Error when creating a ReportDocument object in ver 11.5.3300.0

Question

When I try to create a new ReportDocument from .NET the application exists with no other information. There is an event log entry similar to this one:
Faulting application CrystalTest1.vshost.exe, version 9.0.21022.8, time stamp 0x47316898, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x04525da0, process id 0x10fc, application start time 0x01c9c2d6d624913d.
Investigating more I tracked down that the error happens when I try to create various COM objects from Crystal Reports (for example by running the following vbscript: Set o = CreateObject("CrystalClientDoc.ReportClientDocument")). The error is always an Access Violation in cachemanager.dll on address 3f8691b5:
3F869172 push ebx
3F869173 push esi
3F869174 push edi
3F869175 push 3F873464h
3F86917A call dword ptr ds:3F86C04Ch
3F869180 mov ebx,dword ptr esp+10h
3F869184 mov esi,eax
3F869186 mov eax,dword ptr esi
3F869188 mov ecx,esi
3F86918A mov dword ptr esi+4,ebx
3F86918D call dword ptr eax+8
3F869190 push esi
3F869191 lea edi,esi+14h
3F869194 push eax
3F869195 mov ecx,edi
3F869197 call 3F8690EE
3F86919C mov edi,dword ptr edi
3F86919E push edi
3F86919F push 0FFFFFFFCh
3F8691A1 push ebx
3F8691A2 call dword ptr ds:3F86C254h
3F8691A8 push dword ptr esp+1Ch
3F8691AC push dword ptr esp+1Ch
3F8691B0 push dword ptr esp+1Ch
3F8691B4 push ebx
3F8691B5 call edi
3F8691B7 pop edi
3F8691B8 pop esi
3F8691B9 pop ebx
3F8691BA ret 10h
The full stack trace is:
00455B60()
cachemanager.dll!3f8691b7()
http://Frames below may be incorrect and/or missing, no symbols loaded for cachemanager.dll
user32.dll!7735f8d2()
user32.dll!7735f794()
user32.dll!7735f73d()
user32.dll!77360817()
user32.dll!773539f7()
ntdll.dll!771f99ce()
user32.dll!77353cf7()
user32.dll!77353b94()
user32.dll!77353cc3()
atl71.dll!7c12c51d()
atl71.dll!7c12c633()
atl71.dll!7c121653()
user32.dll!77353d9a()
cachemanager.dll!3f86922f()
cachemanager.dll!3f86949e()
cachemanager.dll!3f869600()
cachemanager.dll!3f868aec()
msvcr71.dll!7c349565()
kernel32.dll!760e4911()
ntdll.dll!771de4b6()
ntdll.dll!771de489()
The address called at 3f8691b5 seem to always contain the following data in my case:
00455B51 00 00 add byte ptr eax,al
00455B53 00 00 add byte ptr eax,al
00455B55 00 00 add byte ptr eax,al
00455B57 00 DA add dl,bl
00455B59 44 inc esp
00455B5A 44 inc esp
00455B5B 3A 00 cmp al,byte ptr eax
00455B5D 00 00 add byte ptr eax,al
00455B5F 8B db 8bh
00455B60 C7 44 24 04 70 1F F4 01 mov dword ptr esp+4,1F41F70h
00455B68 E9 4E 39 41 3F jmp 3F8694BB
00455B6D 00 00 add byte ptr eax,al
00455B6F 00 DF add bh,bl
00455B71 44 inc esp
00455B72 44 inc esp
00455B73 3A 00 cmp al,byte ptr eax
00455B75 00 00 add byte ptr eax,al
00455B77 88 E0 mov al,ah
00455B79 66 45 inc bp
00455B7B 00 90 5B 45 00 B8 add byte ptr eax-47FFBAA5h,dl
The data and the address seem to be always the same in my case.
I am running 32-bit Vista Ultimate on a dual core Intel Centrino CPU. I have a Crystal Reports Deployment suite installed. The cachemanager.dll is 106,496 bytes and the file version is 11.5.8.998
Pelase help!

Answer 1

Hi Ludek,
Thanks for looking into this.
> What version of .NET are you using?
I have all version of .NET installed but please note that .NET is not required to reproduce the problem. Please read again my initial post. The error can be reproduced with this single line of VB Script and there is no .NET involved:
Set o = CreateObject("CrystalClientDoc.ReportClientDocument")
The same can be reproduced by creating a new ReportDocument object from .NET in any type of .NET application.
> What CR Service Pack are you on?
I haven't installed any additional service packs. Please see the versions of the files I have on my system to figure out the service pack:
Crystaldecisions.Crystalreports.Engine.dll file version = 11.5.9708.998
cachemanager.dll file version = 11.5.8.998
clientdoc.dll file version = 11.5.8.998
The other computers where all works good have the same versions installed.
> What .NET Service Pack are you on?
All latest service packs and updates from Microsoft are installed
> What is the version of the CR assembly crystaldecisions.Crystalreports.engine.dll referenced in your application?
The assembly version is 11.5.3700.0, file version: 11.5.9708.998, file size: 393,216 bytes
> Is this a web or a win app?
The error happens in btoh web and windows forms applications as well as by simply trying to create the Crystal COM object directly from VB Script without involving any .NET. So the same error will occur if CR are used from VB6 for example.
> What OS are you on?
Again as per my original post I am using a 32-bit Vista Ultimate on a dual core Intel Centrino CPU
> What happens if you try to run an existing application?
I get a crash in unmanaged code in cachemanager.dll at 0x3f8691b7. All the details are in my original post (scroll up). When this happens in a .NET application, the process is terminated and Vista shows a message that the program has stoped working. There is an error in the event log (see my original post)
> There are different ways of instantiating a report. The sample app vbnet_win_simplepreview has all of these. Running the app with the different options may give us a clue... Was Crystal Reports installed before .NET or after?
Crystal Reports Basic for Visual Studio 2008 was installed with VS 2008. After that I installed Crystal Reports Server Deployment
> Have you tried to reinstall Crystal Reports?
Yes I did reinstall both Crystal Reports Basic for Visual Studio 2008 and Crystal Reports Server Deployment in reverse order (i.e. the server deployment first and then the basics)