Error trying to Update iPhone, now I cannot use my iPhone!!!!!!!!
I plugged my iphone into my computer, clicked "Check for Updates" and it downloaded the software and installed it.. and then while it was "Verifying Software Update" it gets an error saying "The iphone "iPhone" could not be updated. An unknown error occured. (6)"
Then a picture of itunes and a usb cable shows up on my iphone screen.
So I unlug it and plug it back in, and itunes then says "Itunes has detected an iphone in recovery mode. You must restore this iphone before it can be used with itunes."
So, I click OK and thn Restore. Then it says "Are you sure you want to restore your iphone "iphone" to it's factory settings? All of your media and other data will be erased, and the newest version of the iphone software will be installed." So I click "Restore and Update" (because if I click cancel, I still can't do anything but click restore, and it gives the same message everytime.)
So, once I click Restore and Update, it then starts that process. Then I get another error in the middle of it "Verifying Software" saying "The iphone "iphone" could not be restored. An unknown error occured. (6)" I then click OK. Itunes again no longer finds my device and my iphone screen shows ituness and a usb cable.
NOW I CANNOT TURN MY IPHONE ON, BECAUSE WHEN I DO ALL I SEE IS THE ITUNES PICTURE AND A USB CABLE. UGHHH OMG, HELP/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic_ __/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images /migration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not- avail.png
Also, under version, it now says my iphone is Up to Date with its software.
Also, everytime I connect the iphone to my computer, itunes says "Itunes has detected an iphone in recovery mode. You must restore this iphone before it can be used with itunes."
So, I can't restore my phone... I can't use my phone because all that will show up is the usb cable and itunes picture, so I don't know what to do/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic___ /migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images/m igration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not-av ail.png
Hi everybody, well update on my phone....IT CRASHED!!!! I happen to be a fortunate sole as my phone was ONLY 21 days old....I took it to nearest dealer after techs could not resolve the issue...it would not go past 'verifying phone software'....I was given a FULL refund, thank goodness....no more IPHONE for me...back to the ole faithful 'razor' phone..one thing a tech tried was other than the obvious, while plugging your cord into port HOLD down the HOME button at same time and it could FORCE the phone into recovery mode...didn't work for me but might for you guys....very pathetic...have an aunt in SLC, Utah...up for an upgrade in November and with this she's OPTED to maintain her current phone and contract with other carrier....I don't think this is very good for Apple or AT&T....for those of you lucky enough to still be up and running, the only thing I can say is make sure you have a backup OFTEN...FYI, my original contacts on my sim card that was transferred from my old phone were STILL THERE....good luck everybody, I'm out of here....
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Error trying to update iPhone to software version 1.0.2
I have just recently purchased an iPhone. I have no problem syncing it with iTunes. The only problem I have is every time I try to update the software version of my iPhone, it downloads the entire thing then an error message pops up as shown:
*"There was a problem downloading the iPhone software for the iPhone "name". An unknown error occured (-48).*
*Make sure your network settings are correct and your network connection is active, or try again later."*
I have received this error several times and no matter what I do, I can't get it to work. The phone is not hacked, I just purchased it 2 days ago. Its BRAND NEW. I even tried erasing all setting and info, and a restore. Still, nothing.
What am I doing wrong here? Is there something I need to do in the network settings of my iPhone? Or my cpu? I don't understand the error as I am connected to the internet.
Please, someone help me!
Thank you.Thank you for your help. I did try to do a full restore, but had to pause the download. When I came back and resumed it, the download just kept going past the 92MB file. It went all the way up to 200MB of 92MB...I have no idea what is going on with that. So I just stopped it and deleted it.
But it takes almost an hour to download it from my connection and I didn't want to try it again. Maybe I will have to.
Any other suggestions? -
hi i updated my iphone 4 with itunes and now i cannot use my phone as i keep getting error 16 after trying to restore my phone....i cannot afford to replace ..can any body help me...the phone is out of warrenty so apple do not want to know....please any help
https://discussions.apple.com/message/23100453#23100453
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Why am I now receiving the error 42404: a required iTunes component is not installed after the 10.5.3 iTunes update? Now, I cannot sync my iphone...I have uninstalled and re-installed several times now without any luck.
Thanks,'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
Tried to update iPhone 4 to iOS 6 and my phone got stuck in recovery mode. My only option now is to restore my iPhone and lose media. However, I then tried to restore my iPhone and error 1603 occurred. My iPhone is now not working!?!?!
if your computer is not recognizing it, try using a different USB port or different usb cable. if that doesnt work you will need to uninstall and reinstall itunes.
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HT201210 I have updated my iphone and now I cannot use it. Error says no sim installed?
I have updated my iphone3 but now I cannot use it. Error message says that no sim installed?
contact the carrier maybe the sim card is damaged
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Trying to update iPhone. Cannot get past the point where I accept iCloud conditions etc. There is no way to continue. What can I do. I can´t use my phone
When registering the phone, you should be able to choose later or basically not now at the upper right hand side. Most of what I think it will at least have you do is sign into your Apple ID but thats it.
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Error trying to update to itunes 10.6.3 & now 10.7 (e drive?)
Error trying to update to itunes 10.6.3 & now 10.7 (e drive?)
I've been having this problem for a while (maybe a couple of months) and avoided it until I updated my iPad and iPhone to iOS 6. Now they won't sync! :|
At first it was simply collapsing after the install process. I've tried again tonight and it is saying that it has an E drive error. I've tried to use the instructions on other discussions (using Run, CMD, and mapping the E drive to C) - but, I don't actually have an E drive. My c used to be split into two, including an E drive, but it has since been returned to one single drive. (I'm a teacher, the IT manager at school sorted this - managing one drive is easier for me to keep it working well - until now).
Itunes was reinstalled and set up simply in the C drive, but could there be something remaining from it's previous install? Help?!?
Thanks,
Lukemany thanks.
There's a few suggestion other than using SUBST at the command prompt given in the following user tip:
"Invalid drive X:\" install errors
Do any of the alternate methods work for you? -
I just installed this update and now I cannot access "Mail" at all. I tried reinstalling the program, but that does not work, either. Help!
Paldeng, thanks for the suggestion. I've done all that. I can connect to the server, but apparently they are not recognizing my ID and password. I can use the server program if I don't go through Mail (using the same ID and password). My mother in another state with another provider has had the same email issue, as also my husband on his laptop who uses the same internet connection I do. His worked fine until we had it repaired at the Apple store and all the original programs reloaded (with the required updates, I assume). We can receive email in Mail, we just cannot send.
I contacted my service provider, and we went over my connections. They said it was not their problem and connected me with Apple, resulting in a charge to me because my warranty is long expired. Apple swears it is not their problem, it is the provider, so here I sit. My son was able to fix my Mom's Mail (she's 97) and got my husband's working also, until mine went out, by tweaking connection descriptions and ports remotely. The thing is, we had not messed with any of those settings, so what changed? I just did not want to bother my son again, as he has many other demands on his time.
Since this fiasco with the Mail v4.6 update, I'm wondering if something else was updated that works well with Lion and Mountain Lion, but does not work well with Snow Leopard and Leopard. I think the problem I had with the Mail update was that my Mail program had been renamed to Mail (original), and therefore was not being recognized by the update. Perhaps they had another tweak in there somewhere that is affecting outgoing mail connections? -
TS3694 just got a 3004 error while trying to update iphone version, what should I do
juat got 3004 while trying to update iphone version, what should I do?
error 3014 is this
Error 3014
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below inUnable to contact the iOS software update server gs.apple.com.
If you have jailbroken you will get no support here. It is against the terms of use of this forum to discuss jailbreaking -
Trying to update iphone with the new software. being told cannot do adn to check network settings
Trying to update iphone. getting an error message to check network settings. I dont know what to do. have wireless router.
This is asked and answered every day, several times. The forum search bar is on the right side of this page.
Disable your firewall/seurity software and try again. -
Trying to update iPhone 5.1.1 and it says unable to install update. An error occurred installing iOS 5.1.1
If you did the update through iTunes, try going into the Settings App on your iPhone and doing the Software Update in there. The same thing happened to me, and the wireless update worked.
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Does anyone know what error message 6 means? No detailed explanation of 6 on this page. Got that msg when trying to update iPhone (4S) OS software.
http://support.apple.com/kb/ts3694#error6
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
Restore your device while connected to a different network.
Restore using a different computer. -
Tried to update iPhone 5 to latest OS. When I looked at the phone a while later, the screen was dark except for the iTunes icon in the middle of the screen and another icon showing the charger cable and an arrow point to the iTunes icon. Now I'm bricked out of the phone. When I hold down the power button after the screen goes completely dark, the Apple logo appears, then the iTunes icon I described.
Hi Aphthonius,
Thanks for visiting Apple Support Communities.
If you only see the "connect to iTunes" screen on your iPhone, this means that the device is in recovery mode and needs to be restored. The information and steps in this article can help further:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
All the best,
Jeremy
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