Error "this moov file is damaged or unsupported"

todd, i've been having this issue with cc14 for a few weeks now on my main system. (windows 8.1, update 1,  48gb ram, gtx 780, intel 3930k cpu) i installed cc14 within a day or two of availability and it behaved as expected. approx 3 weeks ago, i began getting the same errors with all quicktime files, "...error cannot be imported...". i've had an adobe support engineer vpn to my machine to troubleshoot to no avail, i've completely uninstalled then reinstalled quicktime 7.7.5, after effects cc14, tried the permissions fix, and i can't recall what else. i can  open the same .aep projects in cc 12.2.1.5, and everything behaves a-ok.so i've gone back to 12 for all my work.
this is the first time i've had any serious issues moving up to the next version of ae ever, and that goes back to version 4.0. i'm at a loss. 
i'll be building a new editing system to replace an aging macpro in the next week, if that install on a fresh system goes without a hitch, i guess i'll back this one up, wipe the boot drive and do new installs of everything.

We need to know a lot more if we're going to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
If you're using After Effects CC (12.0), start here for QuickTime issues:
http://bit.ly/QT_AE_CC_12

Similar Messages

  • After Effects Error "error cannot be imported this moov file is damaged or unsupported"

    I'm working on a AE project and shut the project down before going to lunch. I come back and open it up and I get this error:
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    Nothing had changed in my project since earlier today. I've tried to import other .mov's and get the same error, I've also tried to relink the footage.
    Any thoughts?

    We need to know a lot more if we're going to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
    If you're using After Effects CC (12.0), start here for QuickTime issues:
    http://bit.ly/QT_AE_CC_12

  • After Effects error: file 'file name.mov' cannot be imported - this 'MooV file is damaged or unsupported

    i have the same problem with this: After Effects error: file 'file name.mov' cannot be imported - this 'MooV file is damaged or unsupported.
    But really dont know much of after effects so the first thing what are third-party components?

    Begin by giving us more information. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
    Be sure to tell us where the .mov file came from and what codec it uses.

  • Prores files not recognized... most of the time [message -- file '[file name].mov' cannot be imported – this 'MooV' file is damaged or unsupported.]

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  • This 'MooV' file is damaged or unsupported

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    You have a CoDec pack on your system and it's making a mess of Quicktime. Remove the CoDec pack, reinstall Quicktime.
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  • After effects CS6 error file cannot be imported - this 'moov' file is damaged or unsupported

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    -Rich
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    System Details: MacPro (OS10.8.3) 2 x 2.93GHz 6-Core Intel Xeon, 24GB RAM, Radeon HD 5870 1GB

    I have the exact same problem on a Mac with 10.8.3 and After Effects from the Adobe CS6 MasterCollection (AE 11.0.2.11 (german)): all of a sudden I cannot import any native QuickTime-Movies (ProRes, Animation) or even movies that use e.g. H264 in a QuickTime container. Even projects that worked 2 days ago that contain QuickTime-movies will not open anymore.
    This happened 2 days ago without any action from me that I can think of that could have caused this. I did not install any new codecs or plugins, nor was there anything in the apple software update.
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    deleted AE-prefs,
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    This is really bad -- AE is basically unusable right now.
    P.S.: The (german) error-message is this: "After Effects Fehler: Die Datei "filname.mov" kann nicht importiert werden: Datei "MooV" ist entweder beschädigt oder wird nicht unterstützt."
    Message was edited by: Hanz Franz
    Message was edited by: Hanz Franz

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    Well, outside of the RAM preview issues that are stopping me from using AE CC 2014, I decided to at least use it to render a AE CC project already composed in CC.
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    Hello Rick,
    I am also experiencing these problems for the past two months now with my MAC OS10.8.5 running CC, and now I can no longer use AFTEREFFECTS CC due to this issue.
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    Consequently, these issues started around the time I installed DaVinci Resolve on my system, though removing that solftware has not solved the issue (and it is intregal to our workflow here anyway).
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