Error "Transport Error: Communication failure" when open Xcelsius and BOE

Hi Expert,
Sorry for new thread have same content as like thread Xcelsius - Transport Error: Communication failure
I think these thread have closed along time ago, so noone support me.
I have problem when open or save or import data from platform in Xcelsius from Business Object Platform.
I can publish Crystal Report into BO server, I can extract data into spreasheet in Excel from Crystal Report files in BO Enterprise and save excel file on BO Server.
But when I import data from platform into Xcelsius or open or publish Xcelsius files to BO platform, I could not and received message "Transport error: Communication failure."
I am sure the information for log in (system, user name and password) is correct.
Please help me to solve this problem.
Thanks

Hi Ryan,
I have tried the suggestions in thread, but I could not solve the problem.
I have tried with Xcelsius 2008 SP3 và Xcelsius 2008 SP4, but both get same error.
you ask: What port is your Input FRS running on? --> Sorry, what is FRS?
Thanks

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