Error upgrading desktop to 6.1: Visual C++ 2008 not installed
I have Desktop v5.0 installed, and tried to install the upgrade to v6.1 After downloading the software, as soon as the installation started, I received the error message:
BlackBerry Desktop Software requries that Microsoft Visual C++ 2008 Redistributable Package is installed.
A cleanup of my computer a few months ago removed software that was not in use, and it is likely that C++ was removed at that time. Seeing the above message, and verifying C++ was not installed, I downloaded C++ from the MS website (as well as SP1). I can now see Visual C++ 2008 Redistributable x86 9.0.30729.17 in the list of installed programs on my computer. However, the installation of 6.1 continues to fail in the same way as before.
Anyone have any ideas how to fix this issue? Many thanks in advance.
Hey JooJoo,
Welcome to the BlackBerry Support Community Forums.
I would first uninstall BlackBerry Desktop Software 5.0. Then perform all the latest windows updates which will include a new version of Microsoft Visual C++.
Restart the computer and then download the BlackBerry Desktop Software from www.blackberry.com/desktop
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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Click Accept as Solution for posts that have solved your issue(s)!
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