Error trying to update iPhone to software version 1.0.2
I have just recently purchased an iPhone. I have no problem syncing it with iTunes. The only problem I have is every time I try to update the software version of my iPhone, it downloads the entire thing then an error message pops up as shown:
*"There was a problem downloading the iPhone software for the iPhone "name". An unknown error occured (-48).*
*Make sure your network settings are correct and your network connection is active, or try again later."*
I have received this error several times and no matter what I do, I can't get it to work. The phone is not hacked, I just purchased it 2 days ago. Its BRAND NEW. I even tried erasing all setting and info, and a restore. Still, nothing.
What am I doing wrong here? Is there something I need to do in the network settings of my iPhone? Or my cpu? I don't understand the error as I am connected to the internet.
Please, someone help me!
Thank you.
Thank you for your help. I did try to do a full restore, but had to pause the download. When I came back and resumed it, the download just kept going past the 92MB file. It went all the way up to 200MB of 92MB...I have no idea what is going on with that. So I just stopped it and deleted it.
But it takes almost an hour to download it from my connection and I didn't want to try it again. Maybe I will have to.
Any other suggestions?
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Error trying to Update iPhone, now I cannot use my iPhone!!!!!!!!
I plugged my iphone into my computer, clicked "Check for Updates" and it downloaded the software and installed it.. and then while it was "Verifying Software Update" it gets an error saying "The iphone "iPhone" could not be updated. An unknown error occured. (6)"
Then a picture of itunes and a usb cable shows up on my iphone screen.
So I unlug it and plug it back in, and itunes then says "Itunes has detected an iphone in recovery mode. You must restore this iphone before it can be used with itunes."
So, I click OK and thn Restore. Then it says "Are you sure you want to restore your iphone "iphone" to it's factory settings? All of your media and other data will be erased, and the newest version of the iphone software will be installed." So I click "Restore and Update" (because if I click cancel, I still can't do anything but click restore, and it gives the same message everytime.)
So, once I click Restore and Update, it then starts that process. Then I get another error in the middle of it "Verifying Software" saying "The iphone "iphone" could not be restored. An unknown error occured. (6)" I then click OK. Itunes again no longer finds my device and my iphone screen shows ituness and a usb cable.
NOW I CANNOT TURN MY IPHONE ON, BECAUSE WHEN I DO ALL I SEE IS THE ITUNES PICTURE AND A USB CABLE. UGHHH OMG, HELP/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic_ __/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images /migration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not- avail.png
Also, under version, it now says my iphone is Up to Date with its software.
Also, everytime I connect the iphone to my computer, itunes says "Itunes has detected an iphone in recovery mode. You must restore this iphone before it can be used with itunes."
So, I can't restore my phone... I can't use my phone because all that will show up is the usb cable and itunes picture, so I don't know what to do/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic___ /migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images/m igration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not-av ail.pngHi everybody, well update on my phone....IT CRASHED!!!! I happen to be a fortunate sole as my phone was ONLY 21 days old....I took it to nearest dealer after techs could not resolve the issue...it would not go past 'verifying phone software'....I was given a FULL refund, thank goodness....no more IPHONE for me...back to the ole faithful 'razor' phone..one thing a tech tried was other than the obvious, while plugging your cord into port HOLD down the HOME button at same time and it could FORCE the phone into recovery mode...didn't work for me but might for you guys....very pathetic...have an aunt in SLC, Utah...up for an upgrade in November and with this she's OPTED to maintain her current phone and contract with other carrier....I don't think this is very good for Apple or AT&T....for those of you lucky enough to still be up and running, the only thing I can say is make sure you have a backup OFTEN...FYI, my original contacts on my sim card that was transferred from my old phone were STILL THERE....good luck everybody, I'm out of here....
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TS3694 just got a 3004 error while trying to update iphone version, what should I do
juat got 3004 while trying to update iphone version, what should I do?
error 3014 is this
Error 3014
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below inUnable to contact the iOS software update server gs.apple.com.
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im trying to update to newest ios version. but during the proccess, an unknown error accured, now the device wont do anything, just shows the plug into itunes screen. the device does not show in windows or itunes. the iphone wont do anything. i tried restarting, it shuts off and back on, but only shows plug into itunes thing. any ideas?
From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
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Does anyone know what error message 6 means? No detailed explanation of 6 on this page. Got that msg when trying to update iPhone (4S) OS software.
http://support.apple.com/kb/ts3694#error6
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
Restore your device while connected to a different network.
Restore using a different computer. -
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http://support.apple.com/kb/HT1808
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How have you resolved this issue.
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R.
London.Hello jsachi,
The article linked below details a number of troubleshooting steps that can help get a backup created in iTunes.
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
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Trying to update my Itunes software, now it does not want to work at all, givin strange error messages.
First, when trying to sync ipod touch to Itunes, nothing happened. After that, Itunes suggested downloading and installing updates but now updates will not finish installation correctly and launch error messages. Any ideas?
TKS !These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 800736B3s, or a different error code? If they're different, what codes are you getting in Windows Update? -
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Stedman -
i cant update my MAC OS X 10.5.8 to a new version. (Im trying to update my itunes software) any suggestions
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Snow Leopard/10.6.x Requirements...
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http://snowleopard.wikidot.com/
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http://support.apple.com/kb/HE57
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