Error V04 - Every title.

Question

Hi chaps.
This week, our box has been displaying this message on every title.  I rang the support number on Saturday, and did all the usual things, to no avail.  Powerline adapters have been reset, hub reset, box reset, speedtest done and ok. 
When this didn't resolve the issue, I was told something would be done to my line and I'd get a call back, however this hasn't happened.
Figured I'd try here to see if it'd be more successful.
A slightly amusing aside, I called the support number from the hub phone, and when he told me to reset it I mentionned that it would disconnect me.  I was assured it wouldn't, but knew this not to be the case.  Anyway, when it reset I got a call back, with the confused operator wondering what had happened.
Anyway, I hope we can find a resolution to the V04 soon, getting quite a bit of earache about it!

Answer 1

RIK wrote:
thanks Stuart.
i may try that, but to be frank the experience so far has left me wanting to bin the whole thing. reading around the threads BT vision doesn't seem to be that reliable, and the service centre is rubbish.
i have a simple freeview box which has been fine, if it wasn't for the wife being impressed by a BT cold callers lies we wouldn't have had this at all.
i like the broad band service and the phone connection both have been no problems at all for the last 11 years, this seems like a product too far
No problem Rik it is a very good service once you get it set up. I had even more problems than you have had and it took a long time to get it all sorted out but thanks to the equivalent of the MODS on the old board it got sorted and since then I have marvellous service even when dealing with problems. That's why I am happy to share what I have learned on here.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Helpful Post?
If a post has been helpful, say thanks by clicking the ratings star.