Error trying to renew existing MSDN subscription

I have been trying to renew my MSDN subscription for the last 2 weeks. I get the error as shown in the image below.
I have emailed MSDN support (Australia/NZ) and they have not resolved this issue and I now haven't heard back from them for over a week. Can anyone else help. I have tried various browsers and PC's, but the same error always appears.
I have been an MSDN subscriber for over 10 years and have not had this problem before. What should be a simple process to renew an existing subscription has now taken me many hours of trying to unsuccessfully resolve this.
Ross.

Ross,
I've been told that we've tried to get you on the phone, but you weren't available to answer, and that you should be seeing an email very shortly if its not there already.
Can you let me know if you see those things? and also what times of day are best to reach out? We're probably in different timezones, so please let me know what timezone you're in as well.
Thanks!
Mike
MSDN and TechNet Subscriptions Support
Did Microsoft call you out of the blue about your computer?
No, they didn't.

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Dear All,
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+From: XXXX WAX [mailto:wfmailer@XXX WAX.com.xx]+
Sent: Monday, March 28, 2011 3:24 PM
To: XXxxHrmsSupport
Subject: Action Required: Local Event ERROR : oracle.apps.ar.hz.Location.update / oracle.apps.ar.hz.Location.update32336
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Event Name                  oracle.apps.ar.hz.Location.update
Event Key                    oracle.apps.ar.hz.Location.update32336
From Agent                  WF_DEFERRED
From System                 PROD.OWSC.COM
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Send Date                  28-MAR-2011 15:20:18
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Based on the information found on the internet and on the Microsoft website, there is nothing wrong with the OS.
How much personal research have you done looking for solutions?
See Microsoft info links @
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See Google info links @
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And based on the thread @
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Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Error trying to renew existing MSDN subscription

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