Error upload fotoboek

Hi. I am trying to order a photobook. However the upload is very slow and provides an error, which results in a cancellation of the order. I have tried several times now, but cannot find a solution. Does anybody know?

I did not change password. It is not password issue.
According to Oracle support,
1) the error "2010-02-04 14:11:50 Thread-352 ERROR upload: Error in uploadXMLFiles. Trying again in 60.00 seconds" can be ignored.
2) The error: 2010-02-05 02:52:19 Thread-3864 ERROR util.files: nmeufile_remove D:/oracle/product/10.2.0/db_1/orsvp04.OCTAGONRESEARCH.COM_vp/sysman/recv\00000000365.lk: Error in lfidlb. Error = 0 (No error)
could be because I used "emctl start agent" , which are not allowed command for DBconsole. The correct one is "emctl start dbconsole"
Thanks for your input!

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    According to Oracle support,
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