ERROR: The Importer Reported Generic Error

I just purchased PE 10 about 2 weeks ago after trial version which I installed on separate machine and utilized for Photoshop. I purchased it, because of Adobe's trusted reputation. I installed purchased copy in high end machine containing Corsair 120 Force GT SSD Sata 3 root drive with 2 additional internal 500 gb each storage drives. One WD & Seagate Barracuda at 7200 rpm.
Photoshop portion works without any glitches. PE10 reports said error message upon attempts at 95 percent of my .vob, .TS & .wmv files, which should be compatible as stated by Adobe. I am able to open same files on Windows Movie Maker and WMP.
I contacted Adobe support and was disconnected during troubleshooting by Adobe rep.  Second attempt lead me to a rep who did not really have any answers or resolve. His explanation was to keep looking for files which would open only on the root drive as network drives, logical drives and external drives are not supported by Adobe. I complied and copied files to C: Drive at his request to no avail. Problem persists.
Basically, you need an enormous: Drive to accommodate the huge amount of space videos & photos normally capacitate. In my case, over 469 gigs.    
Maybe it's me, but you would think Adobe would consider the fact no one in their right mind would relegate pertinent data to root drive as it is where the OS resides, thus is susceptible to crashes and data loss. Yes, OS should be partitioned separately from data, but anyone who really knows hardware, ie: hard drives, would be fully aware the entire drive can become unstable and usuable due to OS crashes.
Questions:
Why has Adobe not taken a closer look at what appears to be a proprietary issue as opposed to informing its customers that their files are corrupt? 
Why does Adobe not offer fixes\resolves to importing (Get Media) issues such as addins, plugins, hotfixes, possible Codecs and\or conversion software when this is in fact their responsibility when advertising claims of compatibility with said files?
Why does Adobe not support importation of files residing in NAS External Drives and internal logical drives, as this is the direction of the end user home industry?
Has anyone in these forums actually been able to resolve ERROR  Message: "The Importer Reported Generic Error"?
Please feel free to answer and\or comment on my statements\questions as I am simply a customer looking for resolve and would be more than willing to retract what I have mentioned here for some real support from Adobe.

I have never had any problem, when Importing files from my NAS, but found early on, that it was too slow a process to use and edit effectively. Same for other mapped networked drives. After those initial tests, I just altered my workflow. I still use my NAS to archive my Assets, but will Copy those to my "media drive" (my D:\ on my system). My Project files are on my E:\ drive, and only my OS and programs are on C:\. Note: those are all physical HDD's, and NOT partitions. That layout works 100% for me. In my case, it was not a inability to use the NAS, or mapped networked drives (for Assets ONLY), but the speed of the gigabit (dual in my case) network being too slow for me to edit comfortably.
Premiere (both PrPro and PrE) work best with at least two physical HDD's, and even better with three.
Where Premiere has issues with networked drives will usually be where one has mapped My Documents to a networked drive, or where the user has located the working files (Scratch Disks) to a networked HDD. That situation can create issues.
I have never encountered any "Importer" error messages, and really do not recall seeing others with that issue, so cannot help there.
Good luck, and wish that I had more to offer.
Hunt

Similar Messages

  • The importer reported generic error.

    After installing the update of Premiere CC (2014.1) yesterday on both my MacPro and my MacBook Pro (both OSX 10.9.5), suddenly Premiere on the Mac doesn;t recognize any .mov files anymore. It does on the MacBook Pro though, but it is no fun at all to edit with a laptop. Until the update, it did work fine. I can't go back since I've already edited the project with the MacBook Pro...
    The message "The importer reported generic error." doesn't help very much since I can't think of any clue how to resolve this issue.
    Please, anyone having the same problem and knowledge how to resolve this?
    Thanks for your response.

    Solution:
    DON't use the underscore sign. PremierePro CC 2014 8.1 somehow doesn't recognize the map where files are located in. E.g.: B-roll 20140828_mov, rename as B-roll 20140828-mov, relink your files and they pop up again.
    I can't explain why this solution is needed on the MacPro (okay, 2009, but running OSX 10.9.5) and not on the brand new MacBookPro with the same OS installed.
    Anyway, I hope I've helped some hard working colleagues out in the field.
    Have a great day!

  • When trying to Burn a DVD I get the following error: 'The drive reported an error:Sense Key=MEDIUM ERROR Sense Code=0x73,0x03'   Please advise

    when trying to Burn a DVD I get the following error:
    'The drive reported an error:Sense Key=MEDIUM ERROR Sense Code=0x73,0x03' 
    Please advise

    this reccommendation is to OS 10.5.8 only
    Go to the hard drive find the following folders and look for the following file, com.apple.finder.Plist, delete it and restart the computer. Its found under the following folder Users-account name-library-prefrences. This helped resolve my issue for now.

  • Premier Pro Error "The importer reported a generic error"

    Good Afternoon, Im having an issue with my Mac and adobe premier's dynamic link towards after effects. Every time I try to copy a sequence in and replace it into Adobe After effects composition  from Premier I get this generated error, "Replace With After Effects Composition, The importer reported a generic error". I have tried various ways to trouble shoot this, from re-installing to deleting caches and It still doesn't seem to work.
    I do have all updated versions of Adobe Premier and After Effects.
    Pringle

    Hi, PringleTheOne, Your problem is that your project after effects (CC or CS) has not been converted to CC 2014 size.
    When a  AE project is opened in AEffects  CC 2014, he asks us to automatically convert.
    Then, when you open it in Premiere Pro CC 2014 , there is no error message.
    I hope this help.
    Thanks

  • PremierePro PC 8.2.0 (65) replace footage causes error "The importer reported a generic error"

    Hi there
    I tried everything multiple PC's and windows installs, goggled every support site available for answers to no avail so far.
    The following is tested on a brand new and untampered win8 install (all win8 updates included)
    Trail and fully updated versions of Premier Pro 8.2.0 (65) and AE 13.2.0.49 are the only two programs installed on to the PC.
    The problem.
    Create a new project in Premiere Pro
    I make a single sequence
    Add a single Black video item to the sequence
    Now pick the black video item in the Premiere project Bin area, right click it and choose  "Replace footage"
    Then the browser opens and I pick a After effect project file (.aep) that I prepared earlier.(the most simple AE project file I can make, consisting of a single Comp with a shape drawing in it)
    When I click the Select button to confirm my choice of .aep file a window immediately opens that says "The importer reported a generic error".
    Next I am back in the PP bin and the black video item has turned "off line".
    This option / featured executed in the 100% similar way works as expected without errors in an old CC6 setup.
    Please help as the this is an very useful feature that needs to be fixed/work.
    Thank you
    ============================================
    Duplicate post removed by moderator. Please do not double post. If a thread has not received a reply after a reasonable period, feel free to "bump" it.

    No key frames what so ever.
    The AE project I refer to, only involves a standard hdtv 720p comp with a text element or a simple shape drawn. (Actually I am pretty certain that an empty comp will yield the same result)
    The problem is consistent no matter if it's the most simple AE project I can possible make or a complexed project with many comps in it.
    Personally, I am pretty sure the potential bug is isolated in PP and has nothing to do with AE. The reason why I believe so, is that when I try to pick large AE project the error message pops up much quicker than the time it takes to loads and analyze the AE .aep file.
    Please before you go, can you tell me wether or not you get the same result when doing a simple test as I described in a somewhat similar set up.
    And please pass the information on to the developer team. (I have already written a bug report) but I am desperate for a quick fix to this issue, so any help bringing their attention to the problem is much appreciated.
    Thank you and enjoy the holidays

  • Importing After Effects document to Premiere Pro errors: "The importer reported a generic error."

    I´m using Premiere Pro CC ver 2014.1. and After Effets 2014.1.1. in OS X Yosemite. I can't import After Effects project to Premiere.
    There is always same error message: "The importer reported a generic error."
    I have tryed to save After document several different names and greate new ones. Always same error. Whats wrong in my workflow?

    Okay so I've searched around most of this forum and as much of Google as I could find - I have found similar problems, but nothing exactly the same; and none of the solutions I've found have worked for me. I've seen a lot of people having trouble connecting to the DL server on the file-selection window, but I don't even get that far - an error message just pops up in the middle of my screen - and my error doesn't mention a server, just that it can't connect to AE DL.
    I changed firewall software (which I've wanted to do for months, anyway) and still to no avail.
    As for the "The importer reported a generic error" problem also, I can't find any problems or solutions with After Effects files not being able to be imported.

  • Media offline, importer reports generic error

    I've been working on a project for a while with CS5.5. The project file and all media files are on an external harddisk. Nothing has been renamed, changed or removed. Tried opening the project today, after appr. 3 weeks without working on it. The dialog box "Where is file...?" appeared. I found the file it was asking for and hit the select button. A warning popped up saying "The importer reports a generic error" (or something similar). I hit the cancel button and when the project opened I could see that most files where offline. Even though a few where online. I tried to select one of the offline files and use the link media option. But again the warning about generic error appeared. I've closed the Project now being careful NOT to save anything. What can I do to solve this? I appreciate your help!

    Welcome to the forum.
    When working with external HDD's, the biggest problem is maintaining the drive letter (Windows), or voume name (Mac). One must set those to a perminent drive letter, or volume. This article goes into more detail: http://forums.adobe.com/message/4542396#4542396
    The "Where is file ____ ?" is telling you that the absolute Path to the files has been broken. The previous article addresses one of the prime reasons for that: http://forums.adobe.com/message/4598705#4598705
    Those are for background, and Jim has addressed getting your Project back up and running.
    Good luck,
    Hunt

  • Adobe Premiere Elements 12: Add Media Failure: The Importer Reported a Generic Error

    I am trying to add a MOV file to PE 12 I and keep recieving and Add Media Failure Error stating "The Importer Reported a Generic Error".  I have added other MOV files without any issue so I don't know why some MOV will work and others won't.  The only common characteristic I've found is that the MOV files that won't work are files that were recorded with my SLR camera. The location of the files I've added/tried adding are on my external hard drive.

    bunzondarun
    Try importing a few of the problematic files from a Local Disc C location like Videos and determine if problem presists. How is the external hard drive formatted, NTFS or FAT32?
    Do you have the latest version of QuickTime installed on your computer with Premiere Elements 12? And, on what computer operating system is Premiere Elements 12 running? Are you running QuickTime and Premiere Elements 12 as Run As Administrator and/or from a User Account with Administrative Privileges?
    What specifically is the video compression for the problematic files? And, what is the brand/model/settings for the camera that is recording these videos?
    More later.
    ATR

  • The importer reported a generic error

    I need help on the cs6 I shot a video on canon and the format is m2t file
    when I try to import the file to cs6 it gives me error message "The importer reported a generic error"
    what can I do about this, someone please help even if there is any software or patch thanks

    Exactly what is INSIDE the video you are editing?
    Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
    Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

  • "the importer reported a generic error" on a psd file i have been using all day.

    have been editing all day on a 3 minute video for a client, then all of a sudden, a PSD file with several layers for my graphics went off line... nothing else.. just the psd file.
    tried to ReLink but all I get is this
    "the importer reported a generic error"
    I have tried resaving the project as something else and still it wont relink.

    Resave psd file in Photoshop to another name and re-import.
    Replace the psd on the timeline.
    See if that will work.

  • Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

    every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

    jade harding
    What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
    Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
    Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
    Download and install the free HandBrake program.
    http://handbrake.fr/
    Import your video file into the program.
    Make sure you browse to and set Destination (suggested Desktop location)
    Go to the Video Tab and set
    Video codec = H.264 (x264)
    Frame Rate = 29.97
    put a dot next to Constant for the Frame Rate
    Click on the Start at the top left of the workspace
    Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
    Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
    Details for setting manual project preset can be found in
    ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
    The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
    We will be watching for your results.
    ATR

  • Premiere Pro not sending files to After Affects "The importer reported a generic error"

    Hi all,
    I just recently purchased PP & AE CC. putting together my first project on my new laptop and when i go to right click a clip on my Premiere pro timeline and proceed to push "Replace with after effects composition" It swaps to After Effects but nothing loads, i alt tab back to Premiere and it displays me the message "The importer reported a generic error"
    If it's any help the footage is from my A7S filmed in SDXC format. everything works fine within the project. I've tried logging out and in of my adobe account updating restarting etc. had no luck.

    Hi Brandon,
    ascarib wrote:
    After doing the reboot my computer gives me the "You can't use this version of the application "Adobe After Effects CS6" with this version of OS X. Nothing has changed on my computer but it was fine before. What else can we try? Thank you for your patience.
    Make sure that you update After Effects: Can't launch | Mac OS X 10.9 (Mavericks)
    Thanks,
    Kevin

  • Production Premium CS6 syncing problem with premiere to after effects. "The importer reported a generic error."

    I have CS6 Production Premium suite. I've had it and it works fine on my laptop for a couple years and just bought a new apple desktop and now when I have a project in premiere, it won't allow me to send it to After Effects. I keep getting a "The importer reported a generic error." Really need to get this problem resolved as the laptop is not as fast as it used to be, and I'm working on a short film haha.
    Thank you for your time and help.
    All the best,
    Brandon

    Hi Brandon,
    ascarib wrote:
    After doing the reboot my computer gives me the "You can't use this version of the application "Adobe After Effects CS6" with this version of OS X. Nothing has changed on my computer but it was fine before. What else can we try? Thank you for your patience.
    Make sure that you update After Effects: Can't launch | Mac OS X 10.9 (Mavericks)
    Thanks,
    Kevin

  • "The importer reported a generic error" when trying to import an After Effects file into Premiere.

    Currently quite new to using both pieces of software - I'm trying to grab a file, either a save or an export, from After effects into Premiere. I've googled around, but I can't find anyone with a similar problem with it being an AE file.
    Just looking for some advice on what to do.

    Okay so I've searched around most of this forum and as much of Google as I could find - I have found similar problems, but nothing exactly the same; and none of the solutions I've found have worked for me. I've seen a lot of people having trouble connecting to the DL server on the file-selection window, but I don't even get that far - an error message just pops up in the middle of my screen - and my error doesn't mention a server, just that it can't connect to AE DL.
    I changed firewall software (which I've wanted to do for months, anyway) and still to no avail.
    As for the "The importer reported a generic error" problem also, I can't find any problems or solutions with After Effects files not being able to be imported.

  • Putting video clips (mov) in to edit work place time line after photos (jpeg) getting error message, the importer reported a generic error. ? please help thanks

    premier elements12, putting video clips (mov) in to edit work place time line after photos (jpeg) error message, the importer reported a generic error. ? please help.

    TINA54
    Thanks for the reply.
    Some general comments...
    Regarding:
    THERE ANY WAY I CAN PUT MULTIPLE RANDUM TRANSITIONS IN TO THE TIME LINE WITH JUST ONE CLICK ? .
    There is no transition choice for random transitions across the Premiere Elements 12 workspace Timeline. But, the Elements Organizer 12/Create Menu/Slideshow and its Slideshow Editor does have that random transition choice. So, one possibilitity would be to create your slideshow in Elements Organizer 12 Slideshow Editor and then move the slideshow into Premiere Elements with the Output of Edit with Premiere Elements Editor command.
    Pending more details of the slideshow you are creating, I think that you would get your best photo quality and overall results staying with Premiere Elements 12 workspace (1080p) project and the transitions randomized manually.
    perhaps applying the default to all (all at the same time),
    using Timeline Menu/Apply Default Transition,
    and then replacing transitions randomly for the random transition look).
    Please let us know if any of that worked for you.
    Thanks.
    ATR

Maybe you are looking for

  • 3G connection problems with iPhone 5 (connection disappears when I call)

    I have an iPhone 5, the 3G signal works perfectly until I receive a call and I have to speak with the phone close to my ear. When I start speaking the 3G signal disappears and takes a while to get back on. Is there a way to solve this problem?

  • Airport Express and 2wire

    Just set up an ATT Internet DSL connection, and received a "2wire" modem and wireless base station. My plan was to set up Aiport Express as a Client, to utilize iTunes through my speakers. 2-Wire does not recognize the Airport Express... Here is the

  • HOW TO ENABLE EXTENDED STANDBY MODE

    I am unable to locate "Extended Satndby Mode" in Power management. Can anybody Help ? I am attaching a screenshot Solved! Go to Solution.

  • FireFox 7 javascript window.moveto not working

    When I create and then open an html file with FireFox 7, the window does not resize or move. This is the html in the file I open: <script language="javascript"> window.location = 'http://www.google.com'; window.outerWidth = 1024; window.outerHeight =

  • Forte: What forum is dedicated to this?

    Does anyone know where I can post questions about the Forte Debugger windows? I have a question about how you can see what arguments evaluate to. Thanks, rasped