Error when closing Adobe Reader

When closing a pdf-document opened by Adobe Reader I get often (not always) the error window
Problemsignatur:
Problemereignisname:    BEX
Anwendungsname:    AcroRd32.exe
Anwendungsversion:    9.3.3.177
Anwendungszeitstempel:    4c1d77af
Fehlermodulname:    Updater.api_unloaded
Fehlermodulversion:    0.0.0.0
Fehlermodulzeitstempel:    4c1d65ab
Ausnahmeoffset:    6f59da0f
Ausnahmecode:    c0000005
Ausnahmedaten:    00000008
Betriebsystemversion:    6.1.7600.2.0.0.768.3
Gebietsschema-ID:    1031
Zusatzinformation 1:    ac2d
Zusatzinformation 2:    ac2d4d93f130824cf6e0604c6efd7140
Zusatzinformation 3:    fc43
Zusatzinformation 4:    fc432586ebf8c5580efaba8ac38abb52
Lesen Sie unsere Datenschutzbestimmungen online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0407
Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
C:\Windows\system32\de-DE\erofflps.txt
I have deinstalled and installed the reader but there is the same effect.

Mozilla doesn't host any Adobe programs for downloading.
Adobe support is here.
http://forums.adobe.com/index.jspa

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How do I disable Acrobat reader for checking if the ARM Service is present?
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I have already tried removing the reg keys in the package that refer to ARM, but this hasn't worked.
Is there a step I need to take before sequencing that will resolve this?
Thanks for the help. Event log entry follows.
The event viewer gives me further details on the event:
Log Name: Application
Source: AdobeARMservice
Date: 10/31/2014 3:53:38 PM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: some-machine
Description:
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="AdobeARMservice" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-31T19:53:38.000000000Z" />
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<Channel>Application</Channel>
<Computer>swv-w2k12r2-102</Computer>
<Security />
</System>
<EventData>
<Data>Service started</Data>
</EventData>
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Thanks

Adobe has an how-to for that;
http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/appv.html, though it doesn't refer to the ARm service. Firthermore it is written for App-V 4.x,
so the steps may be a little bit different.
http://stealthpuppy.com/adobe-reader-xi-deployment/ a first-stop-source.
Falko
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"No screen reader support" error when launching Adobe Reader 9.1

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BYe
[sig deleted by host]

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That happens during the download, or during the install? Is there anything else beside the number 1935?
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Message was edited by: denm

Thanks Pat W. I stand corrected. The error report occured during installation. My Pictures and the Adobe folders reside in My Documents - the path(?) C:Documents and Settings/Denise/My Documents/My Pictures. The Adobe folder also resides in the My Documents folder but not within the My Pictures folder. Just wondering where the Adobe folder should be. If I have an external drive on and a backup copy of Adobe is in it, would that be what you mean by a folder in "My Documents" is pointing to somewhere other than the C: drive? I have turned off my external drive and retried the download. Not successful. Will try your last tip re: the support site from microsoft. Thanks for any other clarification you can provide.

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