Error uploading iphoto book

Question

I am using iphoto 6.0.4. I keep getting an error while trying to upload pictures. It assembles the book okay then always gets stuck at "transferring 119k of 15.1 MB" for a while then an error message pops up saying there was an error with one of the files, try again? If I hit 'try again', it reads 15.1MB of 15.1MB but doesn't ever do anything. I would really like to order a few books but can't seem to get past the ordering page. Any help would be appreciated. Thanks!

Answer 1

Hi again Tracy,
Before going any further I would create a new user account on your computer and try to send a book from over there. This is help eliminate the possibility that there is something wrong with just your user account.
For instructions on creating a new account go here --> http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh168.html
If that fails then continue:
I wonder if you have ever been able to order books in the past. It sounds like the upload speed on your internet connection might be too slow for the iphoto print server.
I'm not familiar with "Direcway". Is this cable, dsl, fiberoptic, or satellite?
If its Satellite we can probably stop right here. Satellite internet is NOTORIOUS for having poor upload speeds and intermittent connection quality.
If it is satellite read my following comments and give them a shot just to cover your bases.
If you are running your computer through a router or hub like an Airport Extreme, Linksys, etc. I would recommend plugging your computer directly into the internet (modem or whatever you have in your setup). By bypassing this extra devices you eliminate possible interference from those device and devote as much speed to your computer as possible.
Often ISPs will save cost by giving us high download speeds so we can us web sites with relative ease. But the upload speed (or ability to send data out) is fairly slow.
You have to have a good solid connection (not a lot of packet loss) that is running at a minimum speed of 152 kbps or twice that of a standard telephone modem running 56k.
To test your connection you can go to http://www.dslreports.com/stest this will check your upload and download speed.
Essentially if your upload speed is very low or it looses a lot of data in transit (packet loss) there isn't much you can do on the computer end. Its an issue with your ISP.
If all else fails you may want to use a friends computer to publish your book if they have access to a different connection type. You can also look to see if there is an Apple Authorized Service Provider or Reseller (not to mention an Apple Store, which would be perfect) in your area. http://www.apple.com/buy/
You can copy your iphoto library onto a CD/DVD and take it in. You can then publish from their computer.
I hope that helps.
Please check back if you need further assistance.
Cheers!