Error when entering serial

Hello,
I purchased the CS6 Design and Web Premium. I installed it on one computer at home. I don't have the CD anymore, but I have the serial number.
When I try installing it from the internet on my work computer using the serial number I have I get a message
This serial number is not valid for CS6 Design and Web Premium
How can I solve it?

Moving this discussion to the Downloading, Installing, Setting Up forum.
Sorceress did you download the installation files from Download CS6 products?  If so then please verify you are using the serial number located under your account at http://www.adobe.com/.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

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    Dsr Transaction : 9b5fb5c0bd7011dc86de005056bd7d22
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    Level : 0
    Message Code :
    Message Type : 1
    Relatives :
    Resource Bundlename :
    Session : 140
    Source : com.sap.portal.prt.runtime
    ThreadObject : Thread[PRT-Async 1,5,PRT-Async]
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    Hi everybody
    Really was a newbie question then. Thanks very much.
    Just in another newbie reads this thread and scratches his head. There is also a document with the standartpermissions for the portal from SAP:
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    Beat

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