Error trying to add Google Play purchased book
I'm encountering an error that I'd appreciated advice on.
I have a Google Play book I'm trying to add to Digital Editions. When I try to open the .acsm file, I get the error: "Error getting License. License Server Communication Problem: E_IO_CANNOT_OPEN"
After looking at reports of similar errors, I've de-authorized & re-authorized and have uninstalled ADE & installed older versions (1.7.2, 2.0, 3.0) and get the same error in each version. I've also tried ADE on two different computers (one running Windows 8 and one running Windows 7).
Thank you for any suggestions you might have.
I got the 4.0.1 version working on my Windows 7 machine. I uninstalled again, and then scoured out every Digital Editions related file and directory I could locate in the user and app settings/data subdirectories. Rebooted. Re-installed 4.0.1. Got a new error when trying to authorize the computer which led me to delete a registry key as indicated on this page: http://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html
Started ADE up, authorized the computer and was then able to add books. No network settings were changed. No proxy servers were running. 4.0.1 ADE on my Windows 7 now adds books from .acsm files.
Still getting the same E_IO_CANNOT_OPEN error on my Windows 8 machine after trying the same process. I suspect whatever files were lurking after uninstall that I managed to purge in Windows 7, and were causing whatever conflict leading to the error, are still out there somewhere in the file system.
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