Error when installing Dreamweaver CS6 from Master Collection on Mac OS 10.7.1 or 10.6.8
Full error log at <http://pastebin.com/r208XaqY>
Short error message below
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ... WARNING: DW065 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 1 warning(s)
WARNING: DW065: Display requirements not met for {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0
----------- Payload: {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirarpAhfff/Assets1/Adobe Dreamweaver CS6.app/Contents/Resources/SharedImages/904.png" to "/Applications/ThirdParty/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Resources/SharedImages/904.png" (Seq 1746)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1746)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure
I have tried installing both from a standard account and from an admin account. The same error occurs each time.
Hi Michael,
The final issue I mentioned is not with the installation but with the first launch.
My solution was to:
Open System Preferences at the Accounts pane
Click on the Lock icon in order to make changes, and enter an admin user name and password.
Select the standard user account that is to use Dreamweaver
Check the Allow User To Administer This Computer checkbox
Reboot the computer
Launch Dreamweaver from the user's account (now with admin privileges)
Dreamweaver does whatever it is that it needs admin privileges for
Repeat steps 1 to 3
Uncheck the Allow User To Administer This Computer checkbox, so that the user goes back to a standard account
Reboot the computer
Dreamweaver will now launch happily from the chosen user's standard account.
I imagine that it would not take a whole morning to fix Dreamweaver CS6 so that it throws up a "Please give me temporary Admin privileges" dialog on first launch. It might also not take that much longer to do whatever it is that it has to do on first launch in a folder where admin privileges are not required.
This would save hours of frustration on the part each of the thousands of end users who are likely to encounter these symptoms.
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I have been having a problem installing encore cs5 into my Dell xps studio 8100. the machine is literally three days old and aside from the os, there's nothing else installed in it.
I was able to run the installation for CS5 without any issues until it got to encore. everything else installed without an issue but it refuses to install encore. I have installed the same master collection on another machine, a little older than the new dell, and it installed flawlessly. But on the new machine, no dice.
I have posted below the error msg logs i received from the install. Any help would be much appreciated please.
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 3 error(s), 8 warning(s)
WARNING: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}
WARNING: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}
WARNING: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}
WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
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ERROR: - Adobe Encore CS5: Failed due to Language Pack installation failure
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Errors when installing Photoshop CS6
I am having a similar issue trying to download PS via CC.
Mac OSX
Here are the details from the installation error:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DS001 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 13 error(s)
----------- Payload: Camera Profiles Installer 7.0.0.0 {539AEF15-3A2B-4A31-A587-7E90F7D9C700} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCameraRawProfile7.0All/AdobeCameraRawProfile7.0All.dmg. Please verify that the disk image is not corrupt.
----------- Payload: Adobe Player for Embedding 3.3 3.3.0.0 {2591B843-8028-4395-9DEE-03AF8D631539} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeAPE3.3-mul/AdobeAPE3.3-mul.dmg. Please verify that the disk image is not corrupt.
----------- Payload: PDF Settings CS5 10.0.0.0 {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePDFSettings10-mul/AdobePDFSettings10-mul.dmg. Please verify that the disk image is not corrupt.
----------- Payload: Adobe SwitchBoard 2.0 2.0.0.0 {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/SwitchBoard2.0All/SwitchBoard2.0All.dmg. Please verify that the disk image is not corrupt.
----------- Payload: AdobeCMaps CS6 4.0.0.0 {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCMaps4-mul/AdobeCMaps4-mul.dmg. Please verify that the disk image is not corrupt.
----------- Payload: Suite Shared Configuration CS6 3.0.0.0 {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeSuiteSharedConfiguration3-mul/AdobeSuiteSharedConfiguration3-mul.dmg. Please verify that the disk image is not corrupt.
----------- Payload: Adobe Utilities CS6 4.0.0.0 {4F427880-01EA-4E0F-AAE2-9ADE97563A21} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeUtilities4.0-mul/AdobeUtilities4.0-mul.dmg. Please verify that the disk image is not corrupt.
----------- Payload: Adobe XMP Panels 4.0.0.0 {148542D8-49CA-482A-A334-1D54C5A9D53B} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeXMPPanelsAll/AdobeXMPPanelsAll.dmg. Please verify that the disk image is not corrupt.
----------- Payload: AdobePDFL CS6 10.9.0.0 {557F9FD3-EED8-43D7-AF29-0F19CA832728} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePDFL10.9-mul/AdobePDFL10.9-mul.dmg. Please verify that the disk image is not corrupt.
----------- Payload: AdobeTypeSupport CS6 11.0.0.0 {A0F72081-99FB-4FFA-AE1A-62B5A656CAC1} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeTypeSupport11-mul/AdobeTypeSupport11-mul.dmg. Please verify that the disk image is not corrupt.
----------- Payload: Photoshop Camera Raw 7 7.0.0.0 {CFC3110A-491C-4DBF-A97D-66C567600A2F} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCameraRaw7.0All/AdobeCameraRaw7.0All.dmg. Please verify that the disk image is not corrupt.
----------- Payload: Adobe Photoshop CS6 Support 13.0.0.0 {1F955A4A-F365-4379-AEE2-B7C83E1AA883} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePhotoshop13-Support/AdobePhotoshop13-Support.dmg. Please verify that the disk image is not corrupt.
----------- Payload: Adobe Photoshop CS6 Driver 13.0.0.0 {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePhotoshop13-Driver/AdobePhotoshop13-Driver.dmg. Please verify that the disk image is not corrupt. -
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WA_Site Tools_Progress.htm
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Exit Code: 24
-------------------------------------- Summary --------------------------------------
- 10 fatal error(s), 45 error(s), 21 warning(s)
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {D5CC77BE-BC5B-424E-8E45-DF60AFF7BE9C} Pixel Bender Toolkit 2.0.0.0 is already installed and the session payload {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {66173EC7-974E-4652-9468-4A93D2481BF0} CSXS Story Extension 1.0.0.0 is already installed and the session payload {3450d4c5-a82b-4428-a512-842ee1555a14} CSXS Story Extension 2.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {40F95A03-885A-45fb-9A14-486BEFEDDF34} Adobe Flash Player 10 Plugin 10.1.52.14 is already installed and the session payload {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} AdobeColorCommonSetRGB 3.0.0.0 is already installed and the session payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} AdobeColorCommonSetRGB 3.1.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} AdobeColorCommonSetCMYK 3.0.0.0 is already installed and the session payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {7E5AA19B-0B85-4f44-BA26-728851489200} Adobe Flash Player 10 ActiveX 10.1.52.14 is already installed and the session payload {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} AdobeOutputModule 3.0.0.0 is already installed and the session payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} AdobeOutputModule 3.1.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0 -----------
FATAL: DB005: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (26) file is encrypted or is not a database
WARNING: DS007: TotalSize property not set in data base
FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
ERROR: DB008: Cannot fetch entries from Assets table
FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
FATAL: DB005: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (26) file is encrypted or is not a database
WARNING: DS007: TotalSize property not set in data base
FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
ERROR: DB008: Cannot fetch entries from Assets table
----------- Payload: {71BC8278-815D-4F8C-8FA5-C6F782C73892} Adobe CSXS Infrastructure CS5.5 2.5.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {CE75F5DB-8CA3-4E84-A30E-AF9160006105} Adobe Player for Embedding x64 3.1 3.101.0.0 -----------
FATAL: DB005: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (26) file is encrypted or is not a database
WARNING: DS007: TotalSize property not set in data base
FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
ERROR: DB008: Cannot fetch entries from Assets table
FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
FATAL: DB005: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (26) file is encrypted or is not a database
WARNING: DS007: TotalSize property not set in data base
FATAL: DB005: sqlite prepare: 'SELECT * FROM Assets' (26) file is encrypted or is not a database
ERROR: DB008: Cannot fetch entries from Assets table
----------- Payload: {EF45880C-DD84-46C3-A054-0BC5F76A6BBE} Adobe Photoshop CS5.1 Support 12.1.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {941E2A8F-345E-11E0-9215-0024E8692489} Adobe Device Central CS5.5_DeviceCentral3.5LP-en_GB 3.5.0.0 -----------
ERROR: DW001: Set payload cancelled status
ERROR: DW049: Payload {0215A652-E081-4B09-9333-DC85AAB67FFA} has an action "install" but no resultState
ERROR: DW049: Payload {0669F23C-1B69-41B4-A3ED-4F54A5986D66} has an action "repair" but no resultState
ERROR: DW049: Payload {08EF22BC-43B2-4B4E-BA12-52B18F418F38} has an action "install" but no resultState
ERROR: DW049: Payload {10355145-8A4C-47F3-994B-B9B81B4DABF5} has an action "install" but no resultState
ERROR: DW049: Payload {11C0657F-2BD4-4CBC-87F3-9455DC91886E} has an action "repair" but no resultState
ERROR: DW049: Payload {1FEB691B-39ED-4343-99D6-CACDAD879D8C} has an action "install" but no resultState
ERROR: DW049: Payload {23767F5D-A80C-4264-B8EA-ED4085FC332A} has an action "install" but no resultState
ERROR: DW049: Payload {24586955-A50A-4E76-AF2C-7F8EB833FBB1} has an action "install" but no resultState
ERROR: DW049: Payload {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810} has an action "install" but no resultState
ERROR: DW049: Payload {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} has an action "install" but no resultState
ERROR: DW049: Payload {3450d4c5-a82b-4428-a512-842ee1555a14} has an action "install" but no resultState
ERROR: DW049: Payload {35ED8892-98E5-488A-A23C-6DB842A46EA5} has an action "install" but no resultState
ERROR: DW049: Payload {43A1C48E-3E50-410e-951C-E17A66BBF824} has an action "install" but no resultState
ERROR: DW049: Payload {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317} has an action "install" but no resultState
ERROR: DW049: Payload {4A8546D0-CEDF-48C1-9BA1-DD5B4ADFC154} has an action "install" but no resultState
ERROR: DW049: Payload {50D2A553-2839-469E-B87D-86DC8C104745} has an action "install" but no resultState
ERROR: DW049: Payload {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} has an action "repair" but no resultState
ERROR: DW049: Payload {6C7D437A-D2E9-4FE9-A4D9-A6329860835C} has an action "repair" but no resultState
ERROR: DW049: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "repair" but no resultState
ERROR: DW049: Payload {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} has an action "install" but no resultState
ERROR: DW049: Payload {970C9F3A-39C5-480B-BE51-7C70AB9F84DB} has an action "install" but no resultState
ERROR: DW049: Payload {B55FDCCB-8A45-4943-8D90-585C3490A032} has an action "repair" but no resultState
ERROR: DW049: Payload {CBBBB5DB-8EF3-40D7-A9FE-5A69100C1EED} has an action "install" but no resultState
ERROR: DW049: Payload {CBDD7465-CE11-4A58-9497-C370B65923F1} has an action "repair" but no resultState
ERROR: DW049: Payload {D0C50427-0E90-4821-91F3-D9476235901F} has an action "install" but no resultState
ERROR: DW049: Payload {D57FC112-312E-4D70-860F-2DB8FB6858F0} has an action "install" but no resultState
ERROR: DW049: Payload {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has an action "install" but no resultState
ERROR: DW049: Payload {DD18D60C-87B1-47D9-8312-67508B402FB9} has an action "install" but no resultState
ERROR: DW049: Payload {E348E466-429A-4FB0-AFCF-8306C16BBFF1} has an action "install" but no resultState
ERROR: DW049: Payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} has an action "repair" but no resultState
ERROR: DW049: Payload {EB186BF2-0A84-40A2-B794-0326D3DF9973} has an action "install" but no resultState
ERROR: DW049: Payload {F37EA9EC-638F-4E61-BED4-BDB10461D73B} has an action "install" but no resultState
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed
ERROR: DW050: - Pixel Bender Toolkit: Install failed
ERROR: DW050: - Adobe Player for Embedding x64 3.1: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.1: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: User cancelled installation
ERROR: DW001: User cancelled the operationAbhishek.subhikhi I would recommend following the steps listed in Install log error "Exit Code: 19" | Creative Suite 5, CS5.5. Please respond to this thread if you have any questions about the listed steps.
-
Error When Trying To Download CS5 Master Collection
When I try to Download the CS5 Master Collection Trial, using the downloader provided it only downloads the .exe file but the compressed file is not downloaded. It says calculating time 0bytes out of 276bytes transfer.
If i try to directly download the file i get this error
Access denied due to security policy violation
Reject ID: 4bdb4c37-27-14010a0a-7b6
Any clue what is causing this?
I can download any other suite just fine.Manish,
The download fails for me with this message:
I'm downloading in Safari on a MacBook Pro, Mac OS X 10.9.3. -
Install failure CS6 trial Master Collection
Exit code: 20. no fatal errors, no errors, no warnings. I downloaded and ran the Adobe CS clean up tool. Win 8 Pro. New computer 64 bit, 4 MB ram, 380 GB free disk space. Ideas?
Did you manually review your installation log files? They should indicate the error which is causing you to face this difficulty. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
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Cannot find device or file error when installing 6.1 from cd or from hard drive
installation error - LabVIEW 6.1 AUG 2000 - this is the only software I had a problem installing
Contact NI for support at ni.com/ask. You will need to provide extensive information about your system.
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Hi,
When I try to install a trial product like photoshop cs6 or master collection cs6 I keep getting the error " Installer failed to initialized". I used Adobe cleaner to remove all cs6 products and tried again, but no luck, the same error.
I opened the the log file and found that line :
[FATAL] Setup - Error installing C:\Users\moshe-a\Desktop\MasterCollection_CS6_LS6\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
Any idea how to fix the problem?
Thank you, Momustart at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
Hello,
I am Unable to install Dreamweaver CS6 Upgrade from CS4 from Hard Drive DUMP -
Error :Installation Failed
Adobe Genuine Software Verification Failure
The product you are trying to install is not an adobe Genuine Software and appears to be counterfeit.
Can any one help me with this issue. I earlier installed it from DVD but, i am unable to find DVD. I have a copy of full DVD Dump in network.
Can someone help me fix the issue.
Note: I have installed Dreamweaver CS4 with serial number.and am trying to install upgrade over cs4.
Please help.
Thank you,
SinIt was because i was installing directly from network dump.
I've managed to install and register software.
Thanks and my problem is resolved. -
Error when installing free trial of Dreamweaver cs6
I have a Mac with OSx Lion. I wanted to try out Dreamweaver CS6, however, the trial installation failed on me several times. I've tried enabling the root user and repairing the disk utility to see if it would be of any help, however the installation is still unsuccessful.
This is the error I receive each time:
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 418)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 418)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure
I can't think of what else to do. Please help!Hi scooter.404,
Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
for information on how to review your installation logs -
Error when installing Adobe Illustrator CS6 (64bit)
Hello everybody,
I've been trying to install all packages inside Creative Suite 6 Design Standard CD but the installation fails, then decided to install one by one and noticed the error comes only when installing Illustrator CS6 (64bit).
My PC is runing windows 7 64bit and the error it appears says: win32 cabinet self-extractor stopped working.
Could anybody give me a hand with this issue, I already look on the web but couldn't find something that really helps me.
Br
AngieIf you are installing from a CD/DVD I don't think you have a Cloud suite
First, try the Next link for a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
For future product questions, you will most likely get better answers in the specific product forums
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right to open the drop down list and scroll -
Getting an "installer failed to initialize" error when installing CS5 from CD
Getting an "installer failed to initialize" error when installing CS5 from CD
Mac OS X Version 10.7.5Try using the Adobe Creative Suite Cleaner Tool
helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html
If you continue to have problems getting the CD installation to work you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
CS5:
http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
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