version of iTunes on my MacBook Pro and now when I open iTunes I can not access the iTunes store; however, I can access the Apps store. I have tried reinstalling iTunes. I have tried changing the pop up/cookie settings in Firefox and Safari. I have logged out and also shut down my MacBook. I have tried changing the Firewall settings on my MacBook. I have googled possible ways to get the iTunes store to work and nothing has helped so far. Please help.
It will never automatically update. You always will ahev to tell it to update. it will never update unless you tell it to.
The pics and music sync is one way - computer to ipod. The only exception is itunes purchases. The ipod is not a backup device.
Cop everything from your backup copy of your old computer to your new one. -
I have tried to just install the new version of itunes from the apple website, it looks like it downloads but after 5 minutes at the end of the install it says 'old version of itunes cannot be uninstalled, please contact support.'?
Is there anyway I can remove the version of itunes from my computer? i dont mind if i lose the music/content I already have on my itunes. I need to do this as i have just received the iphone 4 and need to install the newest version of itunes.
Many thanksI need to uninstall my old version on itunes and install a new version, i cant uninstall from Programs and Features, a message keeps coming up saying 'The feature you are trying to use is on a network resource that is unavailable.'
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
After installing the 64 bit version of itunes my iphone still won't sync. I get the explantation that I mobile driver application did not download and i need to remove and reinstall itunes (which I have done numberous times). Any help?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now? -
DOwnloaded PS13. Will not install. Freezes at 2 percent. Error code 6. Says I need to download 64 bit version. What do you suggest next. I'm not computer literate.
Download 64 bit version of photoshop elementes 13 from below link and try to install it'
Download Photoshop Elements products | 13, 12, 11, 10
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