Error when opening a B1 generated PDF

Hi,
I have a client who has a problem with exported PDFs.
The export from B1 appears to go smoothly, but when opening the PDF after export they get a error message from Acrobat Reader stating "this is not a supported format, or the file is damaged".
Any ideas on what could be wrong?
Kind regards,
André

Hi André,
What is the version for their Acrobat Reader?
Thanks,
Gordon

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