Error to install Add-On BI Content (TCode SAINT)

Question

I am trying to install "BI Content" from Tx SAINT but I get the following message
The installation was stopped, since an error occurred during the phase CHECK_REQUIREMENTS, which the Add-On Installation Tool is unable to
resolve without your input.
After you have corrected the cause of the error, continue with the import by choosing Continue in the queue display.
The following details help you to analyze the problem:
- Error in phase: CHECK_REQUIREMENTS
- Reason for error: QUEUE_NOT_EMPTY
- Return code:
- Error message:
Notes on phase CHECK_REQUIREMENTS
Not how to solve this problem in order to complete the installation, someone can give me some information about it.
I do not have any connected system, I have just finished installing "BW"
I'm doing at the moment the same configuration, so that they can the Client Copy and then connect with R3
check the "TCode RSA7" and this is empty, which may be more?
I do not want to have to reinstall.
This installation was done on a machine that was running BW 7, but due to problems blocking accounts are uninstall. It was possible to make a new facility but presents the problem that leaves no install "Business Intelligence Content 7.03" I'm doing as the "Note 916834 - BI_CONT 7.03: Installation and upgrade information" through the "TCode SAINT", but achieving do this does not help anything installation.
The operating system is Windows 2003 Server and the database SQL Server 2000!!
After the test load "Add-On BI Content", try loading the corresponding Support Packages and tells me the same mistake, try to do that from the TCode SPAM, someone can give me some indication on how to solve this problem at the moment I am unable to BW work.
C:\usr\sap\BWD\SYS\exe\uc\NTI386>tp
This is tp version 370.00.09 (release 700, unicode enabled)
EXPORT: tp export <TR> export <TA>
IMPORT: tp import <TR>|ALL <SAPSID> import <TA> into <SAPSID>
PUT: tp put <SAPSID> put of SID
Utility function:
tp addtobuffer <TR> <SAPSID> add <TR> to buffer of <SAPSID>
For more information call tp with argument 'help'
tp returncode summary:
TOOLS: Highest return code of single steps was: 0
ERRORS: Highest tp internal error was: 0203
tp finished with return code: 203
meaning:
wrong syntax in tp call
Log to the load:
           Installation/Upgrade of the Add-on BI_CONT rel.703 (21.07.2008, 17:09:27)
           The current OCS Queue consists of:
              001: SAPKIBIIIH - Installation Package for BI_CONT Release 703
           Display notes, which should be considered before the start of the import
             Note 916834 for OCS Package SAPKIBIIIH (Password is required)
           Correct password for OCS Package SAPKIBIIIH, note 916834 was given
           Saving the current OCS Queue (21.07.2008, 17:09:58)
              001: SAPKIBIIIH - Installation Package for BI_CONT Release 703
           Import of the current OCS Queue (21.07.2008, 17:09:58)
           The current OCS Queue consists of:
              001: SAPKIBIIIH - Installation Package for BI_CONT Release 703
           Import phase 'PROLOGUE' (21.07.2008, 17:09:58)
           Import phase 'PROLOGUE' was successfully finished (21.07.2008, 17:10:00)
           Import phase 'CHECK_REQUIREMENTS' (21.07.2008, 17:10:00)
           The tp buffer contains old, not completely processed OCS Packages
           Interrupt the import due to an error situation (21.07.2008, 17:10:02)
           Display detailed informations concerning the error in phase 'CHECK_REQUIREMENTS'
           Abort the import due to an error situation (21.07.2008, 17:10:09)
thanks
Edited by: Manuel Sandoval on Jul 21, 2008 9:38 PM
Edited by: Manuel Sandoval on Jul 21, 2008 10:12 PM

Answer 1

Try reset the queue status then delete the queue.  I think you can use SPAM for this, not sure if SAINT has the ability to do it.
Aftewards, try:
1.  Lock all users in your system, cycle the system to ensure all users are logged off.
2.  Disable the batch user as well, to make sure no jobs are running.
3.  Backup the input buffer file (should bein the trans\buffer folder).  After backing up the file, delete the file.
4.  Goto STMS and check the import buffer, press F5.  The buffer should be empty now.
5.  Return to SAINT and reimport the component, it should be successful now.