Error when publishing to Business Catalyst

I got the following error while I was publishing the site:
"Error uploading file bg-tile.png. Click Resume to try again. If this problem persists, try again later."
What should I do?

Hello,
Are you using the Muse file provided in the sample file? I just tested it using the Publish.muse file and was able to publish without error.
Thank you,
Ed Sullivan

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How do I get my code changes to show when published in Business Catalyst?

I have created my website using !Adobe Muse and have used the Ecwid ecomm widget to integrate a shop. As I wasn't happy with the font, colour, etc, I changed the code using the edit 'html' function, accessing the code information from a design browser mode and then further on in the process, I published it to Business Catalyst. However, now the changes don't show. How do I get my code changes to show when published in Business Catalyst? Do I need to go through the same process using Business Catalyst?

Hi,
Thank you for choosing Ecwid! To change the design of your storefront, you should go to Ecwid Control Panel > Settings > Design > CSS Themes. Find your current active theme and add all the necessary changes in a big input field that you’ll see there. To know more about how to improve your storefront design, please refer to this article http://help.ecwid.com/customer/portal/articles/1083332-how-to-change-ecwid-design
If you make changes to your CSS Theme but your storefront design remains the same, please refer to this article http://help.ecwid.com/customer/portal/articles/1149625-i-don-t-see-the-changes-i-made-to-m y-css-theme
Also, you can find a good range of articles and tips on how to improve your Ecwid store in our Help Center http://help.ecwid.com/ Feel free to use it!
If you get any other questions about CSS or Ecwid functionality, contact us on our forum http://www.ecwid.com/forums/ There we will be able to check your website and provide more specific solutions for you.

Website doesnt not display as it should when published to business catalyst

I have just uploaded my website created through muse via Business Catalyst, I have also made the website live. However when I go to via via thdawkinsphotography.businesscatalyst.com the site doesnt appear the same with what I uploaded. The title is smaller that it supposed to be.
Here is how it should look.
This is how it looks when published through Business Catalyst when made live.
The top picture is how it also looks when previewed in Muse CC (2014)
I am not sure why my site is displayed differently through Business Catalyst but I had moved from my original hosted site to business catalyst due to not being able to upload my site to the server via ftp as well as the site kept timing out, so I decided to use my Creative Cloud included webhosting through business catalyst.
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After carefull investigations my original webhosting server is obviously having some major problems at present. However I cannot see why hosting my site with Business Catalyst has reduced my Main Master page title size. The width of the title should be longer than the length of the menu bar. But it not and it obvious adobe have no idea on why its happen, and thats maybe why I havent heard from them. As a result of this I will have to go and fork out more money to get webhosting elsewhere which will allow me to upload my website through MUSE CC (2014).
I ask that if an adobe staff members reads this, please address this issue, as I need a webhosting service that will display my website correctly and business catalyst just doesnt cut to the chase. Everything that was working fine for me in Muse CC is no longer working for me in Muse CC (2014).
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Website not updating when published to Business Catalyst

I have just updated a website in Muse and it works fine using the preview options in Muse.
Here is the site: http://www.nemesisbio.com
'The Team' section should not be a scrolling slider as I've updated it to show all 3 team members together.
When I publish to Business Catalyst on first view it shows the site has been updated but when I refresh the page or go back from the news page, it shows the previous design.
I have cleared the cache/history etc in all browsers but it still doesn't work.
I've published using both the modified files and All files options but it makes no difference.
It must be a BC issue and I'd like to get to the actual files to delete them and upload from scratch but don't know where to find them.
Can anyone help with this or have any suggestions to resolve the problem?
EDIT: I have just gone to the 'develop' section and found the files for the site.
When I click on the Index.html file it shows two Index files - one the old and the other the new.
Secularly Business Catalyst has not deleted the old Index file and this is the problem.
Can anyone suggest how to delete this file, leaving the correct one?

Hi,
I see two index file, one is in root folder and second is in htdocs folder. I assume you are creating this folder while publishing the site using Muse. This is why default index file is not deleted.
To delete it, make sure you leave the folder name blank in publish window of Muse, in this way Muse will publish in root folder of business catalyst by removing all the files.
Do let me know if you have any question.

Site won't display correctly when 'Published' to Business Catalyst but does when 'Preview' in browse

Basically I have a subscription to Muse and with that the ability to host one site with Business Catalyst. When checking the first site I designed I'd use 'Preview in Browser' and the site occasionaly displayed incorrectly, so I changed my habits to publishing the work-in-progress site to the BC url with this current site.
Unfortunately there are multiple display problems with doing this; the two images below show the difference between 'Publish' to the BC domain and 'Preview site in browser'.
I've cleared the cache of the browser multiple times and used both Firefox and Safari and the problem still remains. I'm assuming it's a problem with Business Catalyst?
Does anyone have a solution for this? Has data become corrupted in BC, and if so is there a way of 'flushing' the data held on the BC site clean to start from scratch?
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http://httpwiles06businesscatalystcom.businesscatalyst.com/clients.html

Hi Phil
I checked the site and i can see all the images in page.
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Hey, why do Muse buttons appear garbled when published to Business Catalyst?

Buttons look fine when exported to html and uploaded to normal web server. So what's going on with BC. Also sometimes BC delays new files, or fails to render new files. See attached screen print.

It appears the size of the image generated by Muse for the top, middle and bottom slices of the rounded corner bevel image is slightly too wide for the button and thus it wraps around by a couple pixels.
Aishvarya, can you check in the BC backend to see what width these three PNG images are on the BC servers?
http://httpwwwtalentsearchbgwcom.businesscatalyst.com/images/u14135-m-sprite.png
http://httpwwwtalentsearchbgwcom.businesscatalyst.com/images/u14209-r-sprite.png
http://httpwwwtalentsearchbgwcom.businesscatalyst.com/images/u14209-sprite.png
The images being served are all 1521 pixels wide, but they should be 1515 pixels wide. It's unclear whether BC is serving an older cached version of the images or whether Muse generated and uploaded images of the wrong width. Thanks.
paulrussell1 you'll receive more timely assistance from the forum community if you continue to reply with information regarding a single issue in a single forum thread. Starting a new thread basically restarts the process of getting to a solution. If a thread is going unanswered, replying to your own thread will bring it back to the top of the recently active threads and increase the likelihood of receiving assistance from the community.
If immediate 1-on-1 support from Adobe is required, Live Chat and Phone Support are available at <Contact Customer Care>.

Adobe id has timed out when publishing to business catalyst

amy ideas on his to fix?

Hi
In Adobe Muse, Go to Help menu-> Sign out
Restart Muse
Republish. This should fix the issue
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This morning I am experiencing problems when trying to publish sites to BC through Muse.
Anyone else?

Hi Sanjit,
Thankyou for the quick response.
It happens on all sites, old new alike. I have just attempted to create a new site and publish but the same error occurs.
When I click 'publish to Business Catalyst' or Publish in the top bar it doesn't get past the first dialog box, see below:
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shared error:21 while trying to publish to business catalyst!? This never happened before I'm not sharing any login info. This is a new multinational client and mission critical. And now this!!!??? HELP!

Hello,
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To sign out of Muse go to Help > Sign Out.
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--deleted--
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All of a sudden after some editing, my published to business catalyst thumbnail slideshows will not play. What should I troubleshoot?

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Hello,
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Error when publishing to Business Catalyst

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