Error updating Premiere Elements 12 to 12.1

I keep getting an error when trying to update to Premiere elements 12 to 12.1. Not sure why.

chief340
What computer operating system is your Premiere Elements 12 running on?
What is the exact error message? Did you do the update with the antivirus and firewall(s) disabled?
Please read the following and then let us know the outcome.
http://www.atr935.blogspot.com/2014/03/pe12-update-121-released.html
Thank you.
ATR

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    Error message:
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    Error Code  U44M1I210"

    U44M update error http://forums.adobe.com/thread/1289956 may help
    -more U44.. discussion http://forums.adobe.com/thread/1275963
    or
    Select a topic, then click I STILL NEED HELP to start Premiere Elements chat
    -http://helpx.adobe.com/contact.html?product=premiere-elements

  • Runtime error in Premiere elements?

    runtime error in premiere elements

    uvagreg11
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    2. What are you using a the project preset for your project? And, what are the properties of the source media that are being used on the Timeline?
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  • Error Installing Premiere Elements 9 - Exit Code 7

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    -------------------------------------- Summary --------------------------------------
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  • No disk error in Premiere Elements 12 - Smartsound plug-in?

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    Thank you for the advice. I tried Han's suggestion of installing Smartsound SonicFire first since it was much quicker than completely reinstalling PrE (which entails many hours of re-downloading on a DSL line for the program & cloud content).
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    Hi ,
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    In the meanwhile if these steps doesnt resolve your issues you can contact Adobe support by following the link below:
    http://helpx.adobe.com/contact/
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    Hi,
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    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
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    Logical processor count: 4
    Processor speed: 2526 MHz
    Built-in memory: 5942 MB
    Free memory: 2944 MB
    Memory available to Photoshop Elements: 5059 MB
    Memory used by Photoshop Elements: 70 %
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    Image cache levels: 6
    Font Preview: Medium
    TextComposer: Latin
    Display: 1
    Display Bounds: top=0, left=0, bottom=768, right=1366
    OpenGL Drawing: Disabled.
    License Type: Perpetual
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    Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 13\Plug-Ins\
    Additional Plug-ins folder: not set
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       ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223
       adbeape.dll   Adobe APE xxxx/xx/xx-00:00:00   1.000000   1.000000
       adbeapecore.dll   Adobe APE xxxx/xx/xx-00:00:00   1.000000   1.000000
       adbeapeengine.dll   Adobe APE Engine xxxx/xx/xx-00:00:00   1.000000   1.000000
       AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  
       AdobeOLS.dll   Adobe Online Services   4.0  
       AdobeOwl.dll   Adobe Owl 2013/10/29-11:47:16   5.0.24   79.547804
       AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720
       AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3467  
       AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911
       AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911
       adobe_caps.dll   Adobe CAPS   8,0,0,13  
       AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223
       ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,30  
       aif_core.dll   AIF   5.0   79.534508
       aif_ogl.dll   AIF   5.0   79.534508
       amtlib.dll   AMTLib (64 Bit)   8.0.0.13922212002 BuildVersion: 8.0; BuildDate: Thu Aug 21 2014 12:5:47)   1.000000
       ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223
       AXE8SharedExpat.dll   AXE8SharedExpat 2013/11/05-12:02:38   79.549335   79.549335
       AXEDOMCore.dll   AXEDOMCore 2013/11/05-12:02:38   79.549335   79.549335
       Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223
       BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223
       boost_threads.dll   DVA Product   7.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929
       CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929
       CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223
       d3dcompiler_43.dll   Microsoft® DirectX for Windows®   9.29.952.3111  
       d3dcompiler_46.dll   Microsoft® DirectX for Windows®   9.30.9200.20499  
       dvacore.dll   DVA Product   7.0.0  
       ems.dll   Elements Organizer   13.0  
       ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835
       FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1
       FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511
       filter_graph.dll   AIF   5.0   79.534508
       freebl3.dll   Network Security Services   3.15.5 Basic ECC  
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt.dll   International Components for Unicode   4, 6, 0, 0  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139
       libcef.dll   Chromium Embedded Framework (CEF) Dynamic Link Library   3.1750.1738  
       libeay32.dll   The OpenSSL Toolkit   1.0.1h  
       libEGL.dll   ANGLE libEGL Dynamic Link Library   1.2.0.2451  
       libGLESv2.dll   ANGLE libGLESv2 Dynamic Link Library   1.2.0.2451  
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       LogSession.dll   LogSession   7.2.1.3467  
       mozglue.dll   XULRunner   28.0  
       MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029
       MSVCP100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       MSVCR100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       NPSWF32.dll        
       nss3.dll   XULRunner   28.0  
       PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop Elements Editor   13.0  
       platform.DLL   Adobe Help System   1, 0, 0, 1  
       Plugin.dll   Adobe Photoshop Editor   CC  
       PSArt.dll   Adobe Photoshop Elements Editor   13.0  
       PSViews.dll   Adobe Photoshop Elements Editor   13.0  
       ScCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835
       ScriptUIFlex.dll   ScriptUIFlex 2014/06/18-12:38:45   79.552565   79.552565
       softokn3.dll   Network Security Services   3.15.5 Basic ECC  
       ssleay32.dll   The OpenSSL Toolkit   1.0.1h  
       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
       updaternotifications.dll   Adobe Updater Notifications Library   8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.14
       updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19
       WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
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       Accented Edges 14.2
       Angled Strokes 14.2
       Auto Divide 12.0.1
       Average 14.2 (14.2 x001 (0.000000_14.903870))
       Bas Relief 14.2
       BMP 14.2
       Camera Raw 8.7.1
       Camera Raw Filter 8.7.1
       Chalk & Charcoal 14.2
       Charcoal 14.2
       Chrome 14.2
       Clouds 14.2 (14.2 x001 (0.000000_14.903870))
       Color Halftone 14.2
       Colored Pencil 14.2
       Comic 13.0
       CompuServe GIF 14.2
       Conté Crayon 14.2
       Correct Camera Distortion 13.0
       Craquelure 14.2
       Crop and Straighten Photos Filter 14.2
       Crosshatch 14.2
       Crystallize 14.2
       Cutout 14.2
       Dark Strokes 14.2
       Difference Clouds 14.2 (14.2 x001 (0.000000_14.903870))
       Diffuse Glow 14.2
       Displace 14.2
       Dry Brush 14.2
       Extrude 14.2
       FastCore Routines 14.2 (14.2 x001 (0.000000_14.903870))
       Fibers 14.2
       Film Grain 14.2
       Filter Gallery 14.2
       Fresco 14.2
       Glass 14.2
       Glowing Edges 14.2
       Grain 14.2
       Graphic Novel 13.0
       Graphic Pen 14.2
       Halftone Pattern 14.2
       Ink Outlines 14.2
       Lens Blur 14.2
       Lens Flare 14.2
       Liquify 13.0
       Matlab Operation 14.2 (14.2 x001 (0.000000_14.903870))
       Mezzotint 14.2
       MMXCore Routines 14.2 (14.2 x001 (0.000000_14.903870))
       Mosaic Tiles 14.2
       Multiprocessor Support 14.2 (14.2 x001 (0.000000_14.903870))
       Neon Glow 14.2
       Note Paper 14.2
       Ocean Ripple 14.2
       OnEdge 1, 0, 0, 1
       Paint Daubs 14.2
       Palette Knife 14.2
       Patchwork 14.2
       Pen and Ink 13.0
       Photocopy 14.2
       Picture Package Filter 14.2 (14.2 x001 (0.000000_14.903870))
       Pinch 14.2
       Pixar 14.2 (14.2 x001 (0.000000_14.903870))
       Plaster 14.2
       Plastic Wrap 14.2
       PNG 14.2
       Pointillize 14.2
       Polar Coordinates 14.2
       Poster Edges 14.2
       Radial Blur 14.2
       Read Watermark 4.0
       Reticulation 14.2
       Ripple 14.2
       Rough Pastels 14.2
       Save for Web 13.0
       ScriptingSupport 13.0
       Shear 14.2
       Smart Blur 14.2
       Smudge Stick 14.2
       Solarize 14.2 (14.2 x001 (0.000000_14.903870))
       Spatter 14.2
       Spherize 14.2
       Sponge 14.2
       Sprayed Strokes 14.2
       Stained Glass 14.2
       Stamp 14.2
       Straighten and Crop Image 12.0.1
       Straighten Image 12.0.1
       Sumi-e 14.2
       Texturizer 14.2
       Tiles 14.2
       Torn Edges 14.2
       Twirl 14.2
       Underpainting 14.2
       Water Paper 14.2
       Watercolor 14.2
       Wave 14.2
       WIA Support 14.2 (14.2 x001 (0.000000_14.903870))
       Wind 14.2
       ZigZag 14.2
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Installed TWAIN devices: NONE

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    ATR

  • No Disk error in Premiere Elements 13

    I am getting the following error:  "There is no disk in the drive. Please insert a disk into drive\Device\Harddisk1\DR1."   If i click continue about 5 times the box disappears & I can continue working. The same thing occurs at random when i am attempting to do different operations with the same result. I can work within the program, however the constant error message is annoying. I have searched these forums & tried the different methods of uninstalling & reinstalling, deleting the recommended files, & running a Ccleaner. I can't find any other recommendations on this problem. Please help!

    Geewiz1955
    Premiere Elements 13 on what computer operating system? For now, assuming Windows 7, 8, or 8.1 64 bit.
    What is your computer drives arrangement? How many removable drives do you have, and what are their drive letters?
    See Computer/Manage/Disc Management.
    Reports of the problem that you are describing can be found for Premiere Elements many versions.
    Back in 2012, the word was to use Cancel and wait for an answer from Adobe who was working on the problem.
    In 2013, the cause and effect seem to target the SmartSound feature....SmartSound feature is gone in Premiere Elements 12 and 13.
    Microsoft and some visitors to this forum suggest getting to the core of the problem through drive letter changes for some removable drives.
    Did you install Premiere Elements 13 from installation disc or from installation files from online download? I favor the uninstall/ccleaner run through/reinstall with antivirus and firewall(s) approach to getting rid of the issue. But, problems with the same symptoms can (often do) have different causes.
    More later.
    ATR

  • DVD burning error in Premiere Elements 11

    I recently filmed a friend's memorial service for their family.  I have footage from two different cameras that I have edited in Premiere Elements 11, for the purpose of making a DVD of the service.
    I run into a problem when I try to burn the project to a DVD.  The burn goes a short distance (at most 5%) then pops an error that reads:
    internal software error:.\win\Primo\primo_command.cpp, line 124
    I have tried making sure that all other programs are shut down (to the best of my ability - antivirus won't completely shut down, but can be put into a mode where it won't do any background activity).  I've rendered the project into AVI and loaded the AVI file into the timeline.  No matter what, I keep getting shut down at that same point.  When it occurs, my DVD drive disappears from the machine and I have to restart the machine to get the drive back.
    I've checked and I have the most current firmware for the drive.  I'm running Windows 7 64-bit Home Premium on a Dell laptop.
    Does anyone have any ideas what this error message means and how to correct this?  The service was about a month ago and I'd really like to get this finished up and handed off to the family.

    Yoofdursh
    Thank you for your helpful information.
    If you have the burn to folder feature working then you can get this immediate project done and then work out the burn to disc problem.
    This is the solution to get your DVD-VIDEO Standard on DVD disc with what you have working at the present time...
    Publish+Share
    Disc
    DVD
    and in the burn to: select Folder (4.7 GB) and designate a save location for it.
    Download and install the free ImgBurn software and use that to take the VIDEO_TS Folder in the burn to folder to a DVD disc in DVD-VIDEO format (with required disc File System). The following is a popular online how to.
    http://www.afterdawn.com/guides/archive/burn_dvd_folder_imgburn.cfm
    The link for the download should be included in this above link.
    Basically
    1. Open ImgBurn and click on "Write files/folder to disc".
    2. In the dialog that opens, select File Menu/Browse for a source folder. Navigate to the VIDEO_TS Folder (only it), select it, then hit Select Folder to enter it into the program.
    3. Then hit the Build button at the bottom of the dialog.
    There are settings that you can look through. But, the program takes over and does the essentials for you, offering messages at times as it directs you through its program.
    This will work great for you to get you through your project which you want to get out sooner rather than later.
    Please let me know if you see any problems with this plan.
    While you are doing that I will see what I can find about this Primo Software program which you say you do not have.
    Thanks.
    ATR

  • Error install Premiere Elements 11 on Windows Vista 64

    Program Error Message says Program will not support Vista 64 Load Premieme 11 32. What is the problem?

    Here is the download link for the 32 bit of premiere elements 11:
    1. you have to log in to the adobe.com with adobe ID and then choose the Acrobat or Photoshop Elements 12 page:
    2. do not click on the download button.
    3. copy and paste the following links one by one in the address bar.
    the download will start.
    http://prodesigntools.com/trials2/AdobeProducts/PRE/11/win32/PremiereElements_11_WWEFDJ_wi n32.7z
    http://prodesigntools.com/trials2/AdobeProducts/PRE/11/win32/PremiereElements_11_WWEFDJ_wi n32.exe
    regards,
    Sandeep

  • Codec error in Premiere elements 8

    I tried to load a nikon D7000 into premiere elements 8 and received a codec error. I researched this and seemed to come to a converter conclusion. They seem to be shady and so I am not sure if it is more a scam to get viruses or I truly have to get a converter.
    They are MOV files if that matters.
    Thanks

    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30
    For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
    For Mac http://mediainspector.massanti.com/

  • How do you fix msvcirt.dll error in Premiere Elements 8

    The software will not load, no matter what I do, I have tried all kinds of fixes. Reinstalled and uninstalled. I am desparate.

    electricbean55
    My drill questions for Premiere Elements 8 users
    1. Are you running the program as the 8.0.1 Update?
    2. Do you have the automatic Background Rendering and AutoAnalyzer features turned OFF?
    3. Do you have the latest version of QuickTime installed?
    4. Are you running the program from a User Account with Administrative Privileges?
    Assuming Yes to all of the above....
    Is this a "worked before but now" or "it never worked" issue?
    What computer operating system (including 32 or 64 bit system) are you running Premiere Elements 8.0/8.0.1 on?
    Is you video card drive up to date?  Assuming that at one time you got into Edit Menu/Preferences/General, how did you set Enable GPU Playback, On or Off?
    What happens if you bypass the Welcome Screen for the opening? Same message?
    (To do that, you would right click the desktop icon for the program, select Properties, select Open File Location. That should take you to Adobe Premiere Elements 8.0.exe. Right next to that file is another named Adobe Premiere Elements.exe. Make a desktop shortcut for the latter file and use that desktop shortcut to open Premiere Elements thereafter.)
    Please confirm that clicking OK to the message never lets you continue into the program.
    Please review.
    We will be watching for your follow up.
    Thanks.
    ATR

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