Error when creating system message
Hello all...I have performed the config of the Service Desk by closely following SPRO and the blogs available from SAP. However when I attempt to create a message in our satellite system, I receive the following message after logging into the SM system:
Error in local message system: For object DNO_NOTIF , number range interval 01 do Message was not created
I have confirmed the number range has been changed to 01 as per the instructions.
Additionally when I attempt to create a message directly in the SM environment, I get the following error:
Because of error 513, no message was created in Support Desk System
We are using SM 4.0, Solaris, Oracle. Any help you can offer would be greatly appreciated!
Thank you.
Hello john,
DNO_NOTIF is used to create internal and external number ranges.
for SLF1-> assign the internal number range and then
SLF2 & SLF3 -> assign the external number range
DNO_CUST01 is used to assign the message categories to these number ranges.
Also please make sure to add 2 zeros to the number ranges as ABA notification ( Msg form satellite) would be 12 characters long. To make it in sync with CRM number range you have to do the same.
Let me know if this helped you by awarding suitable points.
Br,
Sri
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