Error when jumping to the OLTP system

Hi Gurus,
Some data loads are failed, when our BI consultant tries to analyse the issue, he getting the error " error when jumping to the OLTP system " " Screen output without connection to user"
We are using BI and ECC 5.0 as back end system.
Please let us know how to resolve the issu.
Thanks in advance
VJ

Hello,
I have changed user to Dialog user but still the the same issue.
Please guide me how to go ahead.
VJ

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Error when jumping to the OLTP system

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