Error updating to Elements 13.1

Question

I have tried to update to Elements 13.1 from 13 but I keep getting an error:
Adobe Photoshop Elements 13.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
Any ideas about what is causing this so I can correct and update?
Thanks,
Mark

Answer 1

Hi,
I have tried the following:
1. Uninstalled Elements 13, rebooted PC then re-installed Elements 13.
2. Deleted the folder C:\Users\<user name>\AppData\Local\Adobe\AAMUpdater\1.0 and tried to re-apply the update.
I still get the same result.
The update to Premiere 13.1 was successful. Just not Elements.
In case it might be useful the System Info is below:
Adobe Photoshop Elements Version: 13.0 (13.0 (20140831.m.62014)) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2526 MHz
Built-in memory: 5942 MB
Free memory: 2944 MB
Memory available to Photoshop Elements: 5059 MB
Memory used by Photoshop Elements: 70 %
Image tile size: 128K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Disabled.
License Type: Perpetual
Application folder: C:\Program Files\Adobe\Photoshop Elements 13\
Temporary file path: C:\Users\mark\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
  Startup, 348.6G, 158.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 13\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 13\Plug-Ins\
Additional Plug-ins folder: not set
Installed components:
   ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223
   adbeape.dll   Adobe APE xxxx/xx/xx-00:00:00   1.000000   1.000000
   adbeapecore.dll   Adobe APE xxxx/xx/xx-00:00:00   1.000000   1.000000
   adbeapeengine.dll   Adobe APE Engine xxxx/xx/xx-00:00:00   1.000000   1.000000
   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  
   AdobeOLS.dll   Adobe Online Services   4.0  
   AdobeOwl.dll   Adobe Owl 2013/10/29-11:47:16   5.0.24   79.547804
   AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720
   AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3467  
   AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911
   AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911
   adobe_caps.dll   Adobe CAPS   8,0,0,13  
   AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223
   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,30  
   aif_core.dll   AIF   5.0   79.534508
   aif_ogl.dll   AIF   5.0   79.534508
   amtlib.dll   AMTLib (64 Bit)   8.0.0.13922212002 BuildVersion: 8.0; BuildDate: Thu Aug 21 2014 12:5:47)   1.000000
   ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223
   AXE8SharedExpat.dll   AXE8SharedExpat 2013/11/05-12:02:38   79.549335   79.549335
   AXEDOMCore.dll   AXEDOMCore 2013/11/05-12:02:38   79.549335   79.549335
   Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223
   BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223
   boost_threads.dll   DVA Product   7.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929
   CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929
   CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223
   d3dcompiler_43.dll   Microsoft® DirectX for Windows®   9.29.952.3111  
   d3dcompiler_46.dll   Microsoft® DirectX for Windows®   9.30.9200.20499  
   dvacore.dll   DVA Product   7.0.0  
   ems.dll   Elements Organizer   13.0  
   ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835
   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1
   FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511
   filter_graph.dll   AIF   5.0   79.534508
   freebl3.dll   Network Security Services   3.15.5 Basic ECC  
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   icudt.dll   International Components for Unicode   4, 6, 0, 0  
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139
   libcef.dll   Chromium Embedded Framework (CEF) Dynamic Link Library   3.1750.1738  
   libeay32.dll   The OpenSSL Toolkit   1.0.1h  
   libEGL.dll   ANGLE libEGL Dynamic Link Library   1.2.0.2451  
   libGLESv2.dll   ANGLE libGLESv2 Dynamic Link Library   1.2.0.2451  
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   7.2.1.3467  
   mozglue.dll   XULRunner   28.0  
   MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029
   MSVCP100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   MSVCR100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   NPSWF32.dll        
   nss3.dll   XULRunner   28.0  
   PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop Elements Editor   13.0  
   platform.DLL   Adobe Help System   1, 0, 0, 1  
   Plugin.dll   Adobe Photoshop Editor   CC  
   PSArt.dll   Adobe Photoshop Elements Editor   13.0  
   PSViews.dll   Adobe Photoshop Elements Editor   13.0  
   ScCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835
   ScriptUIFlex.dll   ScriptUIFlex 2014/06/18-12:38:45   79.552565   79.552565
   softokn3.dll   Network Security Services   3.15.5 Basic ECC  
   ssleay32.dll   The OpenSSL Toolkit   1.0.1h  
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
   updaternotifications.dll   Adobe Updater Notifications Library   8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.14
   updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19
   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
Required plug-ins:
   Accented Edges 14.2
   Angled Strokes 14.2
   Auto Divide 12.0.1
   Average 14.2 (14.2 x001 (0.000000_14.903870))
   Bas Relief 14.2
   BMP 14.2
   Camera Raw 8.7.1
   Camera Raw Filter 8.7.1
   Chalk & Charcoal 14.2
   Charcoal 14.2
   Chrome 14.2
   Clouds 14.2 (14.2 x001 (0.000000_14.903870))
   Color Halftone 14.2
   Colored Pencil 14.2
   Comic 13.0
   CompuServe GIF 14.2
   Conté Crayon 14.2
   Correct Camera Distortion 13.0
   Craquelure 14.2
   Crop and Straighten Photos Filter 14.2
   Crosshatch 14.2
   Crystallize 14.2
   Cutout 14.2
   Dark Strokes 14.2
   Difference Clouds 14.2 (14.2 x001 (0.000000_14.903870))
   Diffuse Glow 14.2
   Displace 14.2
   Dry Brush 14.2
   Extrude 14.2
   FastCore Routines 14.2 (14.2 x001 (0.000000_14.903870))
   Fibers 14.2
   Film Grain 14.2
   Filter Gallery 14.2
   Fresco 14.2
   Glass 14.2
   Glowing Edges 14.2
   Grain 14.2
   Graphic Novel 13.0
   Graphic Pen 14.2
   Halftone Pattern 14.2
   Ink Outlines 14.2
   Lens Blur 14.2
   Lens Flare 14.2
   Liquify 13.0
   Matlab Operation 14.2 (14.2 x001 (0.000000_14.903870))
   Mezzotint 14.2
   MMXCore Routines 14.2 (14.2 x001 (0.000000_14.903870))
   Mosaic Tiles 14.2
   Multiprocessor Support 14.2 (14.2 x001 (0.000000_14.903870))
   Neon Glow 14.2
   Note Paper 14.2
   Ocean Ripple 14.2
   OnEdge 1, 0, 0, 1
   Paint Daubs 14.2
   Palette Knife 14.2
   Patchwork 14.2
   Pen and Ink 13.0
   Photocopy 14.2
   Picture Package Filter 14.2 (14.2 x001 (0.000000_14.903870))
   Pinch 14.2
   Pixar 14.2 (14.2 x001 (0.000000_14.903870))
   Plaster 14.2
   Plastic Wrap 14.2
   PNG 14.2
   Pointillize 14.2
   Polar Coordinates 14.2
   Poster Edges 14.2
   Radial Blur 14.2
   Read Watermark 4.0
   Reticulation 14.2
   Ripple 14.2
   Rough Pastels 14.2
   Save for Web 13.0
   ScriptingSupport 13.0
   Shear 14.2
   Smart Blur 14.2
   Smudge Stick 14.2
   Solarize 14.2 (14.2 x001 (0.000000_14.903870))
   Spatter 14.2
   Spherize 14.2
   Sponge 14.2
   Sprayed Strokes 14.2
   Stained Glass 14.2
   Stamp 14.2
   Straighten and Crop Image 12.0.1
   Straighten Image 12.0.1
   Sumi-e 14.2
   Texturizer 14.2
   Tiles 14.2
   Torn Edges 14.2
   Twirl 14.2
   Underpainting 14.2
   Water Paper 14.2
   Watercolor 14.2
   Wave 14.2
   WIA Support 14.2 (14.2 x001 (0.000000_14.903870))
   Wind 14.2
   ZigZag 14.2
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Installed TWAIN devices: NONE