Error upgrading to mavericks on macbook pro OSX 10.7.5

Hi
I have downloaded and redownloaded the mavericks install application on my Macbook Pro with Intel Core i7 with 4GB RAM. Every time I run the installer it works fine until the computer shall close all applications (although I did close the ones I had opened before) and then restart. Then it tells me that there was an unknown error and I shall try again. I have tried and tried but it does not help. Any ideas?

Boot up holding command-r keys into your Recovery Volume.
First run Disk Utility > Repair Disk, if you get errors run until no errors reported or reports "the disk cannot be fixed".
Then reboot normally and try once again.

Similar Messages

  • Since upgrading to Maverick my macbook pro randomly shuts down all the time, no idea why...

    Since I upgraded to Maverick, my Macbook Pro shuts down quite often without warning. No idea why.

    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
         Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
         COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
         computer and after the chime press and hold down the OPTION key until the boot manager
         screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
         Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
    4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

  • After upgraded to Mavericks my macBook Pro my Apple TV sound crash each ten seconds. Please help me!

    After upgraded to Mavericks my macBook Pro my Apple TV sound crash each ten seconds. Please help me!

    Hi Aparana.rahul,
    The beeps during the startup of your MacBook Pro indicate that it may need to be serviced. See this article for further information -
    OS X Mavericks: If you hear beeps when your computer starts up
    http://support.apple.com/kb/PH14206
    Note that while the article title says it is for computers running Mac OS X 10.9 Mavericks, the same information applies to other versions.
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • After upgrading to Mavericks on MacBook Pro, help doesn't open

    I have a MacBook Pro OSX 10.9.4 with a processor 2.8 GHZ Intel Core 2 Duo with memory of 4 GB 1067 MHz DDR3. I just upgraded to Mavericks last week and now I can't get the help menus to open when in Finder or using Numbers. I haven't checked the other applications. Do I need to do something with my help menu items? If so what would that be?

    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
         Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
         COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
         computer and after the chime press and hold down the OPTION key until the boot manager
         screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
         Reinstall the 10.9.4 update: OS X Mavericks 10.9.4 Update (Combo).
    4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
         Reinstall the 10.9.4 update: OS X Mavericks 10.9.4 Update (Combo).

  • After upgrading to Mavericks, my macbook pro (15' early 2011) keeps crashing and restarting when running on battery.

    It happens too much. I have 8gbs of Kingstom RAM installed. Is there a problem with Mavericks and Kingstom RAM?
    This is the report i get after restarting:
    Anonymous UUID:       0BAE1215-28B3-3F86-AA86-D3E08FC8B1AC
    Mon Nov 18 00:23:03 2013
    panic(cpu 0 caller 0xffffff7fa7d4b041): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Appl eMuxControl/kext/AGCPowerManagement.cpp:1036
    Backtrace (CPU 0), Frame : Return Address
    0xffffff810ea23de0 : 0xffffff8026022f69
    0xffffff810ea23e60 : 0xffffff7fa7d4b041
    0xffffff810ea23ea0 : 0xffffff7fa7d4d668
    0xffffff810ea23ec0 : 0xffffff80264b05fb
    0xffffff810ea23f20 : 0xffffff802604a15a
    0xffffff810ea23fb0 : 0xffffff80260d6aa7
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7fa7d40000->0xffffff7fa7d52fff
                dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7fa7d27000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fa69fb000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fa66ba000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fa6f31000
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa7d3b000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000025e00000
    Kernel text base: 0xffffff8026000000
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
    System uptime in nanoseconds: 638958040535
    last loaded kext at 311440015536: com.apple.filesystems.smbfs          2.0.0 (addr 0xffffff7fa8608000, size 335872)
    last unloaded kext at 318563611238: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7fa85fa000, size 57344)
    loaded kexts:
    com.apple.filesystems.smbfs          2.0.0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.ntfs          3.11
    com.apple.driver.AGPM          100.14.11
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.kext.AMDFramebuffer          1.1.4
    com.apple.driver.AppleIntelHD3000Graphics          8.1.8
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleLPC          1.7.0
    com.apple.AMDRadeonX3000          1.1.4
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleMuxControl          3.4.12
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.SMCMotionSensor          3.0.4d1
    com.apple.driver.AppleIntelSNBGraphicsFB          8.1.8
    com.apple.kext.AMD6000Controller          1.1.4
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.driver.AppleIRController          325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AppleSDXC          1.4.0
    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.driver.AppleGraphicsControl          3.4.12
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.kext.AMDSupport          1.1.4
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.driver.AppleUSBMultitouch          240.6
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0

    Hi. I'm not trying to rush things, you may have a different problem, but your issue looks quite familiar to me. I recently had a problem with the discrete graphics card (the Radeon GPU) due to overheating, all because a faulty application of the thermal compound in the factory.
    In my case, the problem started slowly and intermittently, a few days after a gaming session (Quake 3) of about three hours (at the moment, I didn't realized that could be linked to the problem).
    This issue is being actively discussed in another threads in this forum, but so far there's enough evidence that it's been causing similar problems for 2011 MBPs owners: screen corruption, black/blue screens, and in some cases, a total inability to boot. Some of the threads I'm talking about:
    https://discussions.apple.com/message/13150366#13150366
    https://discussions.apple.com/message/21110132#21110132
    So far, and since the problem seems to affect only the discrete GPU (that's why you can boot in safe mode) a possible solution is to disable it by removing some extensions which prevent OS X from loading the Radeon drivers. This post describing the process (there are different files involved depending of your GPU version, so make sure you are moving the right ones):
    https://discussions.apple.com/message/22521574#22521574
    In the case your discrete GPU survived and is not permanently damaged, I personally had success by changing the thermal compound myself, which completely fixed the problem (at least for now). I've posted about it here:
    https://discussions.apple.com/message/22630561#22630561
    I hope you can find a solution, believe me I know the feeling when you see your expensive machine turning into a brick and it *****.
    Good luck!

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    Report generated 6 February 2015 08:40:29 GMT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
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        MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
        MacBook Pro - model: MacBookPro6,2
        1 2.4 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 75
    Video Information: ℹ️
        Intel HD Graphics - VRAM: 288 MB
            Color LCD 1440 x 900
        NVIDIA GeForce GT 330M - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:13:14
    Disk Information: ℹ️
        Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (134.68 GB free)
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
        BUFFALO HD-PVU2 500.11 GB
            EFI (disk2s1) <not mounted> : 210 MB
            Time Machine Backups (disk2s2) /Volumes/Time Machine Backups : 499.76 GB (257.33 GB free)
        Apple Internal Memory Card Reader
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    jp.co.buffalo.driver.turbousbhdd (1.0.0) [Click for support]
    Launch Agents: ℹ️
        [loaded]    com.hp.help.tocgenerator.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        Skype    UNKNOWN  (missing value)
        Safari    Application  (/Applications/Safari.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        Android File Transfer Agent    Application  (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
        ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Silverlight: Version: 4.0.60129.0 [Click for support]
        iPhotoPhotocast: Version: 7.0
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 318.84 GB Disk used: 184.16 GB
        Destinations:
            Time Machine Backups [Local]
            Total size: 499.76 GB
            Total number of backups: 184
            Oldest backup: 2010-12-10 15:37:39 +0000
            Last backup: 2015-02-06 02:49:24 +0000
            Size of backup disk: Too small
                Backup size 499.76 GB < (Disk used 184.16 GB X 3)
    Top Processes by CPU: ℹ️
             5%    WindowServer
             1%    ConnectService
             1%    Skype
             0%    systemstatsd
             0%    launchd
    Top Processes by Memory: ℹ️
        193 MB    Skype
        168 MB    mds_stores
        132 MB    com.apple.WebKit.WebContent
        107 MB    Mail
        99 MB    ocspd
    Virtual Memory Information: ℹ️
        889 MB    Free RAM
        1.99 GB    Active RAM
        455 MB    Inactive RAM
        825 MB    Wired RAM
        1.11 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Feb 6, 2015, 08:27:32 AM    /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-02-06-082732 _[redacted].crash
        Feb 6, 2015, 08:25:19 AM    Self test - passed
        Feb 5, 2015, 04:37:08 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-05-163708_[redacted].crash
        Feb 5, 2015, 10:01:02 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-05-100102_[redacted].crash
        Feb 5, 2015, 12:03:59 AM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-05-000359_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 11:58:58 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-04-235858_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 11:54:35 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-04-235435_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 11:49:03 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-04-234903_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 09:40:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-214016_[redacted].crash
        Feb 4, 2015, 09:38:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-213812_[redacted].crash
        Feb 4, 2015, 09:27:56 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-212756_[redacted].crash
        Feb 4, 2015, 09:25:25 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-212525_[redacted].crash
        Feb 4, 2015, 09:20:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-212016_[redacted].crash
        Feb 4, 2015, 09:18:10 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-211810_[redacted].crash
        Feb 4, 2015, 09:12:54 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-211254_[redacted].crash
        Feb 4, 2015, 08:40:48 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-204048_[redacted].crash
        Feb 4, 2015, 08:22:04 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-202204_[redacted].crash
        Feb 4, 2015, 12:11:35 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-001135_[redacted].crash
        Feb 3, 2015, 09:44:33 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-03-214433_[redacted].crash
        Feb 3, 2015, 05:40:21 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-03-174021_[redacted].cpu_resource.diag [Click for details]
        Feb 3, 2015, 09:05:45 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-03-090545_[redacted].crash
        Jan 28, 2015, 06:10:42 PM    /Library/Logs/DiagnosticReports/Kernel_2015-01-28-181042_[redacted].panic [Click for details]
        Jan 21, 2015, 10:51:25 PM    /Library/Logs/DiagnosticReports/Kernel_2015-01-21-225125_[redacted].panic [Click for details]
        Jan 20, 2015, 11:12:47 AM    /Library/Logs/DiagnosticReports/Kernel_2015-01-20-111247_[redacted].panic [Click for details]
        Jan 18, 2015, 09:57:31 AM    /Library/Logs/DiagnosticReports/Kernel_2015-01-18-095731_[redacted].panic [Click for details]
    The only observations are that the backup drive is deemed too small and the quite long list of diagnostic reports dated between  Jan 18, 2015 (which I believe is the day I upgraded to Yosemite) & today the latest Yosemite update was installed on Jan 28, 2015
    Any further assistance will be appreciated

  • Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.

    Hi!
    Didn't know exactly where to direct this question in the Apple Community so I chose Airport.  To everyone, thanks in advance.
    I’m really desperate. I’m a big Apple fan.  I have two Apple MacBook Pro laptops with Mountain Lion software.  I also have an Apple Airport Extreme.  My HP Photosmart C4780 printer was also purchased from Apple.  Anyway, my Internet service is AT&T.  AT&T just upgraded my service with a new modem/router (AT&T U-Verse).  Prior to the conversion, my wireless printer connection was working perfectly.
    Now can’t print wirelessly. For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed.  Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works.  Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
    This appears to be an HP printer problem.  I went to HP community support with the information below but I have received no solutions outside of buying a new printer.
    “Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly.  The Diagnostic Summary in brief:  Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail. Nothing else under diagnostic summary ran.  Under Configuration Summary:  It shows old SSID name and Mac Hardware Address but no IP Address.
    Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless.  It shows status – disconnected.  Under general information it states the following: Network status  - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0.”
    To be straightforward, I’m no computer tech so I don’t know what this means or where to find.  The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve tried everything to reconfigure without success. If I need to make these changes via Airport Extreme Utility 6.0 not easy to find not that I know what I’m doing.
    Most importantly if I ever get wireless working again, do I still need Airport Extreme connection or is the AT&T U-Verse modem/router sufficient?
    Any direction or help is greatly appreciated.  Thank you for listening.

    Thank you for your prompt response.  I'll be honest I'm a retiree and a newbie to all of this stuff. I don't even know how to do a thread. (Embarassing) This is my first ever contact with the Apple Community so I'm slowly trying to figure this out as well. 
    As to your thread request, I'm assuming you want to read my post with HP.  Not knowing how to thread, I've copied it below.
    I have an Apple MacBook Pro laptop with Mountain Lion software.  I also have an Apple Airport Extreme.  My Internet service is AT&T.  AT&T just upgraded my service with a new modem/router (AT&T U-Verse).  Prior to the conversion, my wireless printer connection was working perfectly.
    Now can’t print wirelessly.  For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed.  Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works.  Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
    Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly.  The Diagnostic Summary in brief:  Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail.  Nothing else under diagnostic summary ran.  Under Configuration Summary:  It shows old SSID name and Mac Hardware Address but no IP Address.
    Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless.  It shows status – disconnected.  Under general information it states the following: Network status  - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0
    To be honest, don’t know what this means or where to find.  The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve read your forum and tried everything to reconfigure without success. Any direction or help is greatly appreciated.
    Thanks in advance!
    Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX  10.8.2 Mountain Lion.              
    I finally figured it out! (Sorry that I'm replying to my own posts btw, but I want to post the solution for anybody else with the SigmaplusEOL1 problem). If you have the SigmaplusEOL1 as your SSID when you  print the "Wireless Network Test Report", you do NOT need to return it (I know that's hassle for people).  To fix the problem, follow these steps.
    1) Unplug your printer.
    2) Go to your router's IP address (like 192.168.1.1 or whatever it is for your router).
    3) Change the SSID of your wirelss network to "SigmaplusEOL1".
    4) For the Security option for your wireless network select none (so that a password is not required to access your wireless network).
    5) Power your printer back on and reprint "Wireless Network Test Repor". It should say "No problem found..."
    6) The report should also have a the IP Address of the printer (under Configuration Summary at the bottom). Type that IP Address in your browser to get to the printer's settings page.
    7) Click the "Network" Tab at the top.
    8) Under the "Connections" header in the left pane, click "Wireless (802.11).
    9) Click "Start Wizard" at the bottom right.
    10) In the wizard, change the SSID and encryption (wep or wpsk) password to whatever you want your wireless network to be. So probably whatever it started out as before you changed the SSID to SigmaplusEOL1
    11) Click "Finish" at the end. The page will probably try to keep loading but it won't because you changed the network settings of the printer. Just ignore that
    12) Go back to your router's IP address and change the SSID and encryption password to whatever you changed the printer's SSID and password to.
    13). Reprint the Wireless Network Test Report. It should say the SSID is the same as your wireless, and everything is good.
    That's it. You should be good to go now.
    Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX  10.8.2 Mountain Lion.              
    Thank you for your prompt response.  This has been a totally frustrating experience.  I’ve spent at least 8 hours trying to fix this.  My HP problems and your initial steps were identical to mine.  I am by no means a tech person and my computer tech knowledge is minimal.  However I followed your steps to the best of my ability.
    I did get the SigmaplusEOL1 message.  I was able to get to Step 6 where the wireless network test report now reads – “HP printer settings do not match your wireless router settings.”  So I guess this is a step in the right direction.  However unfortunately the Configuration summary message for the IP Address reads – “Not Applicable”.  (Note: changing SigmaplusEOL1 to network name knocked out my Internet access.  Had to switch back to regular network name to regain access.)
    I’m at a loss as to what to do next.   Without the IP Address is it possible to move forward?  As I stated earlier, I’m not a tech person.  As to your steps 7, 8 and 9, I can’t find them on my computer or maybe I’m looking in the wrong places.  In System Preferences - Network, I have none of these steps.  If you’re referring to Airport Utility, with the changes in Mountain Lion, these steps are no longer there. If you’re talking about Safari, Firefox or HP, now I’m really lost.
    Finally, I don’t know if you can answer this or not.  If I ever get wireless working, do I still need Airport Extreme or is the AT&T U-Verse modem/router sufficient?
    Again thank you for your time and patience.
    Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX  10.8.2 Mountain Lion.                  
    Unfortunately I am unable to offer any further advice as I only followed the instructions listed on the other page.
    Finally, as to having WEP enabled, I don't know.  Don't even know where to look.  The best that I could determine is that my security is WPA/WPA2 Personal.
    I'm truly sorry about all of this.  Thank you for your time and patience.  After reading all of this and you change your mind, I would understand.

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