Error to install adobe Photoshop elements 13

Hi,
I am from the UK and have an HP laptop with the intel core i3 processor, I am able to download the package adobe Photoshop elements 13- I get to the 2nd stage of adding the 13 digit registration but once this is accepted and installed it then shows an error and say that there is an installation failure.
Can you advise on how this can be resolved as I need to download this software asap?
Thanks

Serial number and activation chat support (non-CC) may help
http://helpx.adobe.com/x-productkb/global/service1.html
or
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

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