Error when opening a workbook with mandatory variables

BEx analyzer displays an error message window in the same time as the variable popup window.
The worbook is linked to 1 query that uses 2 mandatory variables (month ?, year ?), and was defined in the test system.
I assume that values are thus saved within the workbbok.
The developper had 0bi_all autorisation.
When a reporting user is opening it (also in the test system), the error message is displayed.
This happens only the 1st time when Analyzer is started, and by clicking on the OK button, we are able to run the query.
The next workbook refresh runs without the error message display.
Question = does anybody know the reason of this, and how to avoid the error message ?
more infos:
error message E019(R9E) appears for each variable (thus, 2 time with a query with 2 variables):
Help type 5 is not valid for the platform NONE
Exception 5 occured while calling IWB_HTML_HELP_URL_GET
the details of this error message is:
Diagnosis
   You tried to start the online help with help type on platform. Help type is not supported on this platform.
System Response
   Profile parameter eu/iwb/help_type must contain a valid help type.
Diagnosis
   The documentation is not correctly connected to the BI server.
System Response
   The documentation cannot be displayed.

i checked the query and authorisation with RSRV, but this didn't help, furthermore, a lot a functions are not implemented in the system, sorry.
i also changed the query and workbook, and i think that it depends on the workbook release 3.x or 7.
imagine following situations: same query 7.0, same workbook 7.0
with BI7
1) opening the query with variables doesn't display the error message
2) refreshing the workbook with the query with variables displays the error message (only for a non mandatory variable - as soon as there is a variable, the error message is displayed)
3) refreshing the workbook with the query without variables doesn't display the error message
with BW 3.x
4) refreshing a new workbook 3.x with the query with variables doesn't display the error message
i also investigate in the function modules for workbooks (RS...), but nothing helped.
i still think that it is linked to authorisations, because with sap_all, the message isn't displayed.
how can i continue ?
Edited by: Claire Mignerey on Mar 17, 2009 2:37 PM

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