Error Trying to Restore

I tried installing the latest update to my Ipod Touch and the Touch hung instead. Now I can't "RESTORE" the touch via Itunes as I get an "unknown error 1604". Anyone know how to correct this? I can't use my ipod at all now

Hi,
Go here....http://support.apple.com/kb/TS1275

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Error trying to restore from iCloud

I'm trying to restore a new iPhone from the Cloud but keep getting the following error message - Could Not Sign In - There was a problem connecting to the server. Wi-fi connection is good and Apple ID and password are all correct.
What does this mean and how to I resolve?! Please help!

This just happened to me too. I did not think to just restart it. https://discussions.apple.com/thread/6443978

TS3694 im getting 1015 error trying to restore iphone 3g

Hi i tried to restore an iphone 3g now im stuck in recovery. nothing i do works.

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

Errors trying to restore iPhone 3Gs on iTunes 10 with a Leopard

My phone is a paperweight now.
A few weeks ago my phone froze up on me, I rebooted and tried to restore it to no avail. When I tried to restore it I had an error code 1600. Then it worked.
Yesterday, it was working and I clicked on an email and I got the Black Screen of Death. I was not the email because I had read email from that person before and no problems. I tried uninstalling and reinstalliing iTunes both 10.4 and 10.3.1 but that didn't work. Everytime I connected up to restore it I would get different error codes: 9, 14, 21, 1600, 1601, 1602 and 1604. Most of the 1600's refer to Windows and I have a Mac. I tried to recharge my phone with a Dell at work but I stopped when I saw that it was not charging the way it did with my other Dell (from a previous job where I would do that and it would just charge.)
Does anyone have a solution?

Is your phone jailbroken?

Strange error trying to restore from time machine sparsebundle

I had my iMac hard drive go bad, so I replaced it, powered the unit back up and booted into the Snow Leopard install disk.
I got to the step where I'm trying to restore from my Time Machine .sparsebundle and I selected the date and time of the backup I wanted to restore. When I click Next to go the next screen (Select a Destination) the utility gets stuck "Searching for Disks," and below that a warning icon says
"This disk does not have enough space to restore your system."
This sounds scary, and as the Time Machine drive now has the sole copy of my data I'm reluctant to do anything to it.
Does anyone know what's going on?
Thanks in advance,
Dan.

Are you sure the new drive is formatted properly?
Check it via Disk Utility (you can get there from the same Utilities menu where you selected +Restore from backups).+
Select the top line of the drive (with size and make). Be sure the *Partition Map Scheme* at the bottom says +GUID Partition Table.+
Then select the next line, with the name you gave it, and be sure the Format shown towards the lower left is +Mac OS Extended (Journaled),+ unless you made it +Mac OS Extended (Case-Sensitive, journaled),+
Also see how much space it shows for Available to the right.

Errors trying to restore backup

I had to reset my iphone 5 as it was in a reboot loop. Ever since, I have been unable to restore backup as it says "Itunes has been unable to restore this Iphone because an error occurred"
iOS8.3 on phone and Itunes also up to date. Have tried different cables & USB sockets, as well as reinstalling Itunes. Have tried everything in terms of locating and moving backup files and I am currently trying to move them onto a different laptop. Currently on Windows 8, moving onto a Windows 7. Checked firewall etc, to ensure it is not preventing restore.
I have lost all contacts etc and really need to get it all back. I think the issue may be with the laptop harddrive. Is there any way I can wirelessly restore?
Please someone help!

Hi sweenyness,
Based on the information you have provided, it appears your iPhone cannot be restored. The following article provides troubleshooting steps you may want to explore:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
After you perform the restore using Recovery mode, you can attempt to restore the backup you created previously.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

Access Denied Error Trying to Restore Database

I have a database backup of a 2008R2 database sitting on Machine1. I want to restore it to Machine 2, which is SQL 2012. both machines are on the same domain. Below is my script but I am getting the error" The operating sytem returned
the error '5(Access is denied,)' while attempting 'RestoreContainer: ValidateTargerForCreation on 'D:SQL\MSSQL11.MSSQLSERVER\MSSQL\Data'. This error is followed by File 'DBName" cannot be restored to 'D:SQL\MSSQL11.MSSQLSERVER\MSSQL\Data'. Use
WITH MOVE to identify a valid location for the file.
RESTORE DATABASE DatabaseName FROM DISK = N'\\SQLSVR\FullBackups\DatabaseName\DatabaseName.bak' WITH FILE = 1,
MOVE N'DatabaseName' TO N'D:\SQL\MSSQL11.MSSQLSERVER\MSSQL\DATA';
RESTORE DATABASE ISSPortal FROM DISK = N'\\SQLSVR\FullBackups\ISSPortal\ISSPortal.bak' WITH FILE = 1,
MOVE N'ISSPortal' TO N'D:\SQL\MSSQL11.MSSQLSERVER\MSSQL\DATA' ,
MOVE N'ISSPortal_Log' TO N'D:\SQL\MSSQL11.MSSQLSERVER\MSSQL\DATA',
REPLACE
GO
If I run the second query then I get File 'D:SQL\MSSQL11.MSSQLSERVER\MSSQL\Data' is claimed by 'DatabaseName_Log' and 'DatabaseName' . The WITH MOVE clause can be used to relocate one or more files.
I have granted the database engine service access to the path where the backup lives on machine 1.
Lee Markum

Can you try to create a dummy database in the below path? Try from SSMS
D:\SQL\MSSQL11.MSSQLSERVER\MSSQL\DATA
Can you check the output of the first query and then change the restore as per the output
RESTORE FILELISTONLY FROM DISK = N'\\SQLSVR\FullBackups\ISSPortal\ISSPortal.bak'
WITH FILE = 1
RESTORE DATABASE ISSPortal FROM DISK = N'\\SQLSVR\FullBackups\ISSPortal\ISSPortal.bak' WITH FILE = 1,
MOVE 'ISSPortal' TO N'D:\SQL\MSSQL11.MSSQLSERVER\MSSQL\DATA\ISSPortalData.mdf',
MOVE 'ISSPortal_Log' TO N'D:\SQL\MSSQL11.MSSQLSERVER\MSSQL\DATA\ISSPortal_Log.ldf',
REPLACE,
STATS = 10
--Prashanth

Error: trying to restore time machine mac mini to mac pro

Hi,
I'm trying to upgrade our Profile Manager "server" from a Mac Mini to a Mac Pro, but the time machine restore isn't working it halts after 1-2%.
When I tried the backup on a Macbook Air it restored correct and booted.
Anyone got a clue on why I can't restore to a new Mac Pro?
Regards
Johan

Sorry about that.
Mac mini is a late 2012 (10.9.5)
Mac Pro is the new one =) Xeon 6-core. (doesn't really say what model it is.
I've read that guide but it doesn't have anything on TM unexpectedly just crashing/giving up on a full restore.

Upgraded to IOS 8 and restore to factory default and now get error trying to restore

I was told to restore Ipod Touch 5th G to Factory defaults to check mic problem. I performed backup which seemed to work fine and forced to install update to IOS 8. Did the Restore to factory default which seemed to work without a problem.
Now when I go to RESTORE from backup I get a message saying that backup failed "....backup session failed"
What do I do now? I copied the backup folder to my desktop as they suggested.
If I go to iTunes 12 it will show ipod with the name it previously had but still nothing.

Synced mead like apps and music are not included int he iPod backup that iTunes makes. They are synced back tot he device from yur iTunes library. If they are not in the library then they can't be synced back.
If necessary;
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Hi, I got an Error 23 when trying to restore my phone. Apple support centre says its a hardware issue without doing anything to come to this conclusion. They will not tell me how to escalate this case. Please let me know if there is a way to escalate.

One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?

Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add.

Get error 69 trying to restore from a backup CD

I have only seen this error associated with an ipod in every search I have made. Can not contact Apple Itunes Support without a serial number... the problem is not with my ipod!!!!! It is when I try to restore from the CD's I burned!! If I "explore" the cd I can see the "music" but then if I try to open them I just get this d*mn error. I did a clean install of WinXP after getting a wicked virus. I have been able to import some of my music (only two cd's from 10)
So what now?? not all the music that was on the cd's were on my ipod..... *grumble grumble grumble* so what was the point of backing up???
Any Help would be appreciate and thank you for letting me vent
Beth

Tried to post this last night but site was down. The disks appeared clean with no scratches. I did scan one of them with an ubuntu cd/dvd utility and there were a small amount of bad sectors. Is there a way to import "the good" music, some work around? a file carver? In the past I have tried to restore itunes playlists to no avail. I really don't want to lose this music all over again.

TS3694 Why did I rec'd error 9006 when trying to restore my ipad 1 in iTunes

When I turned on my ipad 1 today after using it 2 days ago with no problems. I had a black scree with the itunes logo, photo of the white USB charging cable and a white arrow pointing to the itunes logo. So I plugged the ipad into my iMac computer whichi is the computer I always use to update, synce my ipad. The computer did recognize the ipad, but not my the name/ID that usually appears. The message showed that computer recognized an ipad in recovery mode and only gave me the option to restore which would erase all data etc. But that was ok as I have a backup on that computer. However when it tried to restore, the message said my ipad was up to date, but yet it started looking for an update and then restore. It showed it was downloading an update and said once that was done, it would restore my ipad, then I would have the option to restore some of my data from a previous backup, but after 20 min, I rec'd a message that
"There was a problem downloading the software for the iPad, an unknown error occurred (9006).
What would have caused this and how to I get my iPad working again? I have done a hard reset, I have tried to turn the computer off, I can't even get the red slider bar to turn it off to come up.....
thanks for ANY help
PKNewman

Hello penel2907,
This could be due to a hardware issue. You may try using a different USB port on your computer.
Check for hardware issues
Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Allen

Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"

Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
Everything was supposed to be backed up and restored after the update!
Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
Apple, you have no idea the level of stress you have created today.....

Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key!

HT201210 I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up "The iPad could not be restored an unknown error occurred (1604) I have followed all suggestions but still my iPad is

I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
"The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
I have followed all suggestions but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
to update it now. Any help would be appreciated. rg

When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

I am trying to restore my iphone 3g but it stops at item8 with a message unknown error occured,I cant get to step 9 to turn my phone back on,would greatly appreciate any help.Tks Kris

I am trying to restore my iphone3g but I can only get to item 8 and then it stops and says ( could not be restored unknown error occured)
I cannot get to step 9 to complete restore and to reactivate my phone...I would appreciate any help thank You kris

i do that but it keeps getting stuck on the 'preparing to restore i phone' screen for a few mins before coming up with 'unknown error 1603'.
Just doublechecking. Have you worked through the 1603-specific instructions from the following document?
[Update and restore alert messages on iPhone and iPod touch|http://support.apple.com/kb/TS1275]

Error Trying to Restore

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