Error when downloading itunes extra from icloud

I purchased 2 movies from itunes and wanted to put them on my kids ipods and iphone, but i can't. The movies will not go into the ipod (nano), I get a message that says that i need to download the full movie content before syncing. I've tried to but the only thing that dowloads is the movie the rest (itunes extra content) will not download.

I've done some searching on this forum and found another thread where people have resolved this problem:
http://discussions.apple.com/thread.jspa?messageID=8055784&#8055784

Similar Messages

  • Errors when downloading itunes extras for movies

    what do i need to do to get some itunes extras to download on my computer? I keep getting an error message of (err= -19) but when i go to retry to download them it just goes back to the error message.

    I have just received an e-mail from Apple iTunes Support and they have issued me with a FULL refund of the purchase price of Avatar and the ( seemingly ) unobtainable iTunes Extras!
    I seemed to be getting nowhere after Apples iTunes Support put me through the ringer making me re-try the download ( twice! ); delete my downloads folder and re-try the download AGAIN; and finally having to re-setup my old HP DV7 laptop ( I'm currently using a 17" MacBook Pro Retina ) and retry the download yet AGAIN!
    Needless to say the outcome in each case was exactly the same! Avatar the movie downloads perfectly and The Extras file fails at zero% with TWO error 8003s!
    Through all this I did everything, no matter how seemingly stupid it seemed that was asked of me and CONTINUED to insist that the fault was on their side and NOT mine!
    iTunes support have finally advised me that they don't know when or even IF the file will be checked/repaired and in view of that and that I am a valued customer ( I'd want to be after buying 1.5TB of Music, Movies and TV Shows ) that they would refund me the FULL price I paid for the Movie and Extras!!
    So, I would urge ALL of those who have written to this forum to write again to iTunes Support and DEMAND full refund for a faulty product ( the Movie PLUS Extras ), citing MY SUCCESS as precedent for that refund.
    I'm saddened that it seems impossible to make Apple fix this file, but at the very least we should be re-imbursed for our trouble ( and our ability to put up with sh*t <sigh> )
    So, good luck and start demending your right to a FULL refund!
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    If you were not able to view the rented movie, you may want to report the issue with your purchase:
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    Thanks for posting the link.  That worked for me just fine.  I had previously uninstalled & reinstalled Itunes but that didn't work because I was not removing all the folders associated with it. Have a great week!

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    So I have recently purchased Avatar, and I saw the nifty iTunes Extras badge, which further encouraged me to buy it.
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    I have just received an e-mail from Apple iTunes Support and they have issued me with a FULL refund of the purchase price of Avatar and the ( seemingly ) unobtainable iTunes Extras!
    I seemed to be getting nowhere after Apples iTunes Support put me through the ringer making me re-try the download ( twice! ); delete my downloads folder and re-try the download AGAIN; and finally having to re-setup my old HP DV7 laptop ( I'm currently using a 17" MacBook Pro Retina ) and retry the download yet AGAIN!
    Needless to say the outcome in each case was exactly the same! Avatar the movie downloads perfectly and The Extras file fails at zero% with TWO error 8003s!
    Through all this I did everything, no matter how seemingly stupid it seemed that was asked of me and CONTINUED to insist that the fault was on their side and NOT mine!
    iTunes support have finally advised me that they don't know when or even IF the file will be checked/repaired and in view of that and that I am a valued customer ( I'd want to be after buying 1.5TB of Music, Movies and TV Shows ) that they would refund me the FULL price I paid for the Movie and Extras!!
    So, I would urge ALL of those who have written to this forum to write again to iTunes Support and DEMAND full refund for a faulty product ( the Movie PLUS Extras ), citing MY SUCCESS as precedent for that refund.
    I'm saddened that it seems impossible to make Apple fix this file, but at the very least we should be re-imbursed for our trouble ( and our ability to put up with sh*t <sigh> )
    So, good luck and start demending your right to a FULL refund!
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    worked like a charm!  I know PSE but don't know computers that well:))

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    I am running the same version of OS X and I get the same error message on iTunes 8.02. I also bought and cannot install iWork 08. Sure would like to know what the issue is if you find out.

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    The further information area also has notes on your first issue.
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