Error updating PSE 9.0 to 9.0.3. [was: Updating]

I am trying to update Photoshop Elements 9.0 to 9.0.3. It claims there is an error in updating and to contact customer service.

Hi ernie.l,
Please specify your OS along with the error message.
Regards,
Romit Sinha

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tried holding down button at top
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Try holding both down for 15seconds

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I see it also listed as a previous update.

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Oh just use manual update service by going to this link:
<https://www.adobe.com/support/downloads/product.jsp?product=40&platform=Windows>
<https://www.adobe.com/support/downloads/product.jsp?product=40&platform=Macintosh>
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Each time I try to convert the PSE 9 catalog using PSE10 I get an unspecified error.
I had problems after initially loading the programs and probably didn't choose the correct option to convert the catalog when first prompted. (I loaded Photoshop Elements and Photoshop Premiere 10). I currently have PSE 9.
I tried uninstalling and reinstalling the programs. When I tried to convert the catalog, the program acted it was going to work, but then the conversion stopped part way through and gave me the error.
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Ken,
I wanted to thank you for your help and tell you how the problem got resolved.
I sat down last night to implement some of your suggestions below and the Adobe chat window popped up. I decided to give that a try.
My previous attempts at conversion of the catalog from PSE9 to PSE 10 seemed to stop at about 35% complete and then I got an unspecified error message. After a few false starts, t he technician had me find a temporary file that was created in that process. In my case the program added temp 1 to the catalog folder name, so it was in a folder called My catalog 1 temp 1. Surprisingly, choosing that catalog in the catalog manager window resulted in what appeared to be a complete catalog/set of thumbnails in the PSE 10 organizer. The technician then had me restore my PSE9 backup in PSE10 (I did a PSE 9 backup before I installed the 10 software) . The restore took some time so I haven't had the opportunity to put it to the test but everything seems to be there, incuding videos and face recognition and I confirmed that I have access to the organizer from Premiere 10 also. I hope this helps you help someone else.
I hope Adobe developers read these forums and use that information to improve their programs this was an awful experience.
Thanks,
Kim

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Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on): If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.
Above from:
http://support.apple.com/kb/TS3694
It may be more than you security software.
Do you have access to another computer you can use to restore the iPod to factory defaults/new iPod?

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It sounds like you have a 1G iPod Touch, in which case you can only upgrade to iOS version 3.1. Here is a link to purchase the update.
http://support.apple.com/kb/HT2052
B-rock

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What was the error number? That would be very useful since the following gives actions for various errors.
http://support.apple.com/kb/TS3694
Try manually placing the iPod in recovery mode to see if that will make the iPod visible in iTunes. See:
http://support.apple.com/kb/HT1808

Error updating PSE 9.0 to 9.0.3. [was: Updating]

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