Error when adding .MOV file to Premiere Elements 10

Im trying to add videos taken on my ipad to a new project in Premier Elements 10, but I get this error: Add Media Failure = The importer reported a generic error.
I've read that .mov is just some sort of container and I might need to download a codec of some sort. Has anybody already solved this problem and can just dumb it down for me? Im new to all this - its just a hobby, so Im not very technical.
Thanks!

If you open the MOV in Media Info or G Spot, what does it show as its resolution, frame rate and codec?
http://www.headbands.com/gspot/
As you've said, the MOV suffix itself doesn't tell you much. Inside that package could be any of hundreds of possible codecs, most of which won't digest well in Premiere Elements.
Meantime, are you on a Mac or PC? What operating system are you using? Have you got the latest version of Quicktime on your machine, per the program's requirements?

Similar Messages

How do add .mov files in Premiere Elements 11 with Windows 8? I get a generic error message.

How do add .mov files in Premiere Elements 11 with Windows 8? I get a generic error message.

Hi Steve,
Thanks for your quick response. The original movies were taken on a Canon ES970 (1990's). I don't know the resolution but things were not as high tech back then.,.. I used a Roxio software to convert them on my MacBook Air. I didn't realize that I could use Adobe Premiere Elements to do that or I would have. However my old camera did not have a cable to attach it to a computer and the Roxio software came with it.
I then saved the recordings on an external hard drive. I did not make movies from them using iMovie or edit them in any way. They are simply .MOV files and they can be played on my Mac. Upon realizing how much memory it takes to work on videos, I decided it might be easier to burn DVD's on my husband's new Dell desktop that came with Windows 8. I downloaded Quicktime as suggested and still the movies can't be added to Premiere.

Cannot import .MOV files with Premiere Elements 12: generic error. Using Windows 8.1 (64b)

This question was already on the forum for older version of Premiere and Windows. I'm making my videos (.MOV format) with the digital camera Casio EX-ZR400.
I have no any problems with Photoshop Elements 12 for pictures produced by this camera.

Dngineer
What is the source of your .mov file..(brand/model/settings of the camera that recorded the video)......what is the video and audio compression and frame rate?
Are you working with the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update. Both QuickTime and Premiere Elements need to be run from a User Account with Administrative Privileges. Are you doing that?
Narrowing things down
Are all files with the .mov file extensions the only video files that you cannot import into the program? Any exceptions?
When you open Premiere Elements 12/12.1 to the Expert workspace and go to Publish+Share/Computer/QuickTime, does that choice have its presets?
Let us start here and decide what next based on your reply.
Thank you.
ATR

When opeing an MOV file il Premiere elements 11 I get audio, but no picture....help?

[non-video link removed... Mod]

Sarah-LynnB
At face value, the H.264.mov file should import into your Premiere Elements 11. By the way, on what computer operating system is your Premiere Elements 11 running?
The key initial question is "Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 11?" That is a must do.
As a double check, please go to Publish+Share/Computer/QuickTime and assure that you see presets included for that choice. If not, sure thing, QuickTime issue. Just a reminder if you have not been there before - you need to scroll down the list of Publish+Share/Computer/ choices to reach QuickTime toward the bottom of the list. See thin scroll bar to the right of the list.
We will be watching for your follow up.
Thank you.
ATR

Problem importing some .MOV files into Premiere Elements 11

Hello,
I am trying to import film footage into Premiere Elements 11 and am coming across a rather confusing problem. All of the footage is in .mov format and all of it was taken on the same device on the same day with the same settings.
When I try to import the footage, some files import ok, others will not import at all and I get a message saying 'The importer reported a generic error'. It seems very odd to me that some .MOV files are OK and others are not.
This same footage can easily be imported into Premiere Elements 10 and into Windows Movie Maker - which makes me think the issue is with Premiere Elements 11.
Does anyone have any ideas on this?
Thanks

What model of camcorder is your video coming from and what format and resolution is it? Did you use Premiere Elements to get the video from the camcorder to your computer?
Have you ensured you have the latest version of Quicktime installed on your computer?

No sound when burn movie to dvd (premiere elements 3, sony vaio, vista)

Hi,
When I burn a movie to DVD using premiere elements I end up with no sound.
Analyzing the VOB with avicodec reports it has no audio track - and I get the same problem if burn to a folder or direct to a disc.
Exporting to mpeg or other formats works without problem.
Also - when I try the burn, I find a large .wav file in the temporary files folder, which seems to match the sound the DVD should have.
But for some reason PE isn't combining it into the VOB?
My current workaround is exporting as mpeg, and importing this to moviemaker and burning from there - but it's a pain to do this.
I saw some posts about this topic from last year - and mentioning VAIO as a common factor - but none of the sugggestions there have worked, and I can't find any solution/new info. Apologies if I've missed something in the forums.
Any info/suggestions would be much appreciated!
cheers,
Mark

Sadly, we see a number of problems that are unique to the VAIO.
Sony is notorious for rewriting the operating system to fit their needs. Still, you'd think, if Premiere Elements came bundled with it, it would at least work with the system.
I highly recommend manually updating the operating system and firmware (these things become outdated weekly, and outdated firmware can really wreak havoc on your machine), clearing off the junkware, optimizing Vista and making sure you have the latest version of Quicktime and, if you're using Premiere Elements 3, that you have installed the 3.02 patch. These links to the FAQ library at the top of this forum will show you how.
http://www.adobeforums.com/webx/.3bc43f9a
http://www.adobeforums.com/webx/.3bc448a7
http://www.adobeforums.com/webx/.3c057647
And, if all that fails, it might well be worth a call to Sony, since they supposedly built and tested their machine and software before they sold it.

Working with converted .mov files in Premiere Elements 2

I recently got a digital camera that records .mov clips with H.264 technology. I use it for back up when Im having problems with my regular camcorder. Of course I can work with these .mov files in QuickTime Pro with no problem. But in order to work with them in Premiere Elements 2, it appears I have to export it into the .avi format first. After exporting in QuickTime Pro, when I bring the new .avi file up into Premiere Elements, the color quality is retained, but much of the resolution is lost. Its very pixelated. I understand that .avi and .mov work differently in the way information is stored avi in chunks and mov in streams, but Im wondering if there is a way I can work around this. The reason why I got QuickTime Pro initially was to be able to convert my finished .avi videos made in Premiere Elements 2 into MPEG-4 files using the H.264 codec for better quality. And Im doing that all the time now with no problem. So I am wondering if when I reconvert the .mov clip thats been converted into .avi back into mpeg-4, will the resolution be restored? That is part of my question. The other part is regarding the initial conversion process. Are there settings in QuickTime Pro for converting .mov to .avi with as little loss in resolution as possible? The manual doesnt address this issue specifically. Any ideas or suggestions? OS is Windows XP Media Center edition, computer Sony Vaio dual processor. Thanks, Judy

Hi again Steve. I'm so embarrassed. After my initial reply to your message I went to the Adobe site to see if they even made Premiere for Mac and learned they don't. I also read a review in Wired that says Premiere 6 is just as good if not better than iMovie which they say has actually been downgraded. I'm using Premiere 2, so I thought I might consider upgrading. Then I watched "Steve's Story" and realized it was you. (Your daughter is a cutie! Adobe must love you.) So my question is this: Would my problem be solved by simply upgrading to Premiere 4? If I do that, would it be compatible with regard to catalog integration with Photoshop Elements 4 or would I have to upgrade to Elements 6? If I upgraded the whole package would my current Photoshop Elements 4 catalog transfer with all tags intact? This is vital for me to know because I rely on them heavily. I realize that I would be skipping a version in the upgrade. Is that possible? Does that matter? Please read my reply to Bill because it explains why I want to use those particular .mov files. Another question for you. I use your excellent book a lot. If I upgrade will it become useless? Finally, since you're the expert, let me tell you what I'm really aiming for and get your advice. I need to start composing my own musical soundtracks to my videos. I want to do it as I'm viewing the timeline. Therefore, I know I need to invest in a midi-capable keyboard or controller and software. The problem is that there are few controllers compatible with Windows XP Media Center Edition. I am told I would need to disable the XP Media Center registry keys for anything to work which wouldn't matter because I don't use Media Center features anyway (like TV hookup, media player, etc.). But messing with the registry sounds a little complex and dangerous to me. There's got to be an easier way. Do you have any advice or recommendations? Can you point me to any helpful resources? Now you see why I want a Mac? Everyone says all this kind of stuff would be so much easier with a Mac. Problem is I have a limited budget and would like to make the most with what I have. I hope I haven't overtaxed you with my questions. Thanks for your patience! Judy

No sound in .mov file in premiere elements 8

hi, i'm running premiere elements 8 in windows xp. i have several clips i wanted to edit that were given to me by a friend. they are in .mov file format. when i play them using quicktime they play perfectly, sound video everything. when i import them into elements though the video plays fine, but there is no sound. i even tried to edit one and then save it to my drive, but there was no sound in the file. what is the solution? thanks in advance for help.

.MOV files are not edited natively in PE and will present a number of issues, all or most of them will equate to heartache and depression.
Review this thread for a fix to smooth editing of .mov files using PE:
http://forums.adobe.com/message/2367563

Why does iTunes create disk errors when deleting movie files?

I use a Macbook Pro, OSX 10.7.5. When I delete movie file from my iTunes library I get disk errors. I need to option boot select the recovery disk and repair the disk. Deleting a movie file I have placed on my desktop with finder does not create any errors. Most of the movie files are created as .m4v movies. They all play just fine with my Apple TV. I have tried turning off the Apple TV and rebooting before I delee files but nothing seems to work.
Any ideas?
Lance

If you let iTunes organise your media folders then that is the way it is. An option would be to change the Media Kind to TV Show which would gather them togther in one folder, but in a different part of the library.
tt2

Sandbox error when adding video file [TSPExternalReferenceDataStorage newBookmarkDataRelativeToURL]

Keynote 6.2.2. has started giving me errors when I drag & drop a M4V movie file onto a slide:
11/3/14 2:17:02.605 PM Keynote[4280]: *** Error: -[TSPExternalReferenceDataStorage newBookmarkDataRelativeToURL:] TSPExternalReferenceDataStorage.mm:193 Error creating bookmark relative to URL file:///Users/myusername/Documents/notes/MyPresentation5.key/
11/3/14 2:17:03.000 PM kernel[0]: Sandbox: Keynote(4280) deny file-read-xattr /Users/myusername/Documents/notes/MyPresentationRev5.key
I believe this started sometime after I repaired my disk permissions.
I also notice that in a spotlight search for Keynote, the icon is missing.
This feels like a disk permissions issue or something. Any ideas?

I tried deleting Keynote.app and reinstalling it from the Mac App Store. It's still broken.
When I try to add a M4V file to keynote I get this error
11/3/14 7:02:00.716 PM Keynote[4968]: *** Assertion failure #1: -[TSDMovieCompatibilityChecker initWithAsset:] TSDMovieCompatibilityChecker.m:56 invalid nil value for 'asset'
When I open an existing presentation, I get dozens of these errors:
11/3/14 7:00:49.460 PM Keynote[4968]: *** Error: __59-[TSPExternalReferenceDataStorage performReadWithAccessor:]_block_invoke TSPExternalReferenceDataStorage.mm:251 Can't resolve URL
Sigh.

Error when adding csv file to sharepoint doc library

HELLO,
I have an issue when adding file csv to doc library and i didint understand why
private bool backUPDailyLogs(SPWeb web)
try
StringBuilder strCSV = GetStatistiques(web);
SPFolder myLibrary = web.Folders[ListNames.LogLibrary];
string fileName = "";
//Génération du nom de fichier
fileName = "TRACE_" + DateTime.Now.AddDays(-1).ToString("yyyyMMdd") + ".csv";
byte[] contents = Encoding.GetEncoding(1252).GetBytes(strCSV.ToString());
if (contents.Length > 0)
SPFile spfilelog = myLibrary.Files.Add(fileName, contents, true);
spfilelog.Item[FieldNames.LogLibrary.Periodicite] = GlobalConstants.Periodicite.Journaliere;
spfilelog.Item.Update();
return true;
catch (Exception ex)
//Dans le cas ou une éxception est levèe on change la valeur du flag pour intérompre l'éxecution du job pour éviter une perte de données
// Enregistrer l'erreur dans les ULS et alerter l'admin de l'erreur
GlobalTools.alertAdmin(" Une erreur s'est produite lors de consolidation des traces de statistiques", ex);
Log.LogString(LogCategories.Job.Statistiques, ex);
return false;
and the error is :
Message : Impossible d'ouvrir le fichier "http://WebSite/LogLibrary/TRACE_20140811.csv". StackTrace : à Microsoft.SharePoint.
SPFileCollection.AddStreamOrBytesInternal(String urlOfFile, Stream file, PutFileOpt fileOpt, String createdBy, String modifiedBy, Int32 createdByID, Int32 modifiedByID, DateTime timeCreated, DateTime timeLastModified, Object varProperties,
String checkInComment, Stream formatMetadata, String lockIdMatch, String etagToMatch, SPLockType lockType, String lockId, TimeSpan lockTimeout, Boolean validateRequiredFields, SPVirusCheckStatus& virusCheckStatus, String& virusCheckMessage, String&
etagNew, Boolean& ignoredRequiredProps) à Microsoft.SharePoint.SPFileCollection.Add(String urlOfFile, Byte[] file, Boolean overwrite, String checkInComment, Boolean checkRequiredFields) à Microsoft.SharePoint.SPFileCollection.Add(String urlOfFile,
Byte[] file, Boolean overwrite) à StatistiquesJob.backUPDailyLogs(SPWeb web)
Any Help will be great :)
Thanks

Any help please...

Video distortion when importing MOV file into Premiere Pro

On my mac my premiere is having issues when I import .Mov files. I was shooting on my Canon 70D DSLR at 30frames and when I import files the playback breaks up and is distorted at various points. It doesn't seem like all the files are doing this only some of them have this problem when they are imported. The footage was all shot under the same settings in the same 3 hour period. I tried exporting files and the distortion is still present in the exported media file. I've attached a screen shot of what it looks like.

Interesting that it's on the same frames ... have you certain effects that would impact those more than others?
Also ... only 8Gb RAM, sounds like one internal that's pretty much stuffed, and footage on an external ... PrPro runs a ton of crap through both the CPU & the GPU (depending on what you're doing and how much it "likes" your GPU/Vram) and also writes massive files to the database, media cache, and through the CPU use the OS's system cache typically. You've got a LOT of readin'/writin' going on, and with only 40Gb free there's not a lot of free space for things to be just parked for random access in a moment or two.
Also curious ... what's the connection to the external? USB2 or 3? Thunderbolt? eSATA?
Neil

Timecode error when capturing with USB in Premiere Elements 7

When trying to capture video from my DV I get an error "\src\Timecode.cpp-955" and PE7 crashes.
I upgraded from PE2 to PE7, and I just checked that it still works in the old version.
I'm using a USB cable, so the Device Control is set to USB Video Class and split scenes are set to content. The camera is a Panasonic NV-GS300 and I'm on Win XP Pro with SP3, Celeron 2.8 Ghz, 2GB RAM.
Any ideas?
Will a firewire solve my problem?

I would not recommend capturing over USB in Premiere Elements -- even though it supposedly works with USB Video Standard 1. The results are too inconsistent and problems, at least in my experience, are common. It's really a pretty obsolete video capture method.
Try it with FireWire and you'll likely see the problem go away.
But it still might not hurt to make sure everything is updated on your computer -- that you're using XP SP3 and that you have the latest Quicktime and firmware for your graphics card.
http://www.adobeforums.com/webx/.3c057647

Error when copying movie file

I get an error when trying to backup an iMovie file to an external hard drive.
Unexpected error occurred. Error code -1309.
Wattsup w/ that??
J.

Yes, reformatting will unfortunately wipe out the contents of the drive.
FAT32 has some limitations that make it not a good choice for storing movie clips. The biggest drawback is that the file size is limited to 2 GB, so if your movie clip is too long, you simply cannot store it on that drive.

Internal server error when adding a file item

Hi Gurus,
We have Portal 9.0.2.0.1. We add all our documents to portal as file item. I am getting the following error when I try to add a file item. The file size varies from 1 MB to 10MB. It's all .pdf or .doc files. I am able to add 1 or 2 files, then I get this error.
please post a reply if you have any idea about this one.
Thanks
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Oracle HTTP Server/1.3.22 Server at prtl.nw.us Port 7778

I suggest that you log a TAR and work with Oracle Support on resolving this problem.
Regards,
Jerry
PortalPM

Error when adding .MOV file to Premiere Elements 10

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