Error trying to update contact using ContactList_UpdateInsert

I am trying to add an externalId to a contact using ContactList_UpdateInsert. I am retrieving all the values from the ContactList_Retrieve and using those same values in my request for the UpdateInsert but the server is attempting to Insert a new record instead of Updating. The full error is below:
<soap:Fault>
<faultcode>soap:Server</faultcode>
<faultstring>Server was unable to process request. ---> Contact(s) saved in the system. Please review the list of error(s)/warning(s) found when processing the data.\n- Contact: John Doe | ERROR: The username [JohnDoe] cannot be assigned to contact with email [[email protected]] as it is already used.</faultstring>
<detail/>
</soap:Fault>

Hi,
If you are updating a CRM entity that doesn't have External ID you can't do it while also providing a username.
What you need to do is create a backup of your usernames, update the entity's external ID through the API call (it will wipe the username since the respective entry is empty) then re-make the call with the username in place. It will update that field only then.
Kind Regards
Alex

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