Error when calling up IGS(listenerrfc: unknown error)

Hello,
We have integrated IGS 640.2 running on os windows 2003 64 bit(BW 3.5) .When i call the IGS chart from the EP portal i am getting the following error messge
Error when calling up IGS(listenerrfc: unknown error)
When i run the report GRAPHICS_IGS_ADMIN i am getting a blank screen.
This is in the case of production server.
I am getting the graph when i run report GRAPHICS_IGS_ADMIN in my BW quality server ( with same version IGS 640.2 os windows 2003 32 bit).
I have followed the below stpes for re-constructionin BW prod:
Followed the Snote 458731
1. Checked the Rfc destination 'GFW_ITS_RFC_DEST' amd 'IGS_RFC_DEST'
2. I can see the monitoring page when i run http://IGSHOST:LISTENERHTTPPORT
3. Program id and gateway is properly maintained
4. It is not generating any dumps when i set the dump status to "dump_on"
but in BW quality - dump file is getting generated
I can't switch on trace because it requires resatrt of teh server which is not possible in production.
I can see service called SAP IGS in BW qualitybut it is missing BW production.
Apart from that evrything looks similar in both quality and production server.
Can anyone advice me on how to fix this issue.
Appreciate your response.
Thanks in advance.
Vadi

Check the following Note : 454042
In rz20 you can find the IGS as the Internet Graphics Server in the monitor set SAP CCMS Monitors for Optional Components.
When you double-click on this entry a hierarchy with performance values should be displayed. If no hierarchy is displayed, even though the IGS is running, call transaction se38 and execute the program graphics_igs_admin. Choose Environment ® Switch on CCMS to activate the IGS display in rz20.

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Hi AHP,
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Error When Calling Up IGS (ListenerRfc: unknown interpreter)

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Have you resolved the problem I am also facing the same problem even after updating to patch level 16.
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mt.so] of type [XMLCHART] loaded and enabled
[Thr 01] [InterpreterManager::LoadInterpretersFromPath] Interpreter [/usr/sap/BP1/DVEBMGS00/igs/lib/gfwchart_
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[Thr 01] [InterpreterManager::LoadInterpretersFromPath] Interpreter [/usr/sap/BP1/DVEBMGS00/igs/lib/imgconv_m
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i am getting error Error When Calling Up IGS (Error opening an RFC connection.)
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I am working on webreports , while displaying graphs i am getting an error:Error When Calling Up IGS (ListenerRfc: unknown interpreter)
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IBM-India

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Thank you.

<pre>
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</pre>
Edited by: Mark Young on Sep 10, 2009 2:13 PM

I just wanted to provide an update to this. I did find a work-around for this, but I cannot explain it. The post I added to a related thread on 23 Sept. 2009, Trying to change the data source for a Crystal Report. (thread 1472257), explains a work-around I found for that problem. It seemed to resolve this one simultaneously.


I don't know why it works. If anyone has a comment or some insight, it is welcome. Thank you in advance.

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read the original message
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"Anthony Fryer" <[email protected]> Ð´ÈëÏûÏ¢ÐÂÎÅ
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Error when calling up IGS(listenerrfc: unknown error)

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