Error updating to new version

Hello, I have a prs-t1, ver 1.0.0.3.11140. I wanted to update the software because I'm getting too many problems while reading an ebook. Like the reader stopped working and so on. I tried to update to the new version, but I get the error ""Update isn't complete. Please try again" is displayed." and after trying the solution given in the site, I keep getting the same error. I downloaded the version for Win 7 64bits and proceed as explained in the site. Followed the instructions to the T, same error. Can anyone help me please?

Hello,
Welcome to the User Discussion Forums.
If [url=http://esupport.sony.com/US/p/swu-download.pl?mdl=PRST1&upd_id=7365&os_group_id=6:22h8q2mk]1.0.04.12210[/url:22h8q2mk] will not install, is your Reader fully charged? do you have a security software running during install? any resident security programs may firewall or interrupt your installation and cause errors. Anything beyond this, we recommend calling in for deeper triage.
http://esupport.sony.com/US/p/support-i ... nfo_id=932

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