Error trying to restore from iCloud
I'm trying to restore a new iPhone from the Cloud but keep getting the following error message - Could Not Sign In - There was a problem connecting to the server. Wi-fi connection is good and Apple ID and password are all correct.
What does this mean and how to I resolve?! Please help!
This just happened to me too. I did not think to just restart it. https://discussions.apple.com/thread/6443978
Similar Messages
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I restored my iPhone 5 to IOS 7.1 on computer and tried to restore from icloud back up. It says "restore completed" but Apple logo keeps popping up every 5 seconds. It restored only contacts and sms. I can access the phone but have to stop if logo pops
Hello khanhlinh98,
I would recommend performing the following steps in order to stabilize your iPhone.
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see the battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen -
Trying to restore from icloud backup to new phone
I have just bought a new phone as old one was damaged. I am trying to restore from icloud backup. when it asks for a rescue email address it won't accept the address I am submitting even though it is not any of the addresses that are already registered with icloud as apple id, alternate or rescue emails. this has happened with two different email addresses now, neither of which icloud have a previous record of. not sure what to do now!
You actually have to go through extra steps of setting up your phone as new, updating and then erasing and restoring from that back up.
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My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?
Welcome to the Apple Community.
Yes, update first, Settings > General > Software Update.
Then navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from. -
Hi guys Im trying to restore from Icloud backup and each time I do it from the three backups I have available, it keeps saying 'Cannot Restore Backup'.......any ideas please?
Any message in that article the one that you are getting?
http://support.apple.com/kb/TS4036 -
Hi
My phone is stuck in restoring from icloud after 4 days. I have tried restarting it and if I try to cancel backup it says data will delete data
Please help!!!,There is no way out.
Restart the restore procedure and make sure you are connected to the wall power adapter and have Internet connection.
Settings > General > Reset > Erase All Content and Settings.
At the end it will ask whether you want to restore, choose iCloud backup. -
Strange error trying to restore from time machine sparsebundle
I had my iMac hard drive go bad, so I replaced it, powered the unit back up and booted into the Snow Leopard install disk.
I got to the step where I'm trying to restore from my Time Machine .sparsebundle and I selected the date and time of the backup I wanted to restore. When I click Next to go the next screen (Select a Destination) the utility gets stuck "Searching for Disks," and below that a warning icon says
"This disk does not have enough space to restore your system."
This sounds scary, and as the Time Machine drive now has the sole copy of my data I'm reluctant to do anything to it.
Does anyone know what's going on?
Thanks in advance,
Dan.Are you sure the new drive is formatted properly?
Check it via Disk Utility (you can get there from the same Utilities menu where you selected +Restore from backups).+
Select the top line of the drive (with size and make). Be sure the *Partition Map Scheme* at the bottom says +GUID Partition Table.+
Then select the next line, with the name you gave it, and be sure the Format shown towards the lower left is +Mac OS Extended (Journaled),+ unless you made it +Mac OS Extended (Case-Sensitive, journaled),+
Also see how much space it shows for Available to the right. -
Old Apple ID email/password when trying to restore from iCloud backup
I've seen variations of this question being asked previously, but I haven't seen any real solutions provided (or any that have worked).
About a year or so ago, I changed the primary email on my Apple ID from an old email address I rarely-to-never use anymore. Ever since then, when I try to upgrade a device or restore from back-up, I get asked to enter the password from my old email address. Since I this is no longer the address I use, even if I enter the password for my current Apple ID, it says it's incorrect and won't let me proceed any further. I have tried re-adding this email to my Apple ID account (doesn't work), I've tried making that email my primary Apple ID again (doesn't work and causes the same issue to occur with restoring apps I've downloaded since changing the Apple ID email), and I've tried just skipping that step in the restore process, but then it doesn't restore all of my apps.
Seems odd to me that my Apple account doesn't use some sort of unique identifier for the Apple ID accounts as a whole instead of trying to recognize purchases based on whatever email someone was using at the time.
Anyway, if anyone knows of a way to fix this, I would be forever grateful! I just got a new device today and would love to restore from backup smoothly without losing any of my data that might be in the apps attached to that old Apple ID email.
Thanks!All you need to do is restore the iphone in itunes as new
and then set up as new
after this is done
then you can restore from itunes back up with out any error!!
-Johnny -
I backed up on icloud and then went to settings and deleted all data. When my phone restarted and I got all the way to choose icloud back up to restore, my phone has now sat on that same screen for over 2 hours now. Only thing that has happened was a message that popped up and said that could not connect to itunes server. Is it just frozen or is it actually restoring? I have tried restarting the phone and starting over several times, but everytime it just sits on this screen. My son did his and it was working within 20 mins.
And which account did you enter these contacts in?
On My Mac
or
iCloud? -
How disappointing I can't not restore my phone from any iCloud backups. Each time it advises that there is a problem with my data. Spoke direct with apple support and said there is nothing I can do !
Any help / insightHow disappointing I can't not restore my phone from any iCloud backups. Each time it advises that there is a problem with my data. Spoke direct with apple support and said there is nothing I can do !
Any help / insight -
I had my iPad 2 replaced by Applestore today. On the new iPad I tried to restore from iCloud backup point but was told I was unable to do this as the new iPad needed to have the latest running system iOS 7 loaded. Is there a way I can do this so I can get my iCloud backup or do I need to go back to Applestore and get an iPad preloaded with iOS 7?
If you feel comfortable you can do the Update to iOS 7 yourself and after you have successfully done that... then Restore your iCloud Back Up.
If you are not comfortable in doing it yourself... Then go back to the Apple Store and get them to do it.
They will be Happy to assist you. -
SSL error restoring from iCloud
I just bought a new iPhone 5. From the setup process, I am trying to restore an iCloud backup. When it asks for my Apple ID and I submit it it says "Could Not Sign In. An SSL error has occurred and a secure connection to the server cannot be made." It seems to have connected to my WiFi network with no problem so I am not sure what might be wrong.
Were you ever Apple Reseller or Apple Employee?
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I am trying to do a restore from iCloud on my ipad2. As I start, it has a very old Apple ID listed. How do I change it?
You can change this in Settings:
1. Go to Settings > iCloud
2. Tap on the Apple ID
3. Tap Sign Out
4. Sign in with the new Apple ID.
If you need the Apple ID for the restore process and don't remember details, you can go to iforgot.apple.com, even if you don't remember the Apple ID. -
I had my phone replaced today and have tried to restore from the backup I made this morning. It didn't restore properly so I wanted to try again but I can't as it asks for my iCloud password for a non-existant email account. I changed my iCloud email about 6 months ago but my phone still thinks that is the correct email and I can't change it, can't reset my phone, can't do anything. What do I do?
The fact that the email address doesn't exist anymore doesn't matter. As far as the Apple ID is concerned, the email address is just a user name. As long as you know the password you used, it should be fine.
If you don't remember the password, start here:
https://iforgot.apple.com -
Got a new iPhone today and tried to restore from my old phone using icloud but kept coming up with a message that said problem with my icloud back up please help
Hi there Clairemcaula,
You may find the troubleshooting steps in the article below helpful.
iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/ts4036
-Griff W.
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