Error Updating AIR

Windows 7 system.
Current AIR version installed in all workstations: 16.0.0.245
Downloaded 16.0.0.273 installer from http://www.adobe.com/products/air/runtime_distribution3.html. Extracted MSI file (using WinZip). Whenever I run the MSI file the following message is shown:
"Another version of this product is already installed. Installation of this version cannot continue.."
If I run AdobeAIRInstaller.exe file, it will install OK and upgrade to latest version.
Using ORCA I checked that PROPERTY/PRODUCT CODE is displaying same GUID than current installed version .245. That could be the reason why is showing the error message.
I downloaded the installation file several times with same results.
I changed the GUID (last digit) to make it different than current installed version, but shows different error.
Any ideas how the MSI file can be fixed? or maybe ADOBE need to make the changes in the GUID?

Thank you for posting the logs. Unfortunately, the msi log you posted was for the Microsoft Fixit application, not the AIR installer. Microsoft has released a utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.
Microsoft Install and Uninstall Fix It
If you still encounter problems, we'll need to review the AIR MSI log to investigate further.
Thanks,
Chris

Similar Messages

Error updating AIR application on Linux

Hello,
I'm trying to update an AIR application that's already installed, and I'm getting the following error message every time:
"The application could not be installed because another application is already being installed. Complete the first installation before proceeding with this one."
There doesn't seem to be any other installation happening, and I still get the same error after restarting the computer.
I'm running AIR 2.6.0.19170 on Ubuntu 11.10. The end of Install.log is shown below (the full contents of the log are at http://pastebin.com/ExtFdpfg).
I'd be grateful for any suggestions as to how to resolve this.
Thanks
Install.log:
[Adobe AIR Application Installer:10319][INFO] Application Installer begin with version 2.6.0.19170 on Linux x86
[Adobe AIR Application Installer:10319][INFO] Commandline is:
[Adobe AIR Application Installer:10319][INFO] Installed runtime (2.6.0.19170) located at /opt/Adobe AIR
[Adobe AIR Application Installer:10319][INFO] Unpackaging file:///home/joggler/Downloads/joggler_client_1.0.444.air to /tmp/FlashTmp.sOyZbs
[Adobe AIR Application Installer:10319][INFO] Application signature verified
[Adobe AIR Application Installer:10319][INFO] Unpackaging/validation complete
[Adobe AIR Application Installer:10319][INFO] Installed app (com.kevinwilson.housecontrol) located at /opt/HouseControl/bin/HouseControl
[Adobe AIR Application Installer:10319][INFO] Converting unpackaged application to a native installation package in /tmp/FlashTmp.tkg6Ti
[Adobe AIR Application Installer:10319][INFO] Native installation package creation succeeded
[Adobe AIR Application Installer:10319][INFO] Starting app update of /opt. Updating from com.kevinwilson.housecontrol version 1.0.442 to com.kevinwilson.housecontrol version 1.0.444 using the source file at file:///home/joggler/Downloads/joggler_client_1.0.444.air
[Adobe AIR Application Installer:10319][ERR] Error occurred during rpm uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Only root can uninstall the application" errorID=0]
[Adobe AIR Application Installer:10319][INFO] Rollback complete
[Adobe AIR Application Installer:10319][ERR] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Only root can uninstall the application" errorID=0]
[Adobe AIR Application Installer:10319][INFO] Launching subprocess with commandline /opt/Adobe AIR/Versions/1.0/Adobe AIR Application Installer -runtime /opt -update -silent -logToStdout /opt/HouseControl/bin/HouseControl file:///home/joggler/Downloads/joggler_client_1.0.444.air 1.0.444
[Adobe AIR Application Installer:10319][INFO] Relaunching with elevation
[Adobe AIR Application Installer:10319][ERR] Elevated install failed: error 5008 3
[Adobe AIR Application Installer:10319][ERR] Application Installer end with exit code 7
[Adobe AIR Application Installer:2815][INFO] Application Installer begin with version 2.6.0.19170 on Linux x86
[Adobe AIR Application Installer:2815][INFO] Commandline is: -update /opt/HouseControl/bin/HouseControl "/home/joggler/.appdata/com.kevinwilson.housecontrol/Local Store/#ApplicationUpdater/update.air" 1.0.444
[Adobe AIR Application Installer:2815][INFO] Installed runtime (2.6.0.19170) located at /opt/Adobe AIR
[Adobe AIR Application Installer:2815][INFO] Installed app (com.kevinwilson.housecontrol) located at /opt/HouseControl/bin/HouseControl
[Adobe AIR Application Installer:2815][INFO] Unpackaging file:///home/joggler/.appdata/com.kevinwilson.housecontrol/Local%20Store/%23ApplicationUpdater/update.air to /tmp/FlashTmp.B8ssc2
[Adobe AIR Application Installer:2815][INFO] Application signature verified
[Adobe AIR Application Installer:2815][INFO] Unpackaging/validation complete
[Adobe AIR Application Installer:2815][INFO] Converting unpackaged application to a native installation package in /tmp/FlashTmp.U5gXca
[Adobe AIR Application Installer:2815][INFO] Native installation package creation succeeded
[Adobe AIR Application Installer:2815][INFO] Starting app update of /opt. Updating from com.kevinwilson.housecontrol version 1.0.442 to com.kevinwilson.housecontrol version 1.0.444 using the source file at file:///home/joggler/.appdata/com.kevinwilson.housecontrol/Local%20Store/%23ApplicationUpdater/update.air
[Adobe AIR Application Installer:2815][ERR] Error occurred during rpm uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Only root can uninstall the application" errorID=0]
[Adobe AIR Application Installer:2815][INFO] Rollback complete
[Adobe AIR Application Installer:2815][ERR] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Only root can uninstall the application" errorID=0]
[Adobe AIR Application Installer:2815][INFO] Launching subprocess with commandline /opt/Adobe AIR/Versions/1.0/Adobe AIR Application Installer -runtime /opt -update -silent -logToStdout /opt/HouseControl/bin/HouseControl file:///home/joggler/.appdata/com.kevinwilson.housecontrol/Local%20Store/%23ApplicationUpdater/update.air 1.0.444
[Adobe AIR Application Installer:2815][INFO] Relaunching with elevation
[Adobe AIR Application Installer:2815][ERR] Elevated install failed: error 5008 3

Hello,
I'm trying to update an AIR application that's already installed, and I'm getting the following error message every time:
"The application could not be installed because another application is already being installed. Complete the first installation before proceeding with this one."
There doesn't seem to be any other installation happening, and I still get the same error after restarting the computer.
I'm running AIR 2.6.0.19170 on Ubuntu 11.10. The end of Install.log is shown below (the full contents of the log are at http://pastebin.com/ExtFdpfg).
I'd be grateful for any suggestions as to how to resolve this.
Thanks
Install.log:
[Adobe AIR Application Installer:10319][INFO] Application Installer begin with version 2.6.0.19170 on Linux x86
[Adobe AIR Application Installer:10319][INFO] Commandline is:
[Adobe AIR Application Installer:10319][INFO] Installed runtime (2.6.0.19170) located at /opt/Adobe AIR
[Adobe AIR Application Installer:10319][INFO] Unpackaging file:///home/joggler/Downloads/joggler_client_1.0.444.air to /tmp/FlashTmp.sOyZbs
[Adobe AIR Application Installer:10319][INFO] Application signature verified
[Adobe AIR Application Installer:10319][INFO] Unpackaging/validation complete
[Adobe AIR Application Installer:10319][INFO] Installed app (com.kevinwilson.housecontrol) located at /opt/HouseControl/bin/HouseControl
[Adobe AIR Application Installer:10319][INFO] Converting unpackaged application to a native installation package in /tmp/FlashTmp.tkg6Ti
[Adobe AIR Application Installer:10319][INFO] Native installation package creation succeeded
[Adobe AIR Application Installer:10319][INFO] Starting app update of /opt. Updating from com.kevinwilson.housecontrol version 1.0.442 to com.kevinwilson.housecontrol version 1.0.444 using the source file at file:///home/joggler/Downloads/joggler_client_1.0.444.air
[Adobe AIR Application Installer:10319][ERR] Error occurred during rpm uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Only root can uninstall the application" errorID=0]
[Adobe AIR Application Installer:10319][INFO] Rollback complete
[Adobe AIR Application Installer:10319][ERR] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Only root can uninstall the application" errorID=0]
[Adobe AIR Application Installer:10319][INFO] Launching subprocess with commandline /opt/Adobe AIR/Versions/1.0/Adobe AIR Application Installer -runtime /opt -update -silent -logToStdout /opt/HouseControl/bin/HouseControl file:///home/joggler/Downloads/joggler_client_1.0.444.air 1.0.444
[Adobe AIR Application Installer:10319][INFO] Relaunching with elevation
[Adobe AIR Application Installer:10319][ERR] Elevated install failed: error 5008 3
[Adobe AIR Application Installer:10319][ERR] Application Installer end with exit code 7
[Adobe AIR Application Installer:2815][INFO] Application Installer begin with version 2.6.0.19170 on Linux x86
[Adobe AIR Application Installer:2815][INFO] Commandline is: -update /opt/HouseControl/bin/HouseControl "/home/joggler/.appdata/com.kevinwilson.housecontrol/Local Store/#ApplicationUpdater/update.air" 1.0.444
[Adobe AIR Application Installer:2815][INFO] Installed runtime (2.6.0.19170) located at /opt/Adobe AIR
[Adobe AIR Application Installer:2815][INFO] Installed app (com.kevinwilson.housecontrol) located at /opt/HouseControl/bin/HouseControl
[Adobe AIR Application Installer:2815][INFO] Unpackaging file:///home/joggler/.appdata/com.kevinwilson.housecontrol/Local%20Store/%23ApplicationUpdater/update.air to /tmp/FlashTmp.B8ssc2
[Adobe AIR Application Installer:2815][INFO] Application signature verified
[Adobe AIR Application Installer:2815][INFO] Unpackaging/validation complete
[Adobe AIR Application Installer:2815][INFO] Converting unpackaged application to a native installation package in /tmp/FlashTmp.U5gXca
[Adobe AIR Application Installer:2815][INFO] Native installation package creation succeeded
[Adobe AIR Application Installer:2815][INFO] Starting app update of /opt. Updating from com.kevinwilson.housecontrol version 1.0.442 to com.kevinwilson.housecontrol version 1.0.444 using the source file at file:///home/joggler/.appdata/com.kevinwilson.housecontrol/Local%20Store/%23ApplicationUpdater/update.air
[Adobe AIR Application Installer:2815][ERR] Error occurred during rpm uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Only root can uninstall the application" errorID=0]
[Adobe AIR Application Installer:2815][INFO] Rollback complete
[Adobe AIR Application Installer:2815][ERR] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Only root can uninstall the application" errorID=0]
[Adobe AIR Application Installer:2815][INFO] Launching subprocess with commandline /opt/Adobe AIR/Versions/1.0/Adobe AIR Application Installer -runtime /opt -update -silent -logToStdout /opt/HouseControl/bin/HouseControl file:///home/joggler/.appdata/com.kevinwilson.housecontrol/Local%20Store/%23ApplicationUpdater/update.air 1.0.444
[Adobe AIR Application Installer:2815][INFO] Relaunching with elevation
[Adobe AIR Application Installer:2815][ERR] Elevated install failed: error 5008 3

An unexpected error occurred. Error# 16828 - Air Update

I am trying to create an update system of my Air program. The first application (release) is created in EXE (native installer). The new version is made to a Air file (AIR package). I get an error in the and of installation - An unexpected error occurred. Error# 16828 - Air Update.
If I make the first releaseas as AIR package, then this error does not occur and the updates take place correctly.

Hi,
I'm exactly sure what you're trying to do, but the error you mentioned (16828) equals:
Cannot update application, usually because the application is running in the AIR Debug Launcher (ADL)
Is your app still running while you're trying to do the update? You might want to take a look at the following developer article that discusses techniques available for updating natively installed applications.
Updating Adobe AIR applications packaged with a native installer
fwiw, I tried a simple test where I created a native installer app, installed, launched, quit, then created a .air version of the installer and "replaced" the version I had previously installed by double clicking the .air file. That worked fine and the app launched as expected.
Thanks,
Chris

Can't update AIR, asks EULA forever.

Can't update AIR. I'm using htc sync and each time I try to update AIR aks to accpet EULA. There is a problem in the Windows log . As my W7 is in spanish the message is in spanish.
I also attach the last lines of the air log.
[2013-01-08:18:14:32] begin quitting
[2013-01-08:18:14:38] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:14:38] Commandline is: -update "c:\program files\htc\htc sync 3.0\ui\htc.exe"
[2013-01-08:18:14:38] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:14:38] Installed app (HTC.388BC06ACDAB6261375BCE37FBA2E023C0D7EE34.1) located at c:\program files\htc\htc sync 3.0\ui\htc.exe
[2013-01-08:18:17:47] Relaunching with elevation
[2013-01-08:18:17:47] Launching subprocess with commandline c:\users\pablo\appdata\local\temp\aire5ce.tmp\adobe air installer.exe -ei
[2013-01-08:18:17:47] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:17:47] Commandline is: -stdio \\.\pipe\AIR_7728_0 -ei
[2013-01-08:18:17:47] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:17:48] Starting silent runtime update. Updating runtime from version 2.0.3.13070 to version 3.2.0.2070
[2013-01-08:18:17:48] Installing msi at c:\users\pablo\appdata\local\temp\aire5ce.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:17:51] Runtime Installer end with exit code 0
[2013-01-08:18:17:51] Elevated install completed
[2013-01-08:18:17:53] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:17:54] Launching subprocess with commandline c:\program files\htc\htc sync 3.0\ui\htc.exe
[2013-01-08:18:17:54] Runtime Installer end with exit code 0
[2013-01-08:18:17:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:17:55] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:17:55] Commandline is: -eula
[2013-01-08:18:17:55] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:17:56] Starting eula display
[2013-01-08:18:18:13] Finished eula display
[2013-01-08:18:18:13] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:18:13] Runtime Installer end with exit code 0
[2013-01-08:18:18:13] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:18:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:18:54] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:18:54] Commandline is: -eula
[2013-01-08:18:18:54] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:18:55] Starting eula display
[2013-01-08:18:18:59] Finished eula display
[2013-01-08:18:18:59] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:18:59] Runtime Installer end with exit code 0
[2013-01-08:18:18:59] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:19:16] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:19:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:19:16] Commandline is: -eula
[2013-01-08:18:19:16] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:19:17] Starting eula display
[2013-01-08:18:19:40] Finished eula display
[2013-01-08:18:19:40] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:19:40] Runtime Installer end with exit code 0
[2013-01-08:18:19:40] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:43:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:43:16] Commandline is: -arp:uninstall
[2013-01-08:18:43:16] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:43:18] Relaunching with elevation
[2013-01-08:18:43:18] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2013-01-08:18:43:18] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:43:18] Commandline is: -stdio \\.\pipe\AIR_4184_0 -eu
[2013-01-08:18:43:18] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:43:18] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070
[2013-01-08:18:43:19] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:43:22] Runtime Installer end with exit code 0
[2013-01-08:18:43:22] Elevated install completed
[2013-01-08:18:43:22] Runtime Installer end with exit code 0
[2013-01-08:18:51:57] performing a silent runtime install
[2013-01-08:18:51:58] UI SWF load is complete
[2013-01-08:18:51:58] starting install
[2013-01-08:18:51:58] Scheduling runtime installation operations
[2013-01-08:18:51:58] Scheduling an MSI install operation
[2013-01-08:18:51:58] Beginning runtime installation
[2013-01-08:18:51:58] Beginning install
[2013-01-08:18:51:58] Installing c:\users\pablo\appdata\local\temp\air147c.tmp\setup.msi
[2013-01-08:18:52:01] Copying C:\Users\Pablo\AppData\Local\Temp\AIR147C.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2013-01-08:18:52:01] Copying C:\Users\Pablo\AppData\Local\Temp\AIR147C.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2013-01-08:18:52:01] Execution complete; beginning commit phase
[2013-01-08:18:52:01] Commit complete
[2013-01-08:18:52:01] install complete
[2013-01-08:18:52:01] begin quitting
[2013-01-08:18:56:39] UI SWF load is complete
[2013-01-08:18:56:40] UI initialized
[2013-01-08:18:56:44] Pingback request completed with HTTP status 200
[2013-01-08:18:56:44] Begin background update check
[2013-01-08:18:56:44] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2013-01-08:18:56:45] Background update successfully downloaded
[2013-01-08:18:56:46] User notified of available background update
[2013-01-08:18:56:46] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: can't access property in unloaded application" errorID=0]
[2013-01-08:18:57:06] begin quitting
[2013-01-08:18:57:36] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:57:36] Commandline is: -silent
[2013-01-08:18:57:36] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:57:36] Starting silent runtime update. Updating runtime from version 2.0.3.13070 to version 3.2.0.2070
[2013-01-08:18:57:37] Installing msi at c:\users\pablo\appdata\local\temp\air400e.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:57:42] Runtime Installer end with exit code 1
[2013-01-08:19:07:11] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:07:12] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:07:12] Commandline is: -eula
[2013-01-08:19:07:12] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:07:14] Starting eula display
[2013-01-08:19:07:49] Finished eula display
[2013-01-08:19:07:49] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:07:49] Runtime Installer end with exit code 0
[2013-01-08:19:07:49] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:19:08:20] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:08:20] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:08:20] Commandline is: -eula
[2013-01-08:19:08:20] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:08:21] Starting eula display
[2013-01-08:19:08:50] Finished eula display
[2013-01-08:19:08:50] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:08:50] Runtime Installer end with exit code 0
[2013-01-08:19:08:50] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:19:09:05] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:09:05] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:09:05] Commandline is: -eula
[2013-01-08:19:09:05] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:09:06] Starting eula display
[2013-01-08:19:09:31] Finished eula display
[2013-01-08:19:09:31] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:09:31] Runtime Installer end with exit code 0
[2013-01-08:19:09:31] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-09:00:25:22] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-09:00:25:22] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-09:00:25:22] Commandline is: -eula
[2013-01-09:00:25:22] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-09:00:25:23] Starting eula display
[2013-01-09:00:25:27] Finished eula display
[2013-01-09:00:25:27] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-09:00:25:27] Runtime Installer end with exit code 0
[2013-01-09:00:25:27] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)

Can't update AIR. I'm using htc sync and each time I try to update AIR aks to accpet EULA. There is a problem in the Windows log . As my W7 is in spanish the message is in spanish.
I also attach the last lines of the air log.
[2013-01-08:18:14:32] begin quitting
[2013-01-08:18:14:38] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:14:38] Commandline is: -update "c:\program files\htc\htc sync 3.0\ui\htc.exe"
[2013-01-08:18:14:38] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:14:38] Installed app (HTC.388BC06ACDAB6261375BCE37FBA2E023C0D7EE34.1) located at c:\program files\htc\htc sync 3.0\ui\htc.exe
[2013-01-08:18:17:47] Relaunching with elevation
[2013-01-08:18:17:47] Launching subprocess with commandline c:\users\pablo\appdata\local\temp\aire5ce.tmp\adobe air installer.exe -ei
[2013-01-08:18:17:47] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:17:47] Commandline is: -stdio \\.\pipe\AIR_7728_0 -ei
[2013-01-08:18:17:47] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:17:48] Starting silent runtime update. Updating runtime from version 2.0.3.13070 to version 3.2.0.2070
[2013-01-08:18:17:48] Installing msi at c:\users\pablo\appdata\local\temp\aire5ce.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:17:51] Runtime Installer end with exit code 0
[2013-01-08:18:17:51] Elevated install completed
[2013-01-08:18:17:53] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:17:54] Launching subprocess with commandline c:\program files\htc\htc sync 3.0\ui\htc.exe
[2013-01-08:18:17:54] Runtime Installer end with exit code 0
[2013-01-08:18:17:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:17:55] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:17:55] Commandline is: -eula
[2013-01-08:18:17:55] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:17:56] Starting eula display
[2013-01-08:18:18:13] Finished eula display
[2013-01-08:18:18:13] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:18:13] Runtime Installer end with exit code 0
[2013-01-08:18:18:13] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:18:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:18:54] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:18:54] Commandline is: -eula
[2013-01-08:18:18:54] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:18:55] Starting eula display
[2013-01-08:18:18:59] Finished eula display
[2013-01-08:18:18:59] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:18:59] Runtime Installer end with exit code 0
[2013-01-08:18:18:59] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:19:16] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:19:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:19:16] Commandline is: -eula
[2013-01-08:18:19:16] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:19:17] Starting eula display
[2013-01-08:18:19:40] Finished eula display
[2013-01-08:18:19:40] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:19:40] Runtime Installer end with exit code 0
[2013-01-08:18:19:40] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:43:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:43:16] Commandline is: -arp:uninstall
[2013-01-08:18:43:16] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:43:18] Relaunching with elevation
[2013-01-08:18:43:18] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2013-01-08:18:43:18] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:43:18] Commandline is: -stdio \\.\pipe\AIR_4184_0 -eu
[2013-01-08:18:43:18] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:43:18] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070
[2013-01-08:18:43:19] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:43:22] Runtime Installer end with exit code 0
[2013-01-08:18:43:22] Elevated install completed
[2013-01-08:18:43:22] Runtime Installer end with exit code 0
[2013-01-08:18:51:57] performing a silent runtime install
[2013-01-08:18:51:58] UI SWF load is complete
[2013-01-08:18:51:58] starting install
[2013-01-08:18:51:58] Scheduling runtime installation operations
[2013-01-08:18:51:58] Scheduling an MSI install operation
[2013-01-08:18:51:58] Beginning runtime installation
[2013-01-08:18:51:58] Beginning install
[2013-01-08:18:51:58] Installing c:\users\pablo\appdata\local\temp\air147c.tmp\setup.msi
[2013-01-08:18:52:01] Copying C:\Users\Pablo\AppData\Local\Temp\AIR147C.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2013-01-08:18:52:01] Copying C:\Users\Pablo\AppData\Local\Temp\AIR147C.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2013-01-08:18:52:01] Execution complete; beginning commit phase
[2013-01-08:18:52:01] Commit complete
[2013-01-08:18:52:01] install complete
[2013-01-08:18:52:01] begin quitting
[2013-01-08:18:56:39] UI SWF load is complete
[2013-01-08:18:56:40] UI initialized
[2013-01-08:18:56:44] Pingback request completed with HTTP status 200
[2013-01-08:18:56:44] Begin background update check
[2013-01-08:18:56:44] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2013-01-08:18:56:45] Background update successfully downloaded
[2013-01-08:18:56:46] User notified of available background update
[2013-01-08:18:56:46] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: can't access property in unloaded application" errorID=0]
[2013-01-08:18:57:06] begin quitting
[2013-01-08:18:57:36] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:57:36] Commandline is: -silent
[2013-01-08:18:57:36] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:57:36] Starting silent runtime update. Updating runtime from version 2.0.3.13070 to version 3.2.0.2070
[2013-01-08:18:57:37] Installing msi at c:\users\pablo\appdata\local\temp\air400e.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:57:42] Runtime Installer end with exit code 1
[2013-01-08:19:07:11] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:07:12] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:07:12] Commandline is: -eula
[2013-01-08:19:07:12] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:07:14] Starting eula display
[2013-01-08:19:07:49] Finished eula display
[2013-01-08:19:07:49] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:07:49] Runtime Installer end with exit code 0
[2013-01-08:19:07:49] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:19:08:20] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:08:20] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:08:20] Commandline is: -eula
[2013-01-08:19:08:20] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:08:21] Starting eula display
[2013-01-08:19:08:50] Finished eula display
[2013-01-08:19:08:50] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:08:50] Runtime Installer end with exit code 0
[2013-01-08:19:08:50] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:19:09:05] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:09:05] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:09:05] Commandline is: -eula
[2013-01-08:19:09:05] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:09:06] Starting eula display
[2013-01-08:19:09:31] Finished eula display
[2013-01-08:19:09:31] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:09:31] Runtime Installer end with exit code 0
[2013-01-08:19:09:31] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-09:00:25:22] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-09:00:25:22] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-09:00:25:22] Commandline is: -eula
[2013-01-09:00:25:22] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-09:00:25:23] Starting eula display
[2013-01-09:00:25:27] Finished eula display
[2013-01-09:00:25:27] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-09:00:25:27] Runtime Installer end with exit code 0
[2013-01-09:00:25:27] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)

Cannot update AIR from 3.5 to 3.7

When trying to update AIR I get this message "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." Get similar message when I tried1 to uninstall AIR so I could do clean install. Am running Windows 7 Professional SP1 (64 bit) on Dell Inspiron 580.

I'm sorry you're running into installation issues with AIR. Microsoft has a utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.
Microsoft Install and Uninstall Fix It
If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:
AIR Installer Log Instructions

Cant update AIR due to adminstrator problems

I am trying to update AIR but every time I get this message................An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator. As far as I am aware, I am the administratior.

Download this file (TakeOwnership.zip)
Unzip it and double click the file. Click Yes and OK to install it into your registry.
Then, open Windows Explorer to the "Computer" window.
Right click the C drive and select "Take Ownership".
A command prompt window will open as permissions are changed allowing you "Owner access" to everything on your C drive.
Note: It WILL take a while to apply permissions to the entire drive. Let it run completely. The command prompt window will close when it's finished.
THEN run the installer.

Cannot Uninstall/Update AIR

I have a WINXP Home Edition SP3 PC on which Adobe AIR 1.5.2 is installed.
Any attempt to uninstall or update AIR results in the dialog:
Adobe AIR Setup
Adobe AIR
Sorry, an error has occurred.
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.
Close
I am an administrator.
I have turned off all AV and protection software.
I have run the AIR uninstall or update from Windows and from a command prompt.
How can I uninstall Abode AIR?
Thanks.

Re: the original first question about being unable to uninstall (I am also an administrator and it won't let me do it) and I get the message shown above
The only dfference is that I'm on a G5 Mac using 10.4.11
Can anyone tell me how to uninstall Air from the Mac, even though I have adminstrator powers

Problem with updating AIR app

I've had updating working fine until I recently started using
a secure digital certificate. I realize that I can't update from
the an old version that had the certificate I generated myself, but
even after uninstalling the old version and installing a new
version that was created with the new certificate and then trying
to update it give's me this error:
Sorry, and error has occured.
This application cannot be installed because this installer
has been mis-configured. Please contact the application author for
assistance.
For my update process I'm downloading the updated .AIR file,
saving it to the applicationStorageDirectory and then calling the
updater. Once the update fails, if I then browse to the updated
.AIR file and run it directly, it works fine and I'm able to update
that way, so I know that the .AIR file isn't corrupted.
Is there some other important element I'm missing that could
be causing this to fail?

The most common cause of a failed update with the same
certificate is that the version number passed to the Updater API
doesn't match the version number in the AIR file.
BTW, starting with AIR 1.1, you can perform an update between
two different certificates. See e.g.
http://blogs.adobe.com/simplicity/2008/09/switching_certificates.html

Error. update app

Hello.
when I update application, show this error:
"This application cannot be installed because this installer
has been mis-configured. Please contact the application author for
assistance."
How remedy this defects?
code:
var updater:Updater = new Updater();
var airFile:File =
File.applicationDirectory.resolvePath("Update.air");
updater.update(airFile,"2.0");
I load file Update.air in folder with AIR-project.

Each AIR app has an application descriptor file. When you
build your app in Flex builder, FB creates it automatically for
you. If your application mxml file name is MyApp.mxml, then FB
creates the descriptor as MyApp-app.xml. If you use aptana plugin,
it creates descriptor as application.xml. In the descriptor there
is an element called <version>. This version # in Updater.air
app should match the version to update() method call. When you
export a release build, the descriptor will be added to the air
package as application.xml in META-INF\AIR folder.
If you want to see what's in your Updater.air, make a copy of
the Updater.air as Updater.zip and look for
META-INF\AIR\application.xml inside the zip. You will see
<version> element in the application.xml file.

Can't update AIR

Could this be because I tried to do away with Windows 7 libraries? I took the download library out of the Recycle bin, but AIR still won't update.

I found the install log. Is this easy to fix or impossible to get around, or would it be best to reformat my drive and start over?
[2012-05-07:16:07:18] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:16:07:18] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:07:18] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
[2012-05-07:16:07:21] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:16:07:21] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:07:21] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
[2012-05-07:16:12:07] Download success
[2012-05-07:16:12:07] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
[2012-05-07:16:12:08] Download success
[2012-05-07:16:12:08] Detached signature verified
[2012-05-07:16:12:08] Begin cert chain validation
[2012-05-07:16:12:08] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-05-07:16:12:10] Download success
[2012-05-07:16:12:10] Begin crl download from http://crl.adobe.com/cds.crl
[2012-05-07:16:12:11] Download success
[2012-05-07:16:12:11] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-05-07:16:12:11] Download failure: could not retrieve crl crypt object
[2012-05-07:16:12:11] Cert chain validation succeeded
[2012-05-07:16:12:11] Launching subprocess with commandline "C:\Users\water\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:17] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:12:17] Commandline is: -x1 "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:17] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:17] Invoking Application Installer for combined install
[2012-05-07:16:12:17] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR1719.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:19] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:12:19] Commandline is: -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:19] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:19] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant
[2012-05-07:16:12:20] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:16:12:20] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:20] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
[2012-05-07:16:12:20] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:16:12:20] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:20] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
[2012-05-07:16:12:22] Application signature verified
[2012-05-07:16:12:22] Unpackaging/validation complete
[2012-05-07:16:12:22] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
[2012-05-07:16:12:32] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR1719.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:32] Relaunching with elevation
[2012-05-07:16:12:35] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:12:35] Commandline is: -stdio \\.\pipe\AIR_2920_0 -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:35] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:36] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant
[2012-05-07:16:12:36] Application signature verified
[2012-05-07:16:12:36] Unpackaging/validation complete
[2012-05-07:16:12:36] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
[2012-05-07:16:12:36] Starting silent combined runtime update and app install.
Updating runtime from version 1.5.0.7220 to version 3.2.0.2070.
Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 to C:\Program Files (x86) using the source file at C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant
[2012-05-07:16:12:36] Installing msi at C:\Users\water\AppData\Local\Temp\AIR1719.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-05-07:16:12:48] Installing msi at C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
[2012-05-07:16:12:48] Application Installer end with exit code 0
[2012-05-07:16:12:48] Elevated install completed
[2012-05-07:16:12:49] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:16:12:50] Application Installer end with exit code 0
[2012-05-07:16:12:50] Subprocess app installer succeeded
[2012-05-07:16:12:50] Runtime Installer end with exit code 0
[2012-05-07:16:12:51] Subprocess Runtime Installer succeeded
[2012-05-07:16:12:51] Bootstrapper end with exit code 0
[2012-05-07:16:13:20] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2012-05-07:16:13:22] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:13:22] Commandline is: -updatecheck
[2012-05-07:16:13:22] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:13:22] Performing pingback request
[2012-05-07:16:13:30] Pingback request completed with HTTP status 200
[2012-05-07:16:13:30] Starting runtime background update check
[2012-05-07:16:13:30] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
[2012-05-07:16:13:30] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\water\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-05-07:16:13:37] Runtime update not available
[2012-05-07:16:13:37] Unpackaging cancelled
[2012-05-07:16:13:37] Runtime Installer end with exit code 0
[2012-05-07:16:14:39] Download success
[2012-05-07:16:14:39] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
[2012-05-07:16:14:40] Download success
[2012-05-07:16:14:40] Detached signature verified
[2012-05-07:16:14:40] Begin cert chain validation
[2012-05-07:16:14:40] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-05-07:16:14:43] Download success
[2012-05-07:16:14:43] Begin crl download from http://crl.adobe.com/cds.crl
[2012-05-07:16:14:44] Download success
[2012-05-07:16:14:44] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-05-07:16:14:44] Download failure: could not retrieve crl crypt object
[2012-05-07:16:14:44] Cert chain validation succeeded
[2012-05-07:16:14:44] Launching subprocess with commandline "C:\Users\water\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"
[2012-05-07:16:14:50] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:14:50] Commandline is: -x1 "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"
[2012-05-07:16:14:50] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:14:50] Invoking Application Installer for combined install
[2012-05-07:16:14:50] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR6E4C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR6E4C.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"
[2012-05-07:16:14:52] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:14:52] Commandline is: -runtime C:\Users\water\AppData\Local\Temp\AIR6E4C.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"
[2012-05-07:16:14:52] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:14:53] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant
[2012-05-07:16:14:53] Application signature verified
[2012-05-07:16:14:53] Unpackaging/validation complete
[2012-05-07:16:14:53] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:16:14:53] Application is running; installation is on hold until app is closed
[2012-05-07:16:15:02] Cancel request received
[2012-05-07:16:15:02] Application Installer end with exit code 6
[2012-05-07:16:15:02] Subprocess app installer failed (6)
[2012-05-07:16:15:02] Cancel request received
[2012-05-07:16:15:02] Runtime Installer end with exit code 6
[2012-05-07:16:15:02] Subprocess Runtime Installer failed (6)
[2012-05-07:16:15:02] Bootstrapper end with exit code 6
[2012-05-07:16:15:07] Download cancelled
[2012-05-07:16:15:07] Bootstrapper end with exit code 0
[2012-05-07:16:16:30] Download success
[2012-05-07:16:16:30] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
[2012-05-07:16:16:31] Download success
[2012-05-07:16:16:31] Detached signature verified
[2012-05-07:16:16:31] Begin cert chain validation
[2012-05-07:16:16:31] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-05-07:16:16:31] Download success
[2012-05-07:16:16:31] Begin crl download from http://crl.adobe.com/cds.crl
[2012-05-07:16:16:31] Download success
[2012-05-07:16:16:31] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-05-07:16:16:31] Download failure: could not retrieve crl crypt object
[2012-05-07:16:16:31] Cert chain validation succeeded
[2012-05-07:16:16:31] Launching subprocess with commandline "C:\Users\water\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"
[2012-05-07:16:16:34] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:16:34] Commandline is: -x1 "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"
[2012-05-07:16:16:34] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:16:34] Invoking Application Installer for combined install
[2012-05-07:16:16:34] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR83A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR83A.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"
[2012-05-07:16:16:34] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:16:34] Commandline is: -runtime C:\Users\water\AppData\Local\Temp\AIR83A.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"
[2012-05-07:16:16:34] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:16:35] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant
[2012-05-07:16:16:35] Application signature verified
[2012-05-07:16:16:35] Unpackaging/validation complete
[2012-05-07:16:16:35] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:16:16:35] Application is running; installation is on hold until app is closed
[2012-05-07:16:16:42] Cancel request received
[2012-05-07:16:16:42] Application Installer end with exit code 6
[2012-05-07:16:16:43] Subprocess app installer failed (6)
[2012-05-07:16:16:43] Cancel request received
[2012-05-07:16:16:43] Runtime Installer end with exit code 6
[2012-05-07:16:16:43] Subprocess Runtime Installer failed (6)
[2012-05-07:16:16:43] Bootstrapper end with exit code 6
[2012-05-07:21:20:45] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:21:20:45] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:21:20:45] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\water\AppData\Local\Temp\AIREE54.tmp\Adobe Download Assistant"
[2012-05-07:21:20:47] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:21:20:47] Commandline is: "C:\Users\water\AppData\Local\Temp\AIREE54.tmp\Adobe Download Assistant"
[2012-05-07:21:20:47] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:21:20:47] Validating app in folder C:\Users\water\AppData\Local\Temp\AIREE54.tmp\Adobe Download Assistant
[2012-05-07:21:20:48] Application signature verified
[2012-05-07:21:20:48] Unpackaging/validation complete
[2012-05-07:21:20:48] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:21:21:15] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:21:21:17] Application Installer end with exit code 0
[2012-05-07:21:21:17] Subprocess Application Installer succeeded
[2012-05-07:21:21:17] Bootstrapper end with exit code 0
[2012-05-07:21:21:32] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:21:21:32] Commandline is: -update "c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe" C:\Users\water\AppData\Local\Temp\flaAE5A.tmp\Update.air 2.0.0.0
[2012-05-07:21:21:32] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:21:21:32] Installed app (com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe
[2012-05-07:21:21:33] Unpackaging file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air to C:\Users\water\AppData\Local\Temp\flaB05B.tmp
[2012-05-07:21:21:42] Application signature verified
[2012-05-07:21:21:42] Unpackaging/validation complete
[2012-05-07:21:21:42] Converting unpackaged application to a native installation package in C:\Users\water\AppData\Local\Temp\flaD48F.tmp
[2012-05-07:21:21:42] Native installation package creation succeeded
[2012-05-07:21:21:43] Starting app update of c:\program files (x86)\adobe. Updating from com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.6.65 to com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 2.0.0.0 using the source file at file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air
[2012-05-07:21:21:43] Installing msi at C:\Users\water\AppData\Local\Temp\flaD48F.tmp\setup.msi with guid {5D1C2444-4913-EDDC-33EB-7E5C5061FD5D}
[2012-05-07:21:21:43] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-05-07:21:21:43] Rolling back install of C:\Users\water\AppData\Local\Temp\flaD48F.tmp\setup.msi
[2012-05-07:21:21:43] Rollback complete
[2012-05-07:21:21:43] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-05-07:21:21:43] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe" file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air 2.0.0.0
[2012-05-07:21:21:43] Relaunching with elevation
[2012-05-07:21:21:48] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:21:21:48] Commandline is: -stdio \\.\pipe\AIR_3772_0 -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe" file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air 2.0.0.0
[2012-05-07:21:21:48] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:21:21:48] Installed app (com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe
[2012-05-07:21:21:48] Unpackaging file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air to C:\Users\water\AppData\Local\Temp\flaEDD8.tmp
[2012-05-07:21:21:49] Application signature verified
[2012-05-07:21:21:49] Unpackaging/validation complete
[2012-05-07:21:21:49] Converting unpackaged application to a native installation package in C:\Users\water\AppData\Local\Temp\flaF077.tmp
[2012-05-07:21:21:50] Native installation package creation succeeded
[2012-05-07:21:21:50] Starting silent app update of c:\program files (x86)\adobe. Updating from com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.6.65 to com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 2.0.0.0 using the source file at file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air
[2012-05-07:21:21:50] Installing msi at C:\Users\water\AppData\Local\Temp\flaF077.tmp\setup.msi with guid {5D1C2444-4913-EDDC-33EB-7E5C5061FD5D}
[2012-05-07:21:21:51] Application Installer end with exit code 0
[2012-05-07:21:21:51] Elevated install completed
[2012-05-07:21:21:51] Launching subprocess with commandline c:\program files (x86)\adobe\Acrobat_com\Acrobat_com.exe
[2012-05-07:21:21:52] Application Installer end with exit code 0

Updating AIR 17.0 Problem

Hi,
Because of the issue here, I needed to update my AIR SDK to 17.0 . But updating rendered my Flash Builder to not open or act weirdly, let me explain:
When I downloaded AIR SDK for Flex Developers from Download Adobe AIR 17 Beta - Adobe Labs, and extracted the files at FlashBuilder/eclipse/pluging/...compiler.../AIRSDK, FlashBuilder was behaving weirdly as such:
I guess it is due that these files doesn't include compiler, so I decided to download AIR SDK 17 & Compiler Beta, and copied the files to same directory (FlashBuilder/eclipse/pluging/...compiler.../AIRSDK). This time when I open FlashBuilder it showed this warning at start:
And when I tried to debug my application it doesn't show my application file at "Debug configurations...", and I was not able to "Set as Default Application" my AS file since it was disabled:
Also when I made any changes on my files and saved them, triggering project build, it showed this error:
And I decided to take the first warning seriously; I restarted FlashBuilder to see if the problem persists, this time FlashBuilder didn't even start. It showed splash screen, "Loading workbench" etc and silently closed. I repeated few times and it didn't change. When I restarted my computer it was opening once, behaving as described above and then when I restart doesn't open.
I also downloaded and installed AIR 17.0 end user application to my computer and repeated all steps but it didn't work. Also I tried overwriting AIR SDK for Flex Developers files on my previous AIR SDK 16.0 which was working, but FlashBuilder didn't open at all.
I would like to add that project was compiling and working normally before the update on FlashBuilder. Version of FlashBuilder is 4.7. I am a novice Mac OS user I may be skipping a very basic os-specific step.
Thanks in advance.

Ok it seems I was trapped by double trouble. First was that I used AIR SDK for Flex Developers, which doesn't include a compiler. So I was convinced that problem is about updating AIR SDK. But using AIR SDK 17 & Compiler Beta was actually solving this problem.
I was still not able to work on my project since I had another problem which I was blind to see: corrupted .actionScriptProperties file. It got corrupted with the last git merge I did, and it was not able to solve this problem from FlashBuilder since it was not letting me go into Project>Properties>.. Build Path, saying that it is corrupted.
Finally I reverted to my last commit and I was able to reach properties. Problem solved.

Updating AIR

To use Acrobat I am told I need to update AIR. When I try I get a message saying an error occured. The only option than is to try again. The Quit button doesn't work. Tryin Udate again doesn't work either. Hours later, including an unhelpful online chat with Adobe, I still have the problem.

Hi there,
Adobe Acrobat doesn't require AIR to run. That said, the Acrobat.com Desktop Application was AIR-based and would often require an update prior to launch. If that's what you're trying to launch, I'd recommend that you simply uninstall it. It's no longer supported. To use Acrobat.com, we recommend logging into the web-interface directly here: http://acrobat.com/signin.html
If I've misdiagnosed the problem you're having, could you provide us with a bit more detail?
-David

ERROR: Update mode C is not supported by the extraction API - R3 11

Hi gurus,
I just tryed to implement the solution I found at this link:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/d3219af2-0c01-0010-71ac-dbb4356cf4bf
The data source is based on an Infoset on the KONV R/3 Table.
I setted the AIM delta process and I did all the activities as written in the document.
The process works if I load data to bw in "full", with "Init without data transfer" and "delta" mode. Of course if I change a Purchase document, it will be posted in the delta queue and then loaded to bw with the next delta load.
The "initialize delta process" (with data) doesen't work and returns the following error:
Update mode C is not supported by the extraction API
the error code is R3 11.
have you any idea about it???
Thanks!!!
Regards!
Matteo

Hi,
for me it sounds quite simple. It is that the update mode 'C' get flagged as 'not allowed' for this extractor. Did you check with rsa3? I guess you will get the same error message. May be you can start debugging in rsa3 to find the place where the update mode gets checked.
Anyway, it shouldn't be a issue as you have a workaround. May be you should raise a error message at sap because of this.
regards
Siggi

Error publishing from Muse - "error updating device redirect setting"

After recent upgrade of Muse I am getting an error message when publishing. The pages are published correctly but there is an error which prevents the final completion of the process. message = "Error updating device redirect settings click resume to try again." it never works. What is up? is this a Business Catalyst error or a a Muse error?

I turned off the firewall, logged out from Creative Cloud and restarted my computer. After rebooting, I logged in to Creative Cloud, open Muse and connect to Business Catalyst without no problem,

When trying to update my CC apps, the update fails. I get this error: Update Failed. There was an error installing this update. Please try again later or connect customer support. This is currently happening for InDesign, Photoshop and Bridge. I had this

When trying to update my CC apps, the update fails. I get this error: Update Failed. There was an error installing this update. Please try again later or connect customer support. This is currently happening for InDesign, Photoshop and Bridge. I had this problem previous and was able to fix by doing a complete wipe of my computer and reinstalling CC. However, I should not have to wipe my computer clean everytime I need to do a CC update. HELP!

Hi,
Please download the updates directly from the link below:
WIN: All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
MAC: All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
Regards,
Sheena

Error Updating AIR

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