Error when accessing b2b webshop

Question

Hi,
CRM 2007 - windows 2003 server x64; SQL Server 2005
TREX 7.0 - windows 2003 server x64
I followed C14 Best Practices document to setup e-commerce. I successfully generated the Initial Product Catalog  from transaction COMM_PCAT_IMS_INIT. After successful login to my b2b webshop I am getting the following error:
The catalog that you have selected is currently unavailable; try again later
I implemented the note Note 980678 - Catalog is currently not available. Everything looks fine as per the note. My TREX server is running in another server within the same domain. Couple of things I noticed:
1) In transaction SRMO under The "Display Data Path" in the transaction SRMO in CRM system showing the TREX server local path. Is this the way it should be? Or do i need to map a network drive to TREX. I tried to update the data path by selecting "Replace Data Path" just to try. But got an error "The function could not be executed. RCODE from search engine:2981"
2) In transaction SRMO under "RFC Destionations" tab, the column "CP Initialization" is red for both rows.
3) In transaction SRMO under table "Index Category (Index)" no values are returned when I try "F4" in "Index Category"
We have same implementation in CRM 5.0 and it is working fine. But the TREX server and the CRM 5.0 is on the same host. Do both of these need to be in the same host?
Any help with this is highly appreciated.
Thanks,
-RT

Answer 1

Hi,
How are you replicating your catalog? SAP recommends to replicate catalogs in CRM 2007 from Web UI which you can also get by default from the E-Commerce Manager's role. Check the number of versions of the catalog on the Web UI. If there are multiple versions, make a copy of the original catalog and make sure that you replicate only once the new catalog and set that in the shopadmin.
The application will give an error if there are multiple versions and if you are replicating from the Web Ui this problem of multiple active versions won't occur.