Error: There was a problem logging on to SAP BusinessObjects Enterprise

I am trying to use Crystal Reports Enterprise XI 4.0 with BusinessObjects Enterprise 4.0 using a Bex Query on an SAP NetWeaver 7.01 SPS 9 BW system. I have been using the SAP Press book u201CIntegrating SAP BusinessObjects BI Platform 4.x with SAP NetWeaveru201D as my guide, attempting to follow it step by step. Please bear with me as I have only started working with this set of products within the last month. (Very new at this and do not have a very good grounding of the way it all works together. Trying to learn as quickly as possible as I am expected to support this set of tools for our developers / users.)
I have been trying to follow along with the book to get everything connected. At this point, I have BOE set up to attach to the SAP NetWeaver BW system. I have created a test Bex Query on the BW system. From within BOE, using CMC, I can configure the Bex Query as an OLAP connection. I have set it up for SSO. I have also exchanged certificates between the BOE and the SAP NetWeaver systems which I believe will allow the exchange of tokens.
I then go into Crystal Reports for Enterprise XI 4.0 on my PC. (I am running Windows 7 64-bit on the PC. I installed the BOE 4.0 suite of client tools except for SAP BO Live Office and SAP BO Analysis for MS Office). I can attach to my BOE system and can browse to see the OLAP connections in the BOE. I then try to select one as the data source for a new report. I then get a pop-up window stating:
   Unable to Logon
     There was a problem logging on to SAP BusinessObjects Enterprise.
       Please check your logon credentials and make sure your network is properly configured before trying again. If the problem
       persists please contact your Administrator.
I cannot find a log / trace / error file on my PC, the BOE system or the BW system to indicate any additional information as to what the root problem is. Has anyone seen a similar error and might know where I can find more information, how to increase trace levels so that I get some additional information or provide hints as to what the root problem might be?
I am also trying to figure out how the authentication works between the PC, BOE and SAP NetWeaver. If using a token, there has to be consistency with the username (or some value) and I am not certain that is happening. Right now, my BOE sources its UME from the SAP NetWeaver BW system. So its user accounts are in the form SID123/ACCOUNT where SID is the SID of the SAP NetWeaver system and the string u201C123u201D is the client on that SID. When I log into the BOE system from within Crystal Reports, I am using the account in that format whereas the account on the SAP NetWeaver BW system in actuality is only the string ACCOUNT. So is the token stripping the string u201CSID123/u201D from the account name when it is sent so that the accounts match? Or do I have to manually configure some kind of account alias (in the BOE system?) so that the two recognize each other? Or something else?
Any hints or ideas around where I can find additional information or where I have gone wrong, would be greatly appreciated.
Thank-you in advance,
Deb Nugent.

Henry,
Many thanks and excellent suggestions. But I am still not able to get this to work and (once again) am stuck.
RE: Server Connections: When I check my server connection, I have not ticked SSL and am using the non-secure server port for my BOE system. When I click on u201CTest connectionu201D, I can successfully log in using my username / password on the SAP NetWeaver BW system. If I tick the SSL box without changing the port, I get the error message u201CFailed to establish a connection. The cause was u201CCannot connect to SAP BusinessObjects Enterprise at this time. Please try again later.u201D If I tick the SSL box and change the port to use the secure server port for the BOE system, I get the same error.
RE: Preferences: I am using the default settings under Preferences -> Network Settings. We do not manually configure proxy settings on our network so I have ticked u201CUse system proxy configurationu201D and under SSL settings, have ticked u201CUse system keystore / trust storeu201D. I have swapped keys between the BOE system and the SAP NetWeaver system but I have not swapped any keys between my PC and the BOE system or the SAP NetWeaver system (which I do not expect to do but am mentioning here in case I am wrong).
RE: BILaunchPad: I do not have any references for BILaunchPad. Is this u201CWeb Intelligence Rich Clientu201D? If so, I tried starting it, it reported an error: u201CAn error occurred at session creation.u201D Details showed u201CSSL mode is being requested but the following argument(s) are not present: passphrase (FWM 01012)u201D I went into the CMC and checked my SAP connections under Authentications. On the tab u201COptionsu201D, there is the section u201CSAP SSO Serviceu201D where I typed in the KeyStore password. When I created the key store file, I only specified a keystore password and did not specify a private key. Originally, I had it set with the private key blank with the correct password on the keystore. I also tried entering the same password as the private keystore and saving it. I verified that the connection services for Web Intelligence had restarted but I still am getting that same message when I try to start the Web Intelligence Rich Client.
At OS level on the BOE server, I logged in as my boe1 account and checked the parameters that can be entered for the PKCS12Tool.jar file that I used to create the ketstore file I had used. There does not appear to be an option for anything other than the keystore password. There is no private key password field listed.
I searched for the FWM 01012 error and found the HTML and PDF help files form SAP explaining errors. However, it only states u201CEnsure that all SSL arguments are presentu201D but gives no details as to what, exactly needs to be checked.
I will be talking with co-workers today to see if any of them can make sense of this (anoterh set of eyes sometimes helps). Any other suggestions about areas to look for addiitonal details / increased traces / logs?
Deb Nugent.

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