Error trying to import FrameMaker documents into RoboHelp 8

Using FrameMaker 9 and RoboHelp 8.0.0.203 (Adobe Technical Communication Suite 2) on Microsoft Vista (w/SP2) as administrator user. I get error when attempt to import a very simple FrameMaker 9 document (not book) into a RoboHelp 8 project. Attempted import using menu command File > Import > FrameMaker Document. Error (in dialog box with "RHUtils" as title) is:
Unable to install RoboHelp plugin for FrameMaker.
Please close FrameMaker and try again.
Verified with Windows Task Manager that FrameMaker is not running. Even get error when I reboot computer and RoboHelp is the only application started. Error occurs for all FrameMaker documents. Simplest test was a FrameMaker document with one heading and one body paragraph.
Searched knowledge base and found article rb_4416 ("Importing FrameMaker Files"), which advises that best way to import FrameMaker documents is to convert them to Microsoft Word format and import those files (!?). The article does not indicate which RoboHelp versions it applies to.

Thanks. It was a new project. I only recently installed RoboHelp 8 and am in the process of familiarizing myself with the new (for me) version. So it was not a production project that was involved. But it is a feature I can see using.
I will next contact Adobe technical support on this issue.

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Looks perfect, works terribly...
Things to consider:
Chances are, the different treatments of the space are due to whether the space was included in the bolding of the word in MS Word.
Additionally, since Word files contain much underlying binary code (macros and such), your security settings might or might not be playing well with the Word stuff.
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Looks perfect, works terribly...
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Message was edited by: camoracer

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