Error: Unable to start the bluetooth stack service

HP Pavilion g7-2017us, Windows 7
After starting up I get the error message: UNABLE TO START THE BLUETOOTH STACK SERVICE.
First, I don't know what that means ... Second, I don't know how to remedy the problem.
Can anyone help please? ... THANKS!

Steps I would suggest are:
1. Update Bluetooth Device Driver. Steps to update the device driver:
i. Click on Start
ii. Select Control Panel
iii. Select System and maintenance
iv. Click Device Manager (If you are prompted for an administrator password or confirmation, type the password or provide confirmation.)
v. In the Device manager locate the Blue tooth device
vi. Click the Driver tab, and then select Update driver
If its still not fixed go to step 2
2. Uninstall the Bluetooth device, restart the computer and install the latest drivers.
Link for reference: Update a driver
Broadcom bluetooth Drivers for windows 7 64-bit
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-104112-1&cc=us&dlc=en&lc=en...
Intel Wireless Drivers for windows 64-bit
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-104707-1&cc=us&dlc=en&lc=en...
Regards;
Ray
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.

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