Error: "We're having a problem opening this location on file explorer. Add this website to your trusted sites list and try again"
Hello,
When i try to open document library from SharePoint Production portal then it throws the specified error. However, when i open document library from SharePoint Development portal then it opens it in file explorer quite easily.
Production portal is on https whereas development portal is on http. Also, UAG has been configured on production portal.
Any idea where it's getting stuck up? Surely, this is not a browser issue on Windows 7 as it's opening the development portal's document library on the same machine.
I've also done following things:
- Configured Desktop Experience on production environment
- Installed the hotfix for Windows 7
Regards,
Sohaib
Sohaib Khan
Hello Sohaib.
Here is the list of causes defined here.Hope it helps you
The cause and the resolution methods are the following:
Cause: There is a missing Root site collection...
Resolution: Check and ensure, that the “Managed Paths” are not changed in the web Application’s page, there is a (root) explicit for
this web application and there is a working Root site collection.
If for any reason this is not the case in your environment, you may try the following:
- Apply (if not already) the following Hotfix to one of those clients:
Error when you open a SharePoint Document Library in Windows Explorer or map a network drive to the library after you install Internet Explorer 10 in Windows 7 or Windows Server 2008 R2
http://support.microsoft.com/kb/2846960
Then, try to delete the cache of the IE browser before reproducing the issue. Check the result..
- Try to temporarily disable the Antivirus and test again.
- Check if you have installed the Desktop Experience feature on the SPS13 server.
- Check if you face this behavior with all users, Or only with some specific ones, Or with all different client OSes..
Otherwise you will need to collect the logs to further analyze...
http://blogs.msdn.com/b/george_bethanis/archive/2013/11/04/sps13-quot-open-with-explorer-quot-random-error-quot-we-re-having-a-problem-opening-this-location-in-file-explorer-add-this-web-site-to-your-trusted-sites-list-and-try-again-quot.aspx
Please remember to click 'Mark as Answer' on the answer if it helps you
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Hi,
We have a problem using Sharepoint 2013 explorer view. (Error - We're having a problem opening this location in file explorer. Add this web site to your trusted sites list and try again).
I'm using Windows 7 Enterprise 64 bit, Office 2007 32 bit and IE9 32 bit. And the sharepoint site is a https site.
Some people in my organization are able to browse and some users getting the above error. (with the same client machine configuration)
If I clear my browser cache, closes the browser and open it then the explorer view is working. But after a minute if I try again I'm getting the above mentioned error. This 1 minute expiration happens is since the first time I have used explorer
view, not since I opened the browser.
I have tried the following on my machine:
1. Modified the web client service to run automatically.
2. Verified the sharepoint site is part of trusted sites (https://*.spsite.com/)
3. Compatibility mode is turned on.
4. Tried adding
AuthForwardServerList in the webclient registry settings under parameters. (restarted the web client)
5. Verified the BasicAuthLevel set to 1 (since we are using SSL). Tried setting the BasicAuthLevel to 2 as well. (restarted the web client)
6. Tried installing software update for web folders (KB907306).
Verified the below on the production server:
1. The web application has the root site collection.
2. It has WebDav Publishing disabled under IIS Web Server feature.
Could some one please help me in resolving this issue?
Thanks.Hi Deepak,
According to your post, my understanding is that you failed to use "Open with Explorer" in a document library.
For your issue, please verify the following:
ActiveX controls must be enabled in IE.
As you are using Windows 7 Server as the client computer, you must install the Desktop Experience feature from Server Manager.
Make sure there is a working Root site collection.
Install this hotfix for windows 7 work with sharepoint 2013 :hotfixv4.microsoft.com/.../463266_intl_x64_zip.exe
Best Regards,
Eric
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Go to Solution.Hi Lhea
Welcome to the Community
If you're using a Chrome or Firefox, I suggest you use Internet explorer for the meantime, once the plugin has been intalled on the browser, since Chrome and Internet explorer almost share the same settings, it should work well with Chrome after it.
Please leave a post if you have any further questions.
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