Error transferring files using MicroPhoto Media Explo

Hello, I'm having a very frustrating issue. I just had the hard dri've replaced on my MicroPhoto 8, and now when I try to add files using MicroPhoto Media Explorer (as I have for the last 8 months), I get the message "files not transferred; unknown error."? Likewise, when I try to use that same software to rip a cd directly to the player, it acts like it's working, then I get an error message. I know there are other ways to accomplish this, but since I'm starting from scratch, I'd rather use the method that I find to be the fastest and that I'm most familiar with. I've reloaded the software onto my PC, I've rebooted, reformatted, and updated the firmware on the player. Has anyone had this problem, or have any suggestions? Thanks!

Error which pops up : "The destination you have specified does not exist. Might be an offline network location or empty cd or dvd drive. Check location and try again"

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