Error: This dialog requires using the 32-bit version of Internet Explorer 7.0 or newer
Since upgrading Internet Explorer to version 11 this error occurs when attempting to navigate a business related website: "This dialog requires using the 32-bit version of Internet Explorer 7.0 or newer". Using an
XP machine, there is no issue. Using any Windows 7 machine and Internet Explorer 11 the error consistently occurs.
Most solutions reference this: .NET Framework problems with Internet Explorer 11 http://msdn.microsoft.com/en-us/library/dn338133.aspx. The solution is to create the registry key
EnableIEHosting, and references an issue with .NET 4
The problem description and solution fit my current issue, but when I create the new registry key (in both locations), the same issue is happening. Does anyone have any suggestions?
Most solutions
suggest you try Compatibility view (for IE7 Quirks mode emulation) or the Developer Tools, Emulation tab for something else. (F12, Ctrl-8).
The problem is that the site is not designed to handle a modern browser and then its default is, when it can't recognize a User-Agent string, to assume the worst: No capabilities.
FYI
Robert Aldwinckle
Similar Messages
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Disabling the 32-bit version of Internet Explorer 11
I would like to know if I can delete (e.g., rename) my 32-bit IE installation, thus forcing the system to run ONLY the 64-bit version. My IE 11 (on Win7) hangs several times per day, and it's almost always the 32-bit that's the "faulting application."
The faulting module varies (frequently MSHTML.dll), but I wonder if there isn't a crossing of wires, so to speak -- some sort of contention between the two IE versions that's causing the hangs, crashes, and even a BSOD.
In terms of memory allocation, per Task Manager a short while ago, the first 6 instances of iexplore.exe were all 32-bit, a single instance of 64-bit, then several more 32s.
If anyone knows the ramifications of my making the 32-bit version "invisible," and, indeed, what would be the best way to go about it, I would really appreciate it.My Add-Ons:
Search Providers:
Google, Bing,
AVG Secure Search,
Ask Search,
Ask Web Search,
Conduit Search (Default)
Accelerators:
E-mail with Windows Live, Map with Bing,
Translate with Bing
[Came with the territory; not using any of them]
Toolbars
and Extensions (I'm afraid this will be a mess. Sorry.)
Name
Publisher
Status
Architecture
File date
Version
Shockwave Flash Object
Adobe Systems Inc
Enabled
32-bit and 64-bit
3/29/2014
5/30/2014
13.0.0.214
MSS+ Identifier
McAfee, Inc
Enabled
32-bit and 64-bit
9/06/2013
3.8.0.0
XML DOM Document
Microsoft Corp
Enabled
32-bit and 64-bit
12/05/2013
8.110.7601.18334
Groove Folder Synchronization
Microsoft Corp
Disabled
32-bit and 64-bit
12/18/2013
14.0.7113.0
Groove GFS Browser Helper
Microsoft Corp
Disabled
32-bit and 64-bit
12/18/2013
14.0.7113.0
Silverlight
Microsoft Corp
Enabled
32-bit and 64-bit
2/13/2014
5.1.30214.0
Office Document Cache Handler
Microsoft Corp
Enabled
32-bit and 64-bit
3/06/2013
14.0.7011.0
Windows Live ID Sign-in Helper
Microsoft Corp
Disabled
32-bit and 64-bit
3/29/2011
7.250.4232.0
Blog This in Windows Live Writer
Not Available
Disabled
32-bit
Java(tm) Plug-In 2 SSV Helper
Oracle America, Inc.
Enabled
32-bit and 64-bit
5/27/2014
7.0.550.13
Java(tm) Plug-In SSV Helper
Oracle America, Inc.
Enabled
32-bit and 64-bit
5/27/2014
7.0.550.13
Sun Java Console
Oracle America, Inc.
Disabled
32-bit
5/27/2014
7.0.550.13
RealNetworks Download & Record Plugin for Internet Explorer
RealNetworks, Inc.
Disabled
32-bit and 64-bi
4/06/2014
17.0.9.4
FlashGetBHO
Trend Media Corp, Ltd
Enabled
32-bit
1/06/2012
3/27/2014
1.0.0.1021
FlashGet is invoked only for very large (>1 GB), usually compressed files that would otherwise take forever. I disable seldom- and never-used services, and generally try to have as little as possible running that I can control. Windows, etc, is/are big
enough without having an asteroid belt of unused software as well.
Any suggestions for me? Everything seems pretty much mainstream except for FlashGet, which wasn't installed until 27 Mar. My problems with IE are of at least a year's standing, altho more frequent and severe more recently.
Thank you for looking this over.
Regards,
Ada -
Which is the best suitable version of internet explorer for windows 7 ultimate 32 bit
which is the best suitable version of internet explorer for windows 7 ultimate 32 bit
Hi,
Yes, Internet Explorer 11 is now available for Windows 7. It's the latest version of Internet Explorer for Windows 7. It's more smooth, stable and fast.
IF you have some incompatible website, you also could use compatible view to load.
Fix site display problems with Compatibility View
http://windows.microsoft.com/en-US/internet-explorer/use-compatibility-view#ie=ie-11
Karen Hu
TechNet Community Support -
Firefox running normally in general, but here and there it freezes and I have to terminate the process with task manager; alternatively, I quit Firefox and it is shown as still running on the task manager
The 64-bit Firefox builds will only be for Firefox 4.0 on Linux and Mac OSX 10.5+
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Hi,
my system : up to date computer, W7 familial premium (64 bit), Internet Explorer 11 (32 bit)
I use this computer on the web to visit just one website, always the same and several hours a day ; this site advocate the use of Internet Explorer 64 bits for more efficiency.
How can I get to install, or switch to the 64 bit version of Internet Explorer, as presently when I try to install a downloaded version, I get as an answer something like "installation not possible because the more up to date version of Internet Explorer
is already installed on your computer". ThanksHi,
On a 64-bit version of Windows, please click system drive, there should be a “Program Files” and “program Files x86”,
the "Program Files" folder is for 64-bit programs and the "Program Files (x86)" folder is for 32-bit programs, you will find IE11 64 bit has already installed in you system in “Program Files”>”Internet explorer”.
Regards,
Yolanda
Yolanda
TechNet Community Support -
Hi. How come iTunes keeps saying:"this iPod can not be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64 bit version of iTunes?" Wth...i am using the 64 bit version of itunes. Why does it keep saying that? Will someone Help me please!? This is is getting frustrating. I already had done a full removal of everything! I even removed and deleted my library...then had to put all 500 songs back on one by one. So, i don't have to remove everything again, just to get my ipod to work on here. You, know before the itunes update, my ipod and itunes were working just fine.
wow, that was a quick reply. lol. but i have removed everything. I wasn't even able to get iTunes on my computer for a little while. i kept getting errors on that. Now it's saying that the required software isn't installed. Hmm, could it be referring to Apple Mobile Device Support? That is supposed to be installed with when iTunes gets installed right? I only ask, because that didn't get installed with the itunes setup.
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The update from v11.1.3 to 11.1.5 using the iTunes internal updater hung about 80% through the install. I had to kill it and reboot before I could uninstall the existing version since I did not know what state the program was in. When I started the reinstall using the 64 bit version, it showed a default installation directory of "Program Files (x86)". Is this correct? I know iTunes had something installed in the 64 bit "Program Files" directory.. Before I procede, I want to be sure that it is not going in the wrong place. I have a Win 8 PC.
Thanks,
JohnDYes... that is correct.
On 64-bit machines iTunes installs various components into the following folders (or localized equivalents):
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple
C:\Program Files\iPod
C:\Program Files\iTunes
C:\Program Files (x86)\Apple Software Update
C:\Program Files (x86)\Bonjour
C:\Program Files (x86)\Common Files\Apple
C:\Program Files (x86)\iTunes
tt2 -
I purchased a Macbook Pro and it has the 64 bit version of Mountain Lion, I also downloaded Parallels desktop 7, and want to download Windows 7. I need to know if I can use the 32 bit version of wodnws 7 and the 64 bit version of Mountain Lion at the same time on the same computer.
here's the 32 bit installer, 2014 release of Photoshop CC: Separate 32-bit/64-bit installation
Return, cancel, or exchange an Adobe order -
How do I download the 64-bit version of Adobe Premiere Elements 13?
I am trying to download Adobe Premier Elements 13. I got an error stating that my system doesn't support this and to download the 64 bit version.
How do I do this?Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
What/Where is the 32-bit version of Windows System Image Manager?
I'm running into the problem described as follows in the WAIK documentation: "Windows SIM fails to create a catalog for a 32-bit Windows image from a 64-bit version of Windows SIM. To workaround this issue, use the 32-bit version of Windows SIM to
create catalogs for your Windows images."
Question: Where is the 32-bit version of Windows SIM? I can only find a single download for "The Windows® Automated Installation Kit (AIK) for Windows® 7"
Or are the 32-bit tools included in that version? If so, how do I use those instead?Hi,
The issue should occurs when you install the WAIK on a 64bit Windows 7 machine.
You need install WAIK on a 32bit machine.
Different binary versions of Windows SIM cannot create catalog files for some Windows images of different architecture types. We recommend using the
32-bit version of Windows SIM to create catalog files because this version can create catalogs for all Windows image architecture types. The following list describes the Windows SIM architecture types and catalogs that can be created for each Windows
image architecture type.
x86 Image Manager. Can
create catalogs for x86, x64, and Itanium-based Windows images.
x64 Image Manager. Can
create catalogs only for x64 Windows images.
Itanium-based Image Manager.
Can create catalogs only for Itanium-based Windows images.
This article may helpful to you:
http://technet.microsoft.com/en-us/library/dd744249(WS.10).aspx
Hope that helps.
Regards,
Leo
Huang
Leo Huang
TechNet Community Support -
When I plug in my iphone 4S to my 64-bit computer a error box comes up in my 64-bit itunes that reads (This iphone cannot be used because the required software is not installed. Run the Itunes installer to remove itunes, than install the 64-bit version of itines.) This just started a few weeks ago. I've done a system restore on my computer, deleated and reinstalled the 64-bit itunes several times, did a registery clean, rebooted. Nothing seems to work it will not pick up my phone.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Got error message :"This this Ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes and install the 64-bit version" This is on a new macbook. I already have the latest version installed and 64 bit. Help.
Did you do what the message said?
Also try using the Win 7/Vista link in the following:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
I received this errir msg when I wants to sync my 3gs iPhone. And I already update my iTunes to 64-bit. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes, then install the 64-bit version itunes".
First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
The 64-bit iTunes is definitely installed, but it doesn't recognize it as such and won't allow me to sync my devices. Previous steps that I found here (which are to crack open the installer to isolate the mobile support file) don't work, since I can't extract files from the installer. This problem occurs with both my iPad and iPhone.
Hello there CalCoo,
Looks like we need to get the 64 bit version of iTunes installed on your system there. First start here, and remove iTunes and its components from the system: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 http://support.apple.com/kb/ht1923.
You can download the 64 bit version of iTunes here: http://support.apple.com/kb/DL1615
All the very best,
Sterling -
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
this ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
If it helps I am running the 10.7.0.21 on the Sony Vaio & remember checking last week I do have the latest update on the Ipod but it is a different version from the Itunes on the laptop (which may be normal, I wouldn't know) but as I am away from home & Wifi I can't tell u the version on that though.
My problem is I cannot find an apple installer on the laptop to uninstall & I have searched Apple & Google for help and have seen others posts with the same issue but alot of the answers unfortunately I can't follow. I would greatly appreciate it if you can you answer any of these questions for me?
*Will add & remove totally uninstall Itunes so that I can reinstall?
*Will I lose my apps, music & data?
*If the apps, music & data is recoverable, how do I do that?
Sadly I can't find the installer & would love to add my new Mumford & Sons cd to my Ipod collection but don't know how to fix this. I love my Ipod & google but I have spent hours tryign updates, downloads, searches & feedback to Apple. A few months ago I had an Itunes billing problem & there was a webpage where you could email an apple support worker & rhe replied to my credit card problem within a day or 2 but I can't find that help for this problem..I couldn't express my graditude enough if you could help me with this, but thank you.dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes.
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