Error when launch MaxDB studio for first time

Dear, Experts
I faced with one issue for launch MaxDB studio for first time.
It reported:
Connect user failed
SAP DBTech JDBC: Cannot connect to jdbc:sapdb://.../.UMDB [Restart required].
Creating default user management failed
Could not create database ".UMDB": [C:\sapdb\clients\DatabaseStudio\pgm\dbmcli.exe] > ERR, -24832, ERR_SHMNOTAVAILABLE ...
Could you please help me on this?
Thank you in advance.
Best Regards

If not solved yet...
What says appsrv.log ? Which user are you using to start the appserver ? Which user have you specified when sreating the database ?
Nicolas.

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