Error: the serial number is not for a qualifying product

I own design standard creative suite 5 , and recently bought CS6 design standard. I get an error when I try to activate the software that I do not have a qualifying product. How can that be? I am using the correct serial number.
Thanks, (I downloaded from web and had the box sent to me.. and trying to activate the downloaded version)

Simply run the installer that comes with the box. If it still doesn't work, get in touch with support.
Mylenium

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Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell

I am trying to open a .indd file. I am running Adobe InDesign CS5. I got an error that plugins need to be updated. When I try to install the updates, I get the error that says: "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell..."
Can someone please help me with what I need to do to be able to open .indd files?
Thanks,
Nick

Those files were created in a later version of InDesign. Have the person that created them save them back via IDML or you’ll need to upgrade.

Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5.

I would like to install Creative Suite 5.5 on my new work computer and i erased the programm from another work pc. But while installing the programm on a new computer i get the error message: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5. Do you know how i can solve this problem so I can install the sorfware? Greets.

Please check this kb article.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Regards,
Devendra

"The serial number is not for a qualifying product. Please try another"

I purchased, downloaded, install and am using successfully
ADOBE ACROBAT XI PRO
Version (11.0.07)
Installed 12.02.14
Purchased 12.02.14
Adobe Acrobat XI Pro (Windows, English)
I have tried unsuccessfully to register 6+ times
I receive the message:
The SN is not recognized (error statement= "The serial number is not for a qualifying product. Please try another")
I have a total of about 5 sessions that amounts to about one hour trying to solve a problem, navigating your website, going into endless cycles, and have noticed there is no way to call a phone number to fix a problem.
Is this the new Adobe Paradigm?
It appears to be an administrative problem with Adobe
What is the fix?
Please advise

The message means that you have an upgrade license. You just need to prove you are eligible by entering the serial number of the Acrobat 9 or X license that you have - that is the "qualifying" product. It is not asking you to enter the Acrobat XI license again, you already did that.

"Error This serial number is not for a qualifying product"

I own The creative suite 5 production premium. I have upgraded my computer before and never had this problem. I recently upgraded computers and i can not install onto my new computer. disk 1 works fine. it then says to insert disk 2 to continue. I insert disc 2 and push continue. it takes approx. 2 seconds and says to insert disc 3 to continue. I insert disc 3 and hit continue. approx 2 seconds and it errors out. Help?

Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Computer crash. Trying to install updates and get this error ""This serial number is not for a qualifying product. Please try another" when you enter a serial number in the Serial Number Upgrade screen."

My computer crashed. Ugh. I downloaded Photoshop CS3 (my first full version) and when I tried to upgrade ( I have upgrades to CS6) I get an error message. I remember having to call Adobe for help when I purchased CS4 but can't find a number to call them. I keep getting directed to help screens which are no help.
Any solutions? Is there a "generic" serial number I can enter to get my upgrades installed?
I have a photoshoot that I need to edit asap. I really don't want to have to go back to CS3 version.
Thank you to anyone who can help!

Doglovr1 you will want to locate the qualifying full version serial number which qualifies you to upgrade to CS6. I did review your account and the only full version serial number was for an education version of Photoshop Lightroom.
I would recommend contacting our support team directly at Contact Customer Care to see if the qualifying full version serial number can be found. Also I would recommend referencing case 0181578817 which is your previous case from 2010.

Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell. i GET THE ERROR WHEN I TRY TO Update my CS 5 Web premium

I had to re-install my CS 5 Web Premium as i had to refresh my window. I try to update after activating. Then it says the product is not valid! God knows what's wrong with ADOBE!

The messages you are receiving indicate that you are trying to install an upgrade version. You are being asked to enter the name and serial number of the older product that you are upgrading from in order to prove that you qualify for using the upgrade.

This serial number is not for a qualifying product. Please try another.

I have the error "This serial number is not for a qualifying product. Please try another." I am trying to re-download software, which I thought I did so successfully until I needed to open a pdf and the "serial number upgrade" box opened and is telling me that the serial number from a business purchase is not for a qualifying product. Steps to get Acrobat X Standard on my computer?

Your message indicates that you are trying to upgrade from one Acrobat version to another. You will need both serial numbers for the original (qualifying) product, as well as the new (upgraded) product.
[topic moved to Acrobat forum]

Serial Number is not for a qualifying product

Hello!
I just purchased a new Windows 8 laptop on which I want to load my existing copy of CS6 (I have the CD). I deactivated it on my old computer and tried to load it on my new one. I'm receiving the following error message:
This serial number is not for a qualifying product. Please try another.
The only CS6 in the list of products to choose from is Adobe Photoshop CS6 Extended and prior versions.
I verifed under my account on the adobe site that I had registered my copy of CS6. I'm really not sure what else to do but at this point I'm lost without my Photoshop!!!
Thank you for your assistance!
--AKrubygal

Apart from contacting customer service maybe this Forum might be a better fit:
http://forums.adobe.com/community/download_install_setup

Upgrading to CS6 returns: "This serial number is not for a qualifying product"

I have CS5 and have been using it for about 2 years. The Serial number for CS5 it is registered to my adobe id.
So i decided to upgrade to CS6 today. I then registered that to my adobe id as well.
When i open CS6 and enter my new serial number, it tells me:
Serial Number you provided is valid, but a qualifying product could not be found on this computer
Which is strange because CS5 is currently installed and running on this computer
So it then prompts me to select a previous product that I own and enter the serial number for that. So I select CS5 and enter the serial number for my CS5 license.
However, it then tells me: "This serial number is not for a qualifying product. Please try another"
But it doesn't tell may any further details. I.e. Why is it not valid?
Can you help?
Thanks!

Brazzers234 is the serial number for CS5 also an upgrade? The upgrade process is looking for a full version serial number. You can determine what type of serial number is registered under your account at http://www.adobe.com/. For additional details please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
If you have verified that the CS5 serial number is a full version serial number or your previous full version serial number is still not accepted then please contact our support team directly at Contact Customer Care to verify the validity of the previous version serial number.

CAnnot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

start the installation of design premium cs5.5 just to make sure you're using the correct serial number. once your serial number is accepted you'll see a screen giving you the option to install none, some or all of the cs5.5 programs. at that point you can quit and not install anything having verified your cs5.5 serial number if you want nothing cs5.5 on your computer.
on the other hand, if your cs5.5 serial number is not accepted, you'll pinpoint the problem.
or, if your cs5.5 number is accepted, you could install a cs5.5 program and then install cs6. it should recognize you have a cs5.5 program installed and NOT prompt you for you cs5.5 serial number allowing you to continue with your cs6 installation.

This serial number is not for a qualifying product

So sick of spending hours with customer service resolving this issue, only to have to do it every curse-time I get a new machine--ughhhhh!!!!!!!!!!!

Hi Ned,
Yes, I'm installing an upgrade CS6 disc which i've been using for over a year now. Here is the path:
CS5 installed
adding CS6, it asks for CS5 serial--which is registered at Adobe and listed--I add the CS5 and end up with the serial number is not a qualifying etc..
I went through this March of last year and had to have my serial unlocked by pressing a hotkey, maybe command shift and clicking, some odd combination that gave me a code, which then allowed the live chat rep to give me a code to unlock it; this took many many many frustrating hours to resolve. I asked the rep to attach our transcripts to my profile so that i wouldn't have to go through this again. Well, here I am again, but this time it is worse because I cannot even find a live chat option as i keep getting bumped to forums. Forums are great, but there should be an option aside from out/crowd sourcing. It's all very frustrating.
I have a bulk license for CS5 and two individual discs/upgrade serials for CS6 for me and my coworker. We are moving from iMacs to MBP, but it's not so easy. On top of it all, my coworkers iMac's HD failed, so we can't unauthorize CS^ Creative Suite Standard.
Right now, on my new laptop, I've downloaded CS5, entered the serial number and it works. I then d/l CS6(easier than waiting for an external HD for the disc), but I'm stuck at this issue. My coworker is going to Alaska for two weeks and wants/needs to get a little work done while there, so I have until Wednesday to figure this out.
I believe I need to talk to a rep to unlock, but live chat(which is a crapshoot) is buried somewhere if it exists at all anymore.
how's your day going?
Kyle

Photoshop CS5 installs on Win 8.1, but won't update. the error says, ""This serial number is not for a qualifying product..." when installing an upgrade or upsell". PS CS5 12.0 is too downlevel to work on canon raw

I have contacted adobe CusServ 5 times. Each time I get a different answer. One even went so far as giving me a new, full product serial number which still would not allow updates to be applied. Their only solution is to pay for the "cloud". I don't need the "cloud". My CS5 does everything I need and has worked great up until my computer died. It was running win7 ultimate. My new computer runs win 8.1. Not the pro version. Should I go to Corel, maybe they are more helpful? Help please!
I have looked at the other similar issues here and the answers are all similar. 1)Contact CS agent. Useless, they say come here to the forum. 2)apply SN from previous product. Did that and loaded CS4 also. No help. 3)Get a new serial number. got a new SN for a full product from one of the CS agents. Same problem.
I have deactivated, activated. I have uninstalled and re-installed several times. The CS agents I have spoken to were useless, the only way I could get them to try anything was to suggest that the problem was beyond their competency. I refuse to pay $30 a month for the functionality I have all ready purchased. Adobe is degenerating. I hope more people reject the "cloud" concept.

Hi Guys,
Ive got the same problems as you, Win XP SP2 on RAID 1 hard disk set on an AMD raid controller, but I have no driver to roll-back to.
Ive installed Photoshop CS3 and also Acrobat Standard 8 (which used to run fine on an old system), but all i get now is the blank window with the menu and title bar and thats all.
Can some one help? (will this licensing patch resolve the issue - and where can i get it from?)
Thanks

CS3 Ext CS6 'This serial number is not for a qualifying product. Please try another.

My serial # was accepted by Adobe when buying the $199 upgrade; now the upgrade sftware won't accept it. What/where do I go?

Contact support by phone/ web chat/ web form.
Mylenium

Error "The serial number is not valid for this product" | Creative Suite

HI together,
I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
Regards
René

Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
So who is able to reactivate my Serial Number so that I'm able to use my product?
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Richa.
Richa: Hello! Welcome to Adobe Customer Service.
Richa: Sorry for any inconvenience this has caused
Richa: May I get the serial number?
Richa: Are we still connected?
Richa: We have not heard from you for some time. Do you wish to continue to chat?
Richa: Are we still connected?
Rene Pardon: hi
Rene Pardon: for sure
Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
Rene Pardon: <Deleted >
Rene Pardon: i registered for the education version of production premium 5
info: Your chat transcript will be sent to r*@*.de at the end of your chat.
Richa: ok let me check
Richa: please wait
Richa: Thanks for your patinece
Rene Pardon: do you also need my "authorization code" for this product?
Richa: I need to transfer the chat to
Richa: tech rteam
Richa: please wait
Rene Pardon: ok
Richa: I am sorry
Richa: But I will not be able to transfer the chat
Rene Pardon: is there a phone number i can call?
Richa: As the serial number is canceldd
Richa: and we do apologise
Rene Pardon: why was it canceled?
Richa: but there is no phone support for this product
Rene Pardon: i don't understand because i payed a lot for this
Richa: Its showing canceled
Rene Pardon: so what are the options?
Rene Pardon: i need this product right now and i payed for it so why can't i use it?
Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
Rene Pardon: as you can see, i'm the person who payed for this software
Richa: I am sorry I just checked it
Richa: it is canceled thats why you are getting invalid error
Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
Richa: I am sorry Rene
Richa: But its showing canceld
Richa: so cant help you with that
Richa: I wish I could help you, but my hands are tied
Rene Pardon: that's what you told me several times so who can help me?
Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
Rene Pardon: so please tell me who is able to help me
Richa: You need to place a new order?
Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
Rene Pardon: please get someone in your team who can help me
Richa: I am sorry Rene..
Richa: But unfortunately my team can not help you on this.. as the sersil is expired
Richa: I mean canceled
Richa: Sorry but we can not help Rene..
Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
Rene Pardon: Help me understanding...
Rene Pardon: You're wasting my time!
Richa: I am sorry
Richa: I found the reason for cacnellation
Richa: and its canceldd
Richa: because you requested to cancel. in year 2013
Richa: On 30th april 2013
Rene Pardon: but i only canceled the creative cloud, not my creative suite
Richa: so we have refund and canceled it
Richa: Its showing for this oserial?
Rene Pardon: one moment
Rene Pardon: i log into my account
Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
Rene Pardon: As you can see the product is displayed as "non-canceled"
Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
Richa: I am sorry but the refund was given and requested for this
Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
Rene Pardon: And why should I need a serial number for the Creative Cloud?
Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
Richa: I can not do that?
Rene Pardon: But i guess someone in your Team can
Richa: can not help you

Error: the serial number is not for a qualifying product

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